Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens | Page 10

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
142 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 7 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

Armenian Armenian

English English

4.9

142 Reviews

Write a Review

142 Reviews of Amy Pickens

January 13, 2021

Dealership Rating
Employee Rating

I had a great overall experience at German Honda of Dublin. I would highly recommend to family and friends. Amy and everyone that helped me that day were super friendly, helpful and informative. More

by Jesslevy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 13, 2021

Germain Honda of Dublin responded

Thank you, Jess! We're pleased to hear that Amy made sure you were so well accommodated, and that you were kept well informed. We appreciate your recommendation and look forward to seeing you at your next service visit. Regards, Rich Newsome - General Manager

January 10, 2021

Dealership Rating
Employee Rating

The service department is great. They get you in quickly and are very friendly. Amy Pickens was great! Their service department just where you pull your car in is exceptionally clean! More

by Mcclain8580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 13, 2021

Germain Honda of Dublin responded

Thanks Mcclain! We're happy to hear that Amy made sure you and your vehicle were well taken care of, and that you felt comfortable and well accommodated throughout the process. We appreciate your business and hope to work with you again in the future. Regards, Rich Newsome - General Manager

December 15, 2020

Dealership Rating
Employee Rating

Fast courteous service. If there are ever any issues with my vehicle, they give me all my options and let me choose. I love the courtesy vehicle amenity if I do not want to wait in my vehicle. More

by lisaklindsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Pulsinelli

Dec 17, 2020

Germain Honda of Dublin responded

Thank you, Lisa! We're happy to hear that you continue to have great experiences with our service staff, and we're happy to help you keep your car in great shape. We appreciate your business and look forward to seeing you at your next service visit. Regards, Craig Ferguson - General Manager

December 12, 2020

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Employee Rating

Our service advisor, Amy Pickens was knowledgeable and professional. In addition, when I received an email from Germain with service discount coupons an hour after getting home with our car, she honored t More

by Germain Honda Service Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2020

Germain Honda of Dublin responded

We're glad that Amy made your service experience was a great one, and that she made sure you got to use your coupon. We appreciate your business and look forward to working with you again in the future. Regards, Craig Ferguson - General Manager

December 10, 2020

Dealership Rating
Employee Rating

Came in for Oil change and tire rotation and had a few more routine Maintenence things done. Amy Pickens explained what needed to be done and told me how long it would take and it was finished in that tim More

by Christine Larsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2020

Germain Honda of Dublin responded

Thank you, Christine! We're pleased to hear that Amy was so helpful and informative, and made sure your car was well taken care of. We appreciate your business and hope to work with you again in the future.

December 09, 2020

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Employee Rating

I purchased my Honda at another dealership (out of town) but have had all my service done at Germain. I've been very satisfied - never had any issues. More

by SF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2020

Germain Honda of Dublin responded

We're happy to hear that you have had great service experiences with us, and we appreciate your business! We look forward to working with you again in the future.

December 04, 2020

Dealership Rating
Employee Rating

Thanks to Amy Pickens for assisting us with our most recent visit to Germain Honda of Dublin. She made a point to document all issues that need attention on our van. And even uncovered that someone at t More

by gessman06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2020

Germain Honda of Dublin responded

Thanks gessman06! It's great to hear that Amy made sure that you were well informed about your vehicle's service needs, and assisted in replacing your oil cap. We appreciate your business and look forward to working with you again in the future.

November 21, 2020

Dealership Rating
Employee Rating

Due to COVID-19 and our age, the service department picked up and returned our car to us , keeping us safe. The customer service in the service department provided by all the people I spoke with was More

by gfreisner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Jennifer Hess, Deborah Mayse, Ryan Kennedy , Joseph Lackey, Gina Lewis, Melissa Lucas, Chris Robinson

Nov 23, 2020

Germain Honda of Dublin responded

Thank you, gfreisner. We're so glad you felt safe and well accommodated by our staff, and that we were able to service your vehicle and get it back to you safely. We appreciate your business and hope to work with you again in the future. Regards, Craig Ferguson - General Manager

November 21, 2020

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Employee Rating

Any Pickens is fabulous. She has assisted me previously and when I saw her the the service area I made an effort to get to her! Thank you Professional courteous great More

by Ljbonfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Germain Honda of Dublin responded

We're so glad you had another great experience with Amy! We appreciate your business and look forward to working with you again in the future. Regards, Craig Ferguson - General Manager

November 20, 2020

Dealership Rating
Employee Rating

Was in and out in 45 minutes. Had a quick oil change and tire rotation done on the vehicle. Amy Pickens explained the service performed and the results of the inspection they did as part of the service. The More

by Dublindennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Germain Honda of Dublin responded

Thanks Dennis! It's great to hear that Amy was so helpful and efficient, and got your car taken care of quickly. We appreciate your 5-star rating and hope to work with you again in the future. Regards, Craig Ferguson - General Manager

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