"Best car buying experience!"
The salesman was friendly, knowledgeable and took the time necessary to make sure I understood the deal, the features of the new vehicle and I as completely comfortable before I left.
"Great customer service "
Had a great sales person who kept me up to date with my car while it was being worked on. The sales consultant provided me with status through the day.
"Car purchase "
I had to do to Andrew Miler, who was well received and answered my expectations, is a nice and very polite person, listens to the customer, was able to listen to me and guide me, I recomande
"Amazing from start to finish"
- Sellers Family
My wife and I were looking for a somewhat tricky to find car (automatic Golf R) which had us running around to multiple dealerships to track one down. When we stopped in at Tynans, John Tynan greeted us and asked us what we were looking for that day. After telling him the car we wanted, John mentioned that they currently did not have any in stock and that he wasn't sure when (if ever) the next shipment would be. He took down our info and said he would start searching around. No pressure, no attempt to get us into anything else just listening to the customer and offering to help.
We ended up at another dealership that said they could get one for us but by the time we left we felt a bit dirty. The salesperson was vague and dismissive and the process was not very comfortable.
Lucky enough for us, later that day Andrew Miller called us back to let us know that they had a Golf R coming in that was the exact color we wanted. We took the deal that we were negotiating with the other dealership, gave it to Andrew and not only did Tynan's match it, they actually added in a few other items that we were not going to get at the other dealership.
From that point forward Andrew and Tynan's already amazing service just kept getting better (it was already great!). Andrew was in constant communication with my wife (the Golf R was for her), he never tried to push anything else on us that we didn't ask for and overall just went above and beyond on everything, even answering questions for us that didn't relate directly to the sale. I can honestly say that this was the best car buying experience my wife and I have ever had.
There is likely another VW in our future and without a doubt, we'll be going back to Tynan's to work with Andrew.
"Not a happy customer."
I took my brand new Tiguan for a recall fix. When I actually checked to see if recall was fixed, it was not fixed. I was told it was fixed. So now I have no idea what is going on. Trust has been damaged with this dealership for sure. Which sucks because I like the place. That’s why I bought my car there. So now I have to figure out what happened here. Not a happy customer.
"Replacement for 1999 Cabrio"
I have had great experiences with Tynans Service for 17+ years and when the Cabrio started having electrical problems, I decided to look at a newer vehicle.
My initial salesperson was Edwin Burton, and he was a new, but he was most responsive to us. Then the Sales management got involved without explanation and pretty much pressured me to purchase a 2013 Bettle, which I would have liked to think about because of the money involved and I'm retired.
When I started to drive the stick shift Beetle, I had problems with the clutch because I have neuropathy in my feet and legs. I took the car back and Tynan would exchange with me, but at a $5000 hit. We negotiated that down to $4000, but it still hurt.
Immediately Sales started the pressure of putting me I another car and they came up with a 2015 Passet, but they wouldn't let me drive it because of a cracked windshield. They pressured me to sign the papers saying I would be totally satisfied when the repairs were done and the car certified.The tires were questionable , they would review. Tynan didn't replace the tires and the front tire are approaching bald.
When I came to get the car, tye certifiation showed the tires and wipers as acceptable
"Great Car, Great People"
Everyone who assisted me in buying my car was very helpful. I found the exact car I wanted on Autotrader, and they made it easy to get.
"Comfortable and professional."
Everyone was knowledgeable and professional. I would recommend this business to anyone looking for a great place to buy or lease a new car. Thanks!
Other Employees Tagged:
"Great Service/Great Product"
This is the 2nd vehicle I have purchased from Tynan's. I like their customer service representatives. This time we had Andrew Miller helping us. He answered all of my questions and made time to show me how to use my new Atlas. He went above and beyond my expectations.
I love Tynan's Volkswagen dealership, the service here is always amazing. It was so great working with Andrew, he made my first car buying experience unforgettable! Thank you so much to Andrew, and the staff at Tynan's Volkswagen. I'm so happy with my purchase!