Andrea Bridwell

Worst service experience I’ve ever had with Mercedes-Benz. I own two Mercedes vehicles because I’ve always loved the brand, but this dealership’s service department was a huge disappointment. Mercedes-Benz. I own two Mercedes vehicles because I’ve always loved the brand, but this dealership’s service department was a huge disappointment. I scheduled a recall software update, arrived for my appointment, and they kept my car the entire day—only to tell me at the end that the update wasn’t done because they didn’t know how to perform it. By the time they figured it out, they were closing and told me I’d have to leave my car overnight. No loaner was offered, no accommodations—nothing. I travel for work, so being without my vehicle isn’t an option. The advisor told me I could bring it “anytime” since it was a recall. So I came back today to finally get it done and service the car as well, and it was yet another headache. No cars in the shop, yet I still waited an hour just to get a quote. Still no loaner offered even though they again wanted to keep my car overnight. No discount, no apology, no acknowledgment of the inconvenience after they wasted my entire day the first time. Mercedes, what happened? This was a huge letdown, a complete waste of time, and frankly, it feels like you only see customers as dollar signs. The lack of professionalism, communication, and basic customer care was unacceptable—especially from a brand like Mercedes-Benz. More

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First, I want to give my advisor Clovis B a standing ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to a ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to any questions I have regarding my GLC300 truck. However, what saddens me is that I notified on today by the dealership that they would not compensate me for a cracked windshield that occurred at the Mercedes Benz of Baton Rouge. As you may know we experienced some snow on last week and my vehicle was left at the dealership for repair(an issue that wasn’t resolved when I brought my vehicle in December 2024). My truck had been sitting at the dealership for 2 whole weeks, and when I initially brought it in there was NO cracks on my windshield, however when I picked it up on today there were TWO cracks on the windshield and I was told that unfortunately it was due to the “weather”, and I would have to take care of it myself . Not to mention my vehicle was brought to Mercedes Benz of Baton Rouge on December 31, 2024 and stayed until January 3, 2025, and I was advised that the sensor in question didn’t show. On January 3, 2025 after picking up my vehicle the same sensor came on again and I had to bring my vehicle back to the dealership for the second time. Now this second time I picked it up with two cracks in the windshield, and was told to file an insurance claim which I would have to cover the cost. I will NOT be returning to Mercedes Benz of Baton Rouge due to way upper management handled this situation. I have been to this dealerships on numerous occasions and to have this happen and be treated this way is disturbing. More

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Excellent service and customer care. They provided transportation I needed to keep another appointment and also returned me to the dealership in a timely fashion. Their customer care is They provided transportation I needed to keep another appointment and also returned me to the dealership in a timely fashion. Their customer care is as efficient, safe and accurate as their service. And my service advisor Andrea Bridwell is the best!!! More

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Everyone at MBOBR is great! From Lynn in Sales to Andrea in service I am always well taken care of. Best service of any dealership I’ve ever dealt with. From Lynn in Sales to Andrea in service I am always well taken care of. Best service of any dealership I’ve ever dealt with. More

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Garry Droze made my experience at Mercedes Benz Baton Rouge so amazing. He was knowledgeable & kind. I will be purchasing my next vehicle from him. Rouge so amazing. He was knowledgeable & kind. I will be purchasing my next vehicle from him. More

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The customer service is always amazing when I have to take my car in for maintenance. take my car in for maintenance. More

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MBOBR always exceeds expectations! ! You are treated like a favored family member. Their Dealership can’t be topped in sales and service. MBOBR cannot be beat in any area ! You are treated like a favored family member. Their Dealership can’t be topped in sales and service. MBOBR cannot be beat in any area More

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EXCELLENT SERVICE! Courtesy car representative and service representative were very professional and provided great assistance. Courtesy car representative and service representative were very professional and provided great assistance. More

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D'Arcy Hinds is excellent in all he does - a great asset to MBOBR. He made sure that the service department completed the needed repairs and kept me informed of their progress. The lack of an after hour to MBOBR. He made sure that the service department completed the needed repairs and kept me informed of their progress. The lack of an after hours drop-off is a MAJOR NEGATIVE, however! More

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Everyone was very professional and punctual. The service did not take as long as anticipated. The service did not take as long as anticipated. More

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