Andrew Heinemann | Page 3

This was are second purchase at Larry Miller Toyota. We have worked with Andrew both times. It has been a great experience from beginning to end both times. They truly care about their customers and it sho have worked with Andrew both times. It has been a great experience from beginning to end both times. They truly care about their customers and it shows in their process. From working the deal with Andrew to Austin in financing we couldn't be more pleased. I would highly recommend Andrew, Austin and Larry Miller Toyota. More

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Thank you so much Steve for such a great buying experience with my 2021 Toyota Tacoma. I highly recommend this dealership ! My salesperson was on top of everything we didn't to do to get this tran experience with my 2021 Toyota Tacoma. I highly recommend this dealership ! My salesperson was on top of everything we didn't to do to get this transaction complete. You are very lucky to have such an awesome person like Andrew Heinemann Vicki Houk, Missoula, MT More

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I can’t thank you all enough for helping us find the perfect suv for our daughter! She loves it so much and can’t believe it’s hers!! It’s exactly what we were looking for in regards to safety features perfect suv for our daughter! She loves it so much and can’t believe it’s hers!! It’s exactly what we were looking for in regards to safety features and style. Luis, you really made the experience so smooth easy for our family. Thank you to Andrew and Chris as well! The entire LHM Toyota team was simply amazing and we can’t wait to come buy again. :) More

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Great people to work with every time. This is our 3rd purchase so far. Thank you Andrew, Louis, and Michaelangelo for all your hard work. purchase so far. Thank you Andrew, Louis, and Michaelangelo for all your hard work. More

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I was referred to Andrew by a friend of mine and it was an excellent experience. I had done most of my homework online so I knew what I wanted and the price, Andrew took care of that and I was out the door an excellent experience. I had done most of my homework online so I knew what I wanted and the price, Andrew took care of that and I was out the door. Andrew was great it was no pressure sale. More

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Andrew is a great guy and easy to work with. LHM was easy to find (right off I-90). The rest of the staff are customer/service focused. Everyone made the buying experience a delight which created a gr easy to find (right off I-90). The rest of the staff are customer/service focused. Everyone made the buying experience a delight which created a great atmosphere! More

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They make car buying so easy!! Very appreciative of the guys who helped calm my anxiety, and listen to me so we could find the perfect fit! Being a single woman on a car lot can be very scary and intimidat guys who helped calm my anxiety, and listen to me so we could find the perfect fit! Being a single woman on a car lot can be very scary and intimidating, but Luis and his team were great, and made me feel like I was in good hands. I'm very happy with my new Kia and the deal I got!! Thank you Larry H Miller!! More

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Fantastic people, amazingly smooth process!! Andrew & Michelangelo are assets to your dealership!! Luis went above and beyond for us!! Kid friendly & easy to talk to! I am a loyal customer and promis Michelangelo are assets to your dealership!! Luis went above and beyond for us!! Kid friendly & easy to talk to! I am a loyal customer and promise to spread the good word!!! More

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I went into this buying experience having done all my homework about dealer fair profit offer, dealer true net vehicle cost, and the common scams that dealers and salesmen try to get away with to pad the homework about dealer fair profit offer, dealer true net vehicle cost, and the common scams that dealers and salesmen try to get away with to pad their revenue and enhance their commission. I was looking at a 2021 4Runner TRD Pro, which I know is a popular vehicle. From the get go, working with Andrew Heinemann was a truly irritating and dubious experience. Not only was communication sporadic and sent from a yahoo account on a cell phone, but the vehicle OTD (out the door) cost breakdown sheet was filled with markups, and added "extras," so I kept sending them back to him, asking for these items to be removed. I was originally given the Toyota MSRP spec sheet (from the website) and eventually, an actual Larry Miller vehicle cost sheet that had an additional $399 dealer markup on that MSRP, in addition to other items mentioned below. I have emails (which I wish I could upload here) of Andrew telling me "he has to sell the car with pulse lighting and the additional theft protection" - he literally says, he can't sell the car without it. When I called him on this nonsense by showing him forum articles about scam, he responded “sorry for the confusion.” At that point, I knew I was dealing with a dishonest car salesman with little integrity. From there, I began the looking at what competitors could offer and started the negotiation process of trying to arrive at fair profit offer ($50k out the door and doc fee waived). Based on 2020 dealer invoice numbers for this year model and trim, it is fair to assume LHM Toyota Spokane paid approx $46k with holdback, rebates and incentives. A fair profit offer is anywhere between 3-5%. When I spoke to their General Manager, he tells me my calculations "are irrelevant" as if I cannot read the wealth of consumer information available on the internet, and am required to pay MSRP no questions asked, to which I responded, “no, that is what an informed consumer does.“ Even a 5% offer (on $46k + $1175 delivery fee) would be approximately $49,533. So 50K and asking to waive the doc fee, is fair instead of paying full MSRP ($51,645). With commission involved, they wanted about a 9.5% profit margin. I get that the vehicle is popular, but that doesn't give a dealer the right to price gouge. I ended up deciding that waiting is better and will likely go with another competitor once these vehicles end up on the market and I can get the 2021 model sometime next year. This review does not include the other members of LHM Toyota Spokane. When I did a test drive, I had a good experience with Matt Delgado. Consumers need to be aware that paying MSRP + for a vehicle is not right and when salesmen and dealers try to strong arm the customer into buying a vehicle at MSRP, they should wait or go elsewhere. My biggest complaint is integrity - having a salesman who is not honest with you, who lies, and tells you that they need to add upgrades in order to sell a vehicle is a major red flag. In the end, I ended up putting the purchase on hold but learned an incredible amount of information about the car buying process, becoming an informed consumer and certain LHM Sales Staff. When I do purchase, it will likely not be LHM Toyota and certainly not through a salesman that exhibits tactics like Andrew's. More

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Larry H. Miller Downtown Toyota is an unmatched dealership both on its inventory, and people who work there. We have purchased a couple vehicles through Luis, who has always been available to answe dealership both on its inventory, and people who work there. We have purchased a couple vehicles through Luis, who has always been available to answer all our questions and made the buying process so easy! Our salesman, Andrew went above and beyond as well, even delivering the vehicle to our home. Everyone was super kind and helpful, while giving us a fair deal on our new truck. Thank you all so much for all your hard work you did individually and as a team. More

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