Amy Ronan | Page 28

awful customer service I found the car of my dreams and was very excited. The girl Amy contacted me via text. Since it took her 2 days to get back to me, I decided to go in. I found the car of my dreams and was very excited. The girl Amy contacted me via text. Since it took her 2 days to get back to me, I decided to go in. When I made an appointment with HER to look at the car, she explained to me on my way there that the car was sold but there would be others to look at. When I arrived, she had some other girl help me who clearly was not knowledgeable with the cars there. I was left waiting in the lobby with my 2 year old daughter for an hour to get shown cars not even close to what I wanted. Honestly, it was the worse car experience I ever had and would not recommend anyone to them. More

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Great experience The purchase went smoothly. No pressure. They didn't try to sell us any extra's that we didn't want,. Our vehicle had just come in so it hadn't been t The purchase went smoothly. No pressure. They didn't try to sell us any extra's that we didn't want,. Our vehicle had just come in so it hadn't been through their inspection process yet. They quickly fixed the few things we thought needed to be repaired before we took possession of the vehicle. We used the online trade calculator and they gave us the amount it came up with. We're very pleased with the whole process. More

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Excellent Service The experience I had at Bourne was excellent. I was very happy with the customer service and the sales department. I didn't feel rushed or pressured a The experience I had at Bourne was excellent. I was very happy with the customer service and the sales department. I didn't feel rushed or pressured and was able to test drive many vehicles. I would go back there again in the future for another car. More

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Chevy Volt Great Service I love the laid back atmosphere in this dealership with no pressure. The prices are right so no uneasy battling on pricing. Mario worked with me on th I love the laid back atmosphere in this dealership with no pressure. The prices are right so no uneasy battling on pricing. Mario worked with me on the price of my car and was helpful throughout. I will recommend this dealership to friends and look for other vehicles in the future. More

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On a mad search for a great, safe SUV I've been searching high & low for the right SUV... while I haven't purchased one YET from this dealership, I have LOVED my experience with them thus I've been searching high & low for the right SUV... while I haven't purchased one YET from this dealership, I have LOVED my experience with them thus far - in particular, with Alyssa who has been my sales associate. She's the quintessential professional and is bending over backwards to answer my questions about a vehicle I love. She's responsive, helpful, and was so sweet to deal with in-person. So far, it's been nearly 4 weeks since I've been searching for a car, and my experience with her has been top-notch. PS-- my experience started with Amy who works on internet leads- and she's responsive and professional as well! So far, a wonderful experience! More

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Comfortable place & They Do The Necessary Work! First Day I Went In for a Test Drive, I noticed that there were issues that needed to be fixed before I could purchase the car. "Fancier" Dealers I we First Day I Went In for a Test Drive, I noticed that there were issues that needed to be fixed before I could purchase the car. "Fancier" Dealers I went to wanted to purchase the car before they would fix it up to be acceptable. John was just fine with a standard deposit to get the car in for work. Unfortunately the Altima I was looking at didn't work out. The attitude here was great, even if you were buying one of their lower priced cars, It didn't matter to them. I'm still searching their website and I will be back! More

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Fantastic experience We were in the market for a car for my son who is 17. We were looking at a number of makes and ended up on Bourne's web site. My wife called the deale We were in the market for a car for my son who is 17. We were looking at a number of makes and ended up on Bourne's web site. My wife called the dealership and spoke to Amy who runs the internet site. She scheduled us in to meet with a salesman. We arrived on time and were immediately taken over to meet with Jake Nevens. Jake listened to us and made some recommendations and we drove a few different cars. We settled on a Lincoln MKZ, a safe very well made car and on the list as a car for a teenager. We were given a very fair trade in value for our Prius and we bought the car. Working with Carlos Machado in finance was very quick and painless. I highly recommend Bourne Auto Center. Excellent service, no pressure and a "whatever it takes" attitude. we picked up the car and it was spotless. I have a very happy son. More

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Good Salesman, Good Car so Far I bought a 2013 Ford Focus on 1/12/2016 and the car is running great! The salesman listened to what I had to say and fixed the things that needed to b I bought a 2013 Ford Focus on 1/12/2016 and the car is running great! The salesman listened to what I had to say and fixed the things that needed to be fixed before I would drive the car off the lot. Nothing major was wrong with the car but I just wanted to be sure and they were very good and accommodating! I would do business again with them again if I had to. More

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Very very good service. They were very helpful and honest through all the process. I have never been to a car dealer took care of everything for me. Every one was very poli They were very helpful and honest through all the process. I have never been to a car dealer took care of everything for me. Every one was very polite and answered all my questions. I have already given out your Bus.cards to people. I have never done that before. I was most impressed with Alyssa and Carlos. They were great people. More

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No hassles priced right excellent service Purchased my 3rd car from here, they always take care of my trade and make the purchase smooth and hassle free. I was in the dealership total about 1h Purchased my 3rd car from here, they always take care of my trade and make the purchase smooth and hassle free. I was in the dealership total about 1hour 15 min for my transaction, at other dealers you can't even ask a question about price without the ...let me get my manager speech ! Or test drive without the sharks circling many new and used cars to choose from very good pricing and service More

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