Andrew Scearce

Carlos Fonseca is the best! Most polite, respectful, and patient young man I have ever worked with. I recommend everybody looking for a new car to go and ask for him personally! Most polite, respectful, and patient young man I have ever worked with. I recommend everybody looking for a new car to go and ask for him personally! Tell him that Daniel sent you! More

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I still have my 2004 Toyota Tacoma. So buying a new car is a major deal for me because I keep my vehicles forever. I saw this Rav4 come up on your site and because of your lifetime powertrain warranty, is a major deal for me because I keep my vehicles forever. I saw this Rav4 come up on your site and because of your lifetime powertrain warranty, I decided it would be worth it to drive 3 hours from Orlando to view and potentially purchase this car. I spoke with Nacima and she was very nice. She confirmed the car had navigation and heated seats and I explained I would be there the following morning first thing to test drive the car. When I got there on May 1, 2021, the navigation was not working. I spent 2 hours on the phone with Connect Services and finally, they said that until I purchased the car, they could not remove the previous owner from the car so I could connect to navigation. After purchasing the car, I had to spend another hour on the phone with Connect Services for them to be willing to remove the previous owner and add me with my registration as proof of purchase. They were finally able to fix it. I also asked for the 2nd key for the car. Nacima informed me that only one key was turned in by the owner. I had to order a replacement key and take it to the dealership for it to be programmed because only the Dealerships have the computer software to program the key. That was another $300 out of my pocket and I was told there was nothing that could be done. The Sales manager came and sat with us to work on the price because of all the hassles with the navigation. He wrote down that I would spend $31,000 out the door with tax, tag, and title if the cost of the new tag was $450. Since I had a transfer tag, the $31,000 would be reduced by the difference in the tag. That was not done. My transfer tag was $164.50 and I should have had a reduction of $285.50. He also explained that the $899 charge was to have the car ready for me to drive off the lot since it was a used car. It was to perform any maintenance that needed to be done prior to me purchasing the car. I will elaborate on this further down in this explanation. I bought the car on May 1st. On May 5th, I received the Carfax that said the car was overdue for the tire rotation. I took it to Toyota of Orlando and they said they didn't see any maintenance in the system from when the car was turned in. They did see that the rotation was needed and so was an oil change. I know that I have to keep up with the regularly scheduled maintenance in order for the Lifetime Powertrain warranty to stay valid. They also said it was due for an alignment and an Evap Core Clean. I let them do the oil change and the rotation and held off until you guys sent me the maintenance records for the vehicle. I finally received the service records on May 15th. It shows that you only changed the oil on the car on 4/29. Nothing else was performed. The car was out of alignment and the tires were out of balance. I had to take it to Tires Plus on Tuesday, May 18, 2021 to have these services performed. When I purchased the car, it should have been ready for me to drive home. I spoke to James and he said I would have to bring it back to your dealership in order for me not to be charged for those services. I explained that I am 3 hours one way and it would cost me more to drive 6 hours with tolls than it would to just have it done. I am extremely unhappy with the service (or lack thereof) provided by your dealership. James said there was nothing he could or would do to fix the grievances that I have with your dealership. A car should be ready to go when someone purchases it and you can see from the above that it was not. I am reached out to you to see if you would make amends for what I have gone thru with the dealership and the purchase of this car. We are 6 weeks after purchase and I am still having to fight to get things right and completed. I tried to reach out one more time to the General Manager, Andrew Scearce. He forwarded me to Roberto Nunez who also refused to help. Poor buying experience from this dealership! More

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Among other things, they didn't honor my $500 coupon or the list price of the car or the APR rate from the website (for the actual car I purchased--I had printed it out.). Added on $6,000 for products I d the list price of the car or the APR rate from the website (for the actual car I purchased--I had printed it out.). Added on $6,000 for products I did not request and was never consulted about. No doubt partially my fault; however, I agreed to a price on a piece of paper the sales person showed me and went in to sign. I was never shown the very final contract by the finance man (he put it into a sealed envelope which I saw when I got home). I could go on, but my suggestion would be to avoid this dealership. I did get a large portion of my money back, by the way, but I can help feeling that because I am older and a woman, they thought I might be an easy target. More

