Amy Ronan | Page 28

This used car dealership is the best without a doubt. We were searching for a good used car 2 to 3 years old with less than 36k miles. Our neighbor bought a Cadillac SRX recently from Bourne's Auto Center We were searching for a good used car 2 to 3 years old with less than 36k miles. Our neighbor bought a Cadillac SRX recently from Bourne's Auto Center and highly recommended them. We spent a month looking at Bourne's, no pressure, just find what works best. We must have driven 10 cars (SUVs). As a USAA Car Buying Service customer, we first dealt with Amy Pawlowski (in charge of internet sales). Since our neighbor bought a car from Trey Hubbard, we used Trey as our point person and salesman who eventually sold us our car. Trey was a true professional, knowledgeable, no pressure, great people skills. He arranged for us to test drive any car we wanted, responded immediately to my emails and answers all our questions. If he didn't know the answer he knew where to go to get the answer. From Amy to Trey to Andrew to Carlos (the business manager), I can't say enough good things about these people and the Bourne's dealership. They are the best at what they do. More

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A Wonderful experience at Bourne's Amy Pawlowski was my salesperson during my car shopping, and she was terrific. I'm very pleased with my Honda CRV, and she has called to follow up to Amy Pawlowski was my salesperson during my car shopping, and she was terrific. I'm very pleased with my Honda CRV, and she has called to follow up to be sure everything is okay and that I'm happy with it, which I have to admit, I couldn't be happier. I will definitely send other friends to her purchase a vehicle in the future, and I'll not hesitate to return for future cars. My sincere thanks to Amy and also to Shawn Saunders for helping me with financing. A special thank you to Amy for getting a manual for my car, which it didn't have! More

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Exceptional service Right from the time I entered the showroom, everyone was so helpful. My salesperson was trey. He stayed late the first day to show me the cars I was i Right from the time I entered the showroom, everyone was so helpful. My salesperson was trey. He stayed late the first day to show me the cars I was interested in. Throughout the week I went back and forth on the phone with him trying to make the right choice for a car that my granddaughter would like. He was very patient and no pressure at all. When he was not available, I was switch over to Amy. Amy was super helpful sending me info about cars I might like and even went out on the lot to check the condition and room in the cars that I was considering. They both understood my needs and what my granddaughter needed for her family. It was time to close the deal on a car we thought would work. But when talking to the manager, Shawn, I decided to make a change and there was no problem. For them it was just change the paperwork and make sure we were happen with our car selection. All went well and I would definitely buy my next vehicle from Bourne's Auto Center. Thank you to all for your help. Sincerely, Bob Wilson and family. More

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Cars listed as advertised We bought the car at the exact price listed online through cars.com. They have a large selection of used cars. You need to know what your looking fo We bought the car at the exact price listed online through cars.com. They have a large selection of used cars. You need to know what your looking for before because the lot is overwhelming. We had a good experience. We would like for the dealership to have longer hours of operation. 7pm closing time excludes the North Shore buyers. More

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Patient and helpful! I love this place. I hate dealerships usually, the high pressure, being trapped at a desk, let me get my manager bull crap! This is the opposite of I love this place. I hate dealerships usually, the high pressure, being trapped at a desk, let me get my manager bull crap! This is the opposite of that! I have been there on many occasions and John Benner was so patient and helpful. I drove every 7 passenger SUV on the lot and a few of them multiple times and never had any pressure. I love the no haggle price policy and would definitely recommend this place to everyone who is looking for a high quality used car. More

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Pleasant. More than helpful. Never felt pressured. I would HIGHLY recommend this dealership. Very knowledgeable and respectful. Trey and Shawn were a pleasure to work with. Also a very comfortable atmo I would HIGHLY recommend this dealership. Very knowledgeable and respectful. Trey and Shawn were a pleasure to work with. Also a very comfortable atmosphere where you don't feel pressured. More

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awful customer service I found the car of my dreams and was very excited. The girl Amy contacted me via text. Since it took her 2 days to get back to me, I decided to go in. I found the car of my dreams and was very excited. The girl Amy contacted me via text. Since it took her 2 days to get back to me, I decided to go in. When I made an appointment with HER to look at the car, she explained to me on my way there that the car was sold but there would be others to look at. When I arrived, she had some other girl help me who clearly was not knowledgeable with the cars there. I was left waiting in the lobby with my 2 year old daughter for an hour to get shown cars not even close to what I wanted. Honestly, it was the worse car experience I ever had and would not recommend anyone to them. More

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Great experience The purchase went smoothly. No pressure. They didn't try to sell us any extra's that we didn't want,. Our vehicle had just come in so it hadn't been t The purchase went smoothly. No pressure. They didn't try to sell us any extra's that we didn't want,. Our vehicle had just come in so it hadn't been through their inspection process yet. They quickly fixed the few things we thought needed to be repaired before we took possession of the vehicle. We used the online trade calculator and they gave us the amount it came up with. We're very pleased with the whole process. More

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Excellent Service The experience I had at Bourne was excellent. I was very happy with the customer service and the sales department. I didn't feel rushed or pressured a The experience I had at Bourne was excellent. I was very happy with the customer service and the sales department. I didn't feel rushed or pressured and was able to test drive many vehicles. I would go back there again in the future for another car. More

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Chevy Volt Great Service I love the laid back atmosphere in this dealership with no pressure. The prices are right so no uneasy battling on pricing. Mario worked with me on th I love the laid back atmosphere in this dealership with no pressure. The prices are right so no uneasy battling on pricing. Mario worked with me on the price of my car and was helpful throughout. I will recommend this dealership to friends and look for other vehicles in the future. More

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