Andrew Luper
Andrew Luper at Crain Volkswagen of Fayetteville

Andrew Luper | Page 5

Service Manager

Crain Volkswagen of Fayetteville

2011 W Foxglove Dr
Fayetteville, AR 72704

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271 Reviews
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271 Reviews

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271 Reviews of Andrew Luper

December 09, 2022

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Employee Rating

Friendly knowledgeable staff that understands the needs of their customers. I would not take my Volkswagen anywhere else! More

by DEVINLP
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

December 05, 2022

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Hello. I travel 30,000 miles a year so I often get service at other dealerships, The staff here is very consistent. And that really means a lot. And it’s More

by Atlas TV 22
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Recommend Dealer
Yes

December 03, 2022

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Took good care of me and my Beetle first thing. Informative as to the progress as well. More

by WARNOCKDIANNA
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Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

December 02, 2022

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No follow-up since my last poor review, appears to be a business missing something More

by MICHAEL@CPASW.COM
Service Price Transparency
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Recommend Dealer
No
Dec 02, 2022

Crain Volkswagen of Fayetteville responded

Michael, I am happy to respond to you. Please leave me your name and number so that I can contact you and try to resolve whatever the issue is you have with our dealership. My direct number is 479-695-5807 or if you prefer email at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain VW

December 02, 2022

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Everyone is so nice at the service department and answer questions with patience and kindness! More

by jennifermc
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Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

December 02, 2022

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Jose was the best salesman ever! ! Couldn’t ask for a more professional knowledgeable salesman. That was the quickest transaction ever in purchasing a new car More

by wallacetra
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Recommend Dealer
Yes

Other Employees Tagged: Bradon Grisham, Mack Butler , Jose

November 28, 2022

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Very nice and approachable people and efficient service on my Tiguan. I have gone twice and had a great experience both times. More

by KMWELLER2001
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bradon Grisham, Robert Gilmore, Marketing Team, Shane Roberts, Mack Butler , Jason Buratowski, Tommy Pittenger

November 23, 2022

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The service was overpriced and took longer than expected. They offered a discount and it still would have been cheaper somewhere else. More

by KSTEWART930
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Mack Butler

Nov 23, 2022

Crain Volkswagen of Fayetteville responded

I apologize that your service took longer than expected. Our service advisor should have let you know if we were running late on appointments, again I apologize. I understand your frustration with pricing. It seems that everything is way overpriced these days. I can tell you that our service department pricing is competitive with other dealerships in the area. Keep in mind that we use VW authorized parts and our service techs receive VW certified training. If you have questions or additional comments please call me at 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain VW of Fayetteville

November 23, 2022

Dealership Rating
Employee Rating

Service dept was excellent for our purposes. The rep. Was knowledgable and informative. The parts were ordered immediately. More

by MWWALTON88
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

November 23, 2022

Dealership Rating
Employee Rating

Very polite service but they were not able to diagnose the problem with my cars air conditioning More

by tlkoch04
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Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

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