Andres Zavala | Page 3

Super easy and very organized team at Koons. Highly recommend their service department and Joe Stewart , if you’re looking for a new vehicle Highly recommend their service department and Joe Stewart , if you’re looking for a new vehicle More

by CKAYSER Verified Customer Verified Customer

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Sales and finance knowledgeable about all aspects of vehicle being purchased; explanation/consideration of costs, incentives, etc vehicle being purchased; explanation/consideration of costs, incentives, etc More

by John Vezeris Verified Customer Verified Customer

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Kelly was very knowledgeable but also knew to go to get the answers that we ask want it and was very polite the answers that we ask want it and was very polite More

by davicino51 Verified Customer Verified Customer

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Sales manager, John is not honest and misleading. Provided written proposal, had me drive an hour to dealership; drive the car and then go down $5000 on trade in (not even close to CarMax or another Provided written proposal, had me drive an hour to dealership; drive the car and then go down $5000 on trade in (not even close to CarMax or another dealership). Just wanted to get me in the dealership. No concern for the customer. Lives up to why car salespeople have terrible reputation. Horrible way to treat people. Kevin, sales person was pleasant and seemingly honest. Overall, unpleasant experience. More

by Dmks Verified Customer Verified Customer

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Very patient And compassionate to a buyer's needs of a vehicle. Allowing a buyer very adequate time to schedule to see the vehicle Working with all the personnel was a very pleasant experience and very pr vehicle. Allowing a buyer very adequate time to schedule to see the vehicle Working with all the personnel was a very pleasant experience and very professional. More

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I've been coming here for over 20 years Always great service and sales . Highly recommend service and sales . Highly recommend More

by WARDDAMIAN101 Verified Customer Verified Customer

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Sales people were very good. Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down $5000 on quote. This, after I made it clear I didn't live close and if they couldn't follow through with written quote I didn't want my time wasted. The initial sales person. Was very helpful and pleasant and the sales person who provided me with a demonstration regarding the car was pleasant and very helpful. Financial person was good and able to meet the rate of my credit union. More

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Kevin was responsive and available. Everyone I came in contact with was kund and friendly Everyone I came in contact with was kund and friendly More

by LEWIS10 Verified Customer Verified Customer

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They were helping and knew what they were talking about. I was there all day but I really needed a new car. They found something in my price range and made sure I was taken care of. I was there all day but I really needed a new car. They found something in my price range and made sure I was taken care of. More

by jasonwadeknott Verified Customer Verified Customer

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Chuck was professional, answering all my questions thoroughly. He followed through on promises of adding mudflats I desired, prior to picking up my new truck. He made sure I understood how the dashboa thoroughly. He followed through on promises of adding mudflats I desired, prior to picking up my new truck. He made sure I understood how the dashboard options functioned, helped me set up the FordPass app, and showed me how to connect my phone with ease. He educated me on the variety of options from standard 2W drive through the 4H and 4L to include slippery conditions, towing, uneven rock and gravel, and the many settings possible. He was friendly and easy to talk to. I would fully recommend him to any potential shopper. Andres Zavales and Terri Norris were my finance personnel as I completed paperwork on 2 separate days. They fully answered my questions, provided me hard copies of what I asked for and digital copies of all documents. There was no pressure to purchase an extended warranty, though available. I did opt for the maintenance plan as the value was easily recognized. ALL recommended maintenance for a 7 year period, fully covered including service at any Ford dealer. My old 2003 F150 is still going strong, though damaged beyond repair to the undercarriage from heavy salt in the northern tier for years. So I sought to purchase another F150 to last me another 20 years! Koons served me well, and Chuck was awesome!! More

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