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Ana Lugo
Ana Lugo at Walt Massey Chevrolet Marion

Ana Lugo

Service Manager

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

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4.6
16 Reviews
4.6

16 Reviews

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16 Reviews of Ana Lugo

October 13, 2025

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Employee Rating

I always receive great service! Everytime you walk through the door, you're treated like family. I wouldn't take my vehicle anywhere else. More

by stacibrooks74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Oct 19, 2025

Walt Massey Chevrolet Marion responded

We’re so glad to hear you always feel like family when you visit! That’s exactly the experience we strive to provide. Thank you for your loyalty and for trusting us with your vehicle!

September 20, 2025

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Employee Rating

This was the best car buying experience I have ever experienced in my life. The workers were so friendly and kind and even though I test drove a lot of cars they were so patient with me. I will forever More

by teneshapaxton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Schian, Frank Wallace, James Ford, Staci Brawner, Amber Barnes, Marcus Roberts

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Sep 22, 2025

Walt Massey Chevrolet Marion responded

We’re thrilled to hear this was the best car-buying experience you’ve ever had! Our team’s friendliness, kindness, and patience are things we take pride in. Thank you for your recommendation—we’re glad you chose us!

September 05, 2025

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Employee Rating

I had terrible experience with this company. Didn't back up what the previous tech salesperson told me. Thanks More

by MILLER.CORA53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Schian, Frank Wallace, Staci Brawner, Robert Brown , Kelly Sexton

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Sep 05, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience. We’d like the chance to address this directly and work toward a resolution. Please contact our COO, Dan Schian, at 404-542-4983 so we can rectify the situation.

August 21, 2025

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Employee Rating

Great dealer employees are great. They really took care of me on my last service. More

by dfarrell1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Schian, Frank Wallace, Staci Brawner, Amber Barnes, Robert Brown , Ladarrius Woodard

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Aug 25, 2025

Walt Massey Chevrolet Marion responded

We’re happy to know our team took great care of you during your service visit! Thank you for the kind words.

August 13, 2025

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Employee Rating

Great service and professional staff was willing to help with questions about your vehicle problems More

by D. Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown , Kelly Sexton

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Aug 13, 2025

Walt Massey Chevrolet Marion responded

We’re glad our team could provide great service and answer your questions. Helping customers understand their vehicle needs is always a priority for us.

August 09, 2025

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Employee Rating

Horrible customer service. No communication at all. Kept my truck for 3 days found nothing but didn’t bother to return any of my calls or text. I finally had to just go pick it More

by Jmarcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Brown

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Aug 10, 2025

Walt Massey Chevrolet Marion responded

We sincerely apologize for the delays, lack of communication, and missed follow-through during your recent visit. After looking into your July 23rd service appointment, we recognize we fell short in multiple areas, including intake time, updates, and sending the refund check we promised. Since then, we’ve added another service advisor, implemented a follow-up process reviewed twice daily to ensure consistent communication, and increased oversight to make sure customer commitments are met. We truly appreciate your patience and willingness to give us another chance, and we’re committed to showing you the level of service our customers deserve.

July 28, 2025

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Employee Rating

Quick service and very professional! They took care of the problem and we are very satisfied with the results. More

by angela.seale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Our mechanic Jason, he did a great job

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Jul 30, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear everything was handled quickly and professionally! Your satisfaction means a lot to us, and we’re happy we could resolve the issue for you.

July 28, 2025

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Employee Rating

Best service ever! ! Ana is amazing and very knowledgeable. Robert has always gotten me in and out quickly. More

by MGP032266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Jul 30, 2025

Walt Massey Chevrolet Marion responded

We love hearing this! Ana and Robert will be thrilled to know their efforts made such a great impression. We’re lucky to have them on the team and appreciate you trusting us with your service needs!

July 18, 2025

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Employee Rating

They took care of my flat very efficiently. I picked the car up on Monday AM. More

by dan@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Jul 19, 2025

Walt Massey Chevrolet Marion responded

Glad we could get your flat taken care of quickly and efficiently! We appreciate you trusting us with your vehicle.

July 16, 2025

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Employee Rating

Ana - great customer service. They went over and above to make me happy! I highly recommend this service department! More

by ACUPPLES73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Jul 19, 2025

Walt Massey Chevrolet Marion responded

We’re glad Ana provided great service and appreciate your patience as we worked to resolve the issue. We value your feedback and the opportunity to make things right.

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