Amy Palacios

AVOID THIS DEALERSHIP! !!!! If it was an option to give Zero stars i would definitely give this dealership a Zero! I called this dealership a few days ago to inquire a !!!! If it was an option to give Zero stars i would definitely give this dealership a Zero! I called this dealership a few days ago to inquire about a certified pre owned VW Jetta that i saw on the website. A sales associate called Daniela answered my call and gave me the price that was 17k and change. I told her to work on the best price with her sales manager and clarify everything as I will be driving 5 hours to get the car. A few minutes later Daniela shoots me a message saying that the manager approved 16k flat OTD. The next day I called again to verify everything and another sales rep told me the same thing and that when I am in store i can negotiate the price a bit as they are charging 2000 as a reconditioning fee (even though the car was not reconditioned). A few days later i drove 5 hours to the dealership and the sales rep gives me a bill of sale with 17,275 OTD! I told him that i spoke to Daniela and she gave me 16k. The sales rep spoke to his manager Fermin with a lot of back and forth and the manager said i can’t give it to you for this price. I left the dealership and the sales rep calls me and says that I spoke with the GM and he approved the sale with 15,700 OTD and sent it to me on paper. I drove again with the paper in my hand and started the process and the finance manager Anne gives me 16k and change! I told her that i have agreed and signed a paper with 15,700 already and then she adjusted the price. I started signing the papers and when i noticed that the CPO certificate that has the warranty is missing i asked Anne and she said that the car is not certified. I called the sales rep to her office and he confirmed that it is certified. I went to the sales manager and asked about what was going on and he said that we removed the CPO in order to meet the 15,700 even though i have agreed with the sales rep that it was included and the GM has approved it already. This dealership is the worst!!! More

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Always very clean, friendly and efficient. Great selection of cars, and it didn’t take much time. Great selection of cars, and it didn’t take much time. More

by Andream Verified Customer Verified Customer

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Thank you for awesome vehicle, my wife absolutely loves it. This is our first Volkswagen. it. This is our first Volkswagen. More

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Excellent service,efficient and fast. The people were very nice and helpful to get everything ready. The people were very nice and helpful to get everything ready. More

by Edgardo Hernandez Verified Customer Verified Customer

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Great vehicle for the price. We are very pleased with our purchase and thanks to those involved. We are very pleased with our purchase and thanks to those involved. More

by AJWATSON08 Verified Customer Verified Customer

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I love doing business at Palmetto57 Volkswagen. Showroom is beautiful and people there are amazing. I wouldn't go anywhere else in the future. Thank you to all The Palmetto57 team!! Showroom is beautiful and people there are amazing. I wouldn't go anywhere else in the future. Thank you to all The Palmetto57 team!! More

by RT Verified Customer Verified Customer

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Great location, excellent professionalism, the customer service and its management by Roly is just superb. Thanks! service and its management by Roly is just superb. Thanks! More

by martelz Verified Customer Verified Customer

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Todo excelente gracias gracia mucho profesionalismo de todos y con un trato superior gracias gracia todos y con un trato superior gracias gracia More

by miblanca2006 Verified Customer Verified Customer

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Excellent experience with Raul the sales specialist and Aaron the insurance agent. 10/10 would recommend them. Aaron the insurance agent. 10/10 would recommend them. More

by dayana.khalil Verified Customer Verified Customer

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I booked an appointment online, I arrived, and it all went smoothly. That never happens nowadays. I'm pleased with the customer service of the service department. went smoothly. That never happens nowadays. I'm pleased with the customer service of the service department. More

by burleygig Verified Customer Verified Customer

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