Amy Pickens | Page 11

Excellent service. Very pleased with Amy Pickens and the e Honda team that handled the recall and the crackling noise in the windshield of the 2019 pasporty e Honda team that handled the recall and the crackling noise in the windshield of the 2019 pasporty More

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Germain Honda has always taken care of me and my families vehicles. Professional, and very friendly staff. Thank you to Troy Almanson and Germain Honda of Dublin for your time and dedication to me and my v vehicles. Professional, and very friendly staff. Thank you to Troy Almanson and Germain Honda of Dublin for your time and dedication to me and my vehicle needs. More

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She and the Honda service team were able to expedite my service to reduce my wait time with my 2 little ones waiting with me. service to reduce my wait time with my 2 little ones waiting with me. More

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I'm always impressed with the efficiency and customer service at this dealership. I was greeted immediately by Amy Pickens who quickly took my info. She explained the service, a recall, and gave me an service at this dealership. I was greeted immediately by Amy Pickens who quickly took my info. She explained the service, a recall, and gave me an estimated wait time. She was friendly and took her time to listen to my concerns and questions. Amy even took the time to link my phone to Apple Car Care Everything was clean and set up for social distancing. Best part of all, my wait time was shorter that estimated! And my car was washed! Amy Pickens is someone I will request to handle my next service. More

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We had a terrible customer experience with Germain Honda and I would discourage anyone from seeking service there. My husband had recently traveled to OH (from Indiana) and encountered car trouble upon his and I would discourage anyone from seeking service there. My husband had recently traveled to OH (from Indiana) and encountered car trouble upon his arrival into town. He proceeded to take our Honda in for service early the next morning. The team ran diagnostics and proceeded to tell us that repairs would cost over $4000 and that my husband would be lucky to leave the parking lot without the car blowing up if he chose not to do the repairs. My husband opted to disregard their warning and to seek a 2nd opinion from another local mechanic. That gentlemen informed my husband that the car was absolutely drivable back to Indiana and that while it would need modest repairs, it would clearly not amount to $4000. My husband successfully drove the car back to Indiana and had our repaired by our local, reputable garage. The grand total for the repairs was less than $500 and did not involve the repairs that the Germain team had initially insisted upon. To think that this team instilled fear in my husband and had us close to the point of shelling out $4000 is beyond infuriating. My husband and I were left feeling that the Germain team tried to take full advantage of an out-of-town customer who seemingly had limited options. These are the types of experiences that deservedly give car dealerships and their service departments a bad rap. My advice to any future customers would be to seek a second opinion when the diagnosis involves major repairs. More

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Thank you Amy Pickens for having my car work completed within my personal schedule last week! Appreciate your service and attention to my needs. Thanks for doing the recall work at the same time too within my personal schedule last week! Appreciate your service and attention to my needs. Thanks for doing the recall work at the same time too More

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I was very satisfied with the service of Amy Pickens. She made me feel like what i had to say was important. I had my car in in May and was told nothing was wrong with my tires when i knew there was a She made me feel like what i had to say was important. I had my car in in May and was told nothing was wrong with my tires when i knew there was a problem. Amy listened and found the problem with my tires. More

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I have received great service at Germain over the years. It is easy to make an appointment for service and they complete the work within the time frame needed. It is easy to make an appointment for service and they complete the work within the time frame needed. More

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Amy Pickens and Germain really care about the customer. I had a warranty matter that the warranty expired two days prior to my service appointment. Not only did Germain honor the warranty but I was called I had a warranty matter that the warranty expired two days prior to my service appointment. Not only did Germain honor the warranty but I was called and followed up with. Their service level and customer service is top notch. I’ll always take our Pilot in for service and our next vehicle repurchase will be at this dealership. More

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I observed a minor issue with my car. And also needed the 2nd key for my Honda Pilot which I didn’t receive at the time of purchase. Both these issues were addressed & fixed promptly. I do not remember the n 2nd key for my Honda Pilot which I didn’t receive at the time of purchase. Both these issues were addressed & fixed promptly. I do not remember the name of the lady (probably Amy Pickens) who handled my car, but she was awesome from start to finish of the car services. More

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