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Superior Toyota Service Department ~ not for Holiday Coupon Return Customer for the Well Run Southern 441 Toyota Service Dealership ~ Service Advisor Andrew Vielot Professional Grade throughtout my visit ~ Than Return Customer for the Well Run Southern 441 Toyota Service Dealership ~ Service Advisor Andrew Vielot Professional Grade throughtout my visit ~ Thanks Andrew for great service adventure. Yep....Andrew's polite, knowledgable, friendly, and superior at juggling service calls at Southern 441. Scheduled my service for Monday Morning, December 30th, as Southern 441 sent me a Holiday Gift of $25 for service and my ride was due for service. The Fabulous Southern 441 Service Department was busy, busy, and even more busy with business and staff made such look easy ~ lots to juggle and the crews at Southern 441 performed like a marching band ~ lots going on. Could almost hear the music too ~ Professional Grade Indeed. Of course, the given Holiday Gift Card found it's way to not being applied ~ disappointed with such, as that's why I scheduled before years end ~ however, the work was performed without issue, staff friendly, building & property clean, (construction too) safe, cheerful staffers, and Service Advisor Andrew working hard for his customers. Very Busy Toyota Dealership operated with precision. I am a senior return customer and this Toyota Dealership Rocks. More

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Southern 441 toyota was beyond my expectation amazing. I went to three different toyota dealerships. Southern 441, had amazing customer service, ownership, and the car I truly wanted. They made the process went to three different toyota dealerships. Southern 441, had amazing customer service, ownership, and the car I truly wanted. They made the process so easy, everyone greets you as you walk in and out. The owner Andrew, personally introduced himself to me. I recommend any and everyone looking for a toyota to go to this dealership!!! More

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Service department was fast and professional Dropped my car off for the first oil change.. Andrew set me up and preformed all the required maintenance. I was called less than an hour later and Dropped my car off for the first oil change.. Andrew set me up and preformed all the required maintenance. I was called less than an hour later and my truck was ready. And this was in a Saturday.. just an amazing turn around on a weekend... I will be back.. More

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Very Satisfied I arrived with no appointment, They took my vehicle right in. Fixed the Issue very Happy. Andrew was very professional . Will continue to take my veh I arrived with no appointment, They took my vehicle right in. Fixed the Issue very Happy. Andrew was very professional . Will continue to take my vehicle there. More

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Excellent Andrew is a good person and I explain everything I needed the Sienna and prices of everything, I recommend to my friends to see when they go to do the Andrew is a good person and I explain everything I needed the Sienna and prices of everything, I recommend to my friends to see when they go to do the maintenance, thanks for everything More

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Saved the day! I got in my car with a day full of plans ahead, but the tire pressure light turned on. I went to my nearest Gad station and tried to add air to the t I got in my car with a day full of plans ahead, but the tire pressure light turned on. I went to my nearest Gad station and tried to add air to the tire unsuccessfully I might add (I don’t know how to do it apparently). Thankfully, the dealership came to mind so a headed there without an appointment expecting a long wait and probably bad news. To my delight I was treated curiously and promptly. They also pointed out that it was very close to my 20K mile maintenance and were able to do it all the same morning! I was thrilled! My daughter picked me up and no more than two hours later I got the call that the car was ready. More

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Good dealership The owner was very good and kind,,I had 2017 toyota camry,there was a problem on rocket panel,and service manager told me to pay 600$for that but afte The owner was very good and kind,,I had 2017 toyota camry,there was a problem on rocket panel,and service manager told me to pay 600$for that but after I reach to owner,,he did free for,,because I bought car only 2weeks,,but the sales people need to be more professional on sale,service department was very very good,,although because of sales man kalem uddin we have bad communication,but the owner and other employees ar really nice,,so yes this is best place to buy car More

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