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Ana Lugo
Ana Lugo at Walt Massey Chevrolet Marion

Ana Lugo

Service Manager

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

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4.8
13 Reviews
4.8

13 Reviews

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13 Reviews of Ana Lugo

August 21, 2025

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Employee Rating

Great dealer employees are great. They really took care of me on my last service. More

by dfarrell1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Schian, Frank Wallace, Ladarrius Woodard, Staci Brawner, Amber Barnes, Robert Brown

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August 13, 2025

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Employee Rating

Great service and professional staff was willing to help with questions about your vehicle problems More

by D. Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown, Kelly Sexton

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Aug 13, 2025

Walt Massey Chevrolet Marion responded

We’re glad our team could provide great service and answer your questions. Helping customers understand their vehicle needs is always a priority for us.

August 09, 2025

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Employee Rating

Horrible customer service. No communication at all. Kept my truck for 3 days found nothing but didn’t bother to return any of my calls or text. I finally had to just go pick it More

by Jmarcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Brown

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Aug 10, 2025

Walt Massey Chevrolet Marion responded

We sincerely apologize for the delays, lack of communication, and missed follow-through during your recent visit. After looking into your July 23rd service appointment, we recognize we fell short in multiple areas, including intake time, updates, and sending the refund check we promised. Since then, we’ve added another service advisor, implemented a follow-up process reviewed twice daily to ensure consistent communication, and increased oversight to make sure customer commitments are met. We truly appreciate your patience and willingness to give us another chance, and we’re committed to showing you the level of service our customers deserve.

July 28, 2025

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Quick service and very professional! They took care of the problem and we are very satisfied with the results. More

by angela.seale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Our mechanic Jason, he did a great job

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Jul 30, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear everything was handled quickly and professionally! Your satisfaction means a lot to us, and we’re happy we could resolve the issue for you.

July 28, 2025

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Employee Rating

Best service ever! ! Ana is amazing and very knowledgeable. Robert has always gotten me in and out quickly. More

by MGP032266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Jul 30, 2025

Walt Massey Chevrolet Marion responded

We love hearing this! Ana and Robert will be thrilled to know their efforts made such a great impression. We’re lucky to have them on the team and appreciate you trusting us with your service needs!

July 18, 2025

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Employee Rating

They took care of my flat very efficiently. I picked the car up on Monday AM. More

by dan@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Jul 19, 2025

Walt Massey Chevrolet Marion responded

Glad we could get your flat taken care of quickly and efficiently! We appreciate you trusting us with your vehicle.

July 16, 2025

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Employee Rating

Ana - great customer service. They went over and above to make me happy! I highly recommend this service department! More

by ACUPPLES73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Jul 19, 2025

Walt Massey Chevrolet Marion responded

We’re glad Ana provided great service and appreciate your patience as we worked to resolve the issue. We value your feedback and the opportunity to make things right.

July 14, 2025

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Employee Rating

Nice price on oil change and rotation. Glad I had all the brakes checked, rotors ground, and new pads put in all 4 wheels! We’ll be back! More

by dan@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Jul 19, 2025

Walt Massey Chevrolet Marion responded

Great to hear everything went smoothly and that you took care of the brakes while you were in! We’re glad you found value in the service, and we look forward to seeing you next time!

June 29, 2025

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Employee Rating

Took way too long, and didn’t explain the money deal properly. wouldn’t recommend More

by countsnotaryservices
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Frank Wallace, Amber Barnes

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Jul 01, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience and understand your frustration. Clear communication and respecting your time are very important to us, and we’d appreciate the chance to learn more and make it right. Please feel free to contact us directly.

June 26, 2025

Dealership Rating
Employee Rating

Very please with overall service of support team recommend Walt Massey to family and friends for buying and serving vehicles More

by jg1459911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Schian, Frank Wallace, James Ford, David Mckee, Ladarrius Woodard, Staci Brawner, Amber Barnes, Robert Brown

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Jun 28, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience and understand your frustration. This isn’t the level of service we aim to provide, and we’d appreciate the opportunity to make things right. Please Dan Schian, our General Manager directly so we can look into this and address your concerns.

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