Amy Ott
Amy Ott at Niello Volvo Cars Sacramento
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Amy Ott | Page 11

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
109 Reviews
4.9

109 Reviews

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109 Reviews of Amy Ott

July 27, 2023

Dealership Rating
Employee Rating

Great place to have service done and very pleasant and professional reps to help me. More

by evcosino
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Niello Volvo Cars Sacramento responded

Thank you for the positive rating and kind words! Our team will be here for you in Sacramento whenever you need us next.

July 27, 2023

Dealership Rating
Employee Rating

The staff at the dealership were friendly and attentive. However when I came to my test drive appointment the car was not charged and only 10 mi range of gas was in the tank. I was not able to feel the ev c More

by KYLEBAUCOM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Clark, Vadim Gol , Andrey Protsyuk

Aug 04, 2023

Niello Volvo Cars Sacramento responded

Kyle, I'm sorry to hear this was your experience and we appreciate you bringing this to our attention. I'm sure it is disappointing that you did not get to experience the EV component of the vehicle you were test driving due to lack of charge. Please reach out to me directly, at tupton@niello.com, as I’d like to discuss some options I have for you to experience the vehicle properly. Thank you for your time! TJ Upton, General Manager

July 17, 2023

Dealership Rating
Employee Rating

Amy is friendly, courteous, responsive. She took care of us when our car had an engine leak soon after a maintenance service and assured us that it would not cost us to fix it. We were al More

by LVPARK1
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

Jul 26, 2023

Niello Volvo Cars Sacramento responded

Isn't Amy amazing? We'll be sure to pass your review along so she knows what a great job she's doing. Thank you for taking the time to leave us such kind words. See you next time!

July 14, 2023

Dealership Rating
Employee Rating

The dealership was nice enough but the vehicle I purchased has been plagued with issues! More

by KYLEBAUCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vadim Gol

Jul 20, 2023

Niello Volvo Cars Sacramento responded

Kyle, Thank you for taking the time to share your feedback, as it helps us identify issues that need attention. Our goal is to provide every customer with 5-star service, and I apologize that your experience did not meet these standards. If you would like to discuss this further, please reach out to me at tupton@niello.com at your earliest convenience. TJ Upton, General Manager

July 14, 2023

Dealership Rating
Employee Rating

Amy Ott is great at her job. She is great with customers and keeps everyone informed and happy. More

by NSTRAZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

Jul 26, 2023

Niello Volvo Cars Sacramento responded

Thank you for taking the time to acknowledge Amy's great work! We're glad to know that she made your recent service experience a 5-star one. We look forward to seeing you for your next service visit!

July 12, 2023

Dealership Rating
Employee Rating

Amy Ott really impressed me, I would hire her in a minute to represent any company I owned. I was helping my 86 year old father handle a safety recall on his 2003 Volvo that was not even purchased at Niello More

by SUZMSTEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2023

Niello Volvo Cars Sacramento responded

We're pleased to hear that Amy and the rest of our Sacramento team provided you with next-level service! We will make sure to pass along your message. We're happy to know that you appreciate the service and complimentary car wash. We hope to see you again soon!

July 09, 2023

Dealership Rating
Employee Rating

Amy always displays exceptional service. It is a pleasure to have her as my service agent! More

by ALBERTKSIM
Recommend Dealer
Yes
Aug 03, 2023

Niello Volvo Cars Sacramento responded

Thanks so much for sharing your experience, Albert! We will make sure to show this outstanding review to Amy! We hope to continue delivering the same or even better service.

July 06, 2023

Dealership Rating
Employee Rating

Amy was professional, efficient and friendly. You are fortunate to have her as an employee. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2023

Niello Volvo Cars Sacramento responded

Thank you for taking the time to leave us this wonderful review, JR. We truly are so lucky to have an employee like Amy on our team! We are happy to hear that her 5-star service made you consider servicing your car with us. Please do not hesitate to reach out to us if any questions come up in the future.

July 06, 2023

Dealership Rating
Employee Rating

Always a great experience dealing with these guys at Niello Volvo - I look forward to seeing you again next year! More

by GILL.GRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2023

Niello Volvo Cars Sacramento responded

Thank you for the great review! We appreciate your continued business and are here for you anytime.

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