Andrew Stumm | Page 21

Unexpected Excellence I normally take care of our vehicle appointments as the service department world seems to a bias toward female customers. I was out of town and my wi I normally take care of our vehicle appointments as the service department world seems to a bias toward female customers. I was out of town and my wife took the car in for maintenance. She texted me "Extremely quick, very pleasant surprise." The staff was friendly and took her SUV in for the appointment immediately upon arrival and it was done in good time. Thank you Lou Fusz for making your service experience as great as the buying experience was for us. So far the performance of the vehicle and this dealership may have just won us as a customer for life. PS The experience was comfortable enough that she purchased floormats while there rather than ordering them online. Customer Service for the win. More

by Jack H Verified Customer Verified Customer

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Best service From the minute you call to make an appointment til the time you pick your vehicle up the service is always top notch. Friendly and helpful service s From the minute you call to make an appointment til the time you pick your vehicle up the service is always top notch. Friendly and helpful service staff to the above average service mechanics. Always bring my vehicles to Lou Fusz Kia even tough they are not all Kia products. Will never change... More

by loripcfl Verified Customer Verified Customer

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Joe Moore Sam, Andy and Nicci P. make my visits Fast, Efficient and Friendly. I live next to Kia on Manchester in Manchester and I always come to you guys. Sam, Andy and Nicci P. make my visits Fast, Efficient and Friendly. I live next to Kia on Manchester in Manchester and I always come to you guys. More

by jolyn413 Verified Customer Verified Customer

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Best advisers Took really good care of me and my car I would recommend this service department to my friends and family and to come check out some of the cars in th Took really good care of me and my car I would recommend this service department to my friends and family and to come check out some of the cars in the show room More

by ashleysully22 Verified Customer Verified Customer

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Superb! First, Andrew Stumm is one of the greatest ambassadors that Lou Fusz Kia could ever have! I call him, he remembers me and my car, sets up the appoi First, Andrew Stumm is one of the greatest ambassadors that Lou Fusz Kia could ever have! I call him, he remembers me and my car, sets up the appointment for my 30,000 mile service. I leave it with him, there is a ride back to Church waiting for me. They get to work immediately on my Kia Sportage. Zach Lentz did a thorough job: polite, on top of things, no hassle, efficient, provided a ride back to Lou Fusz Kia, my car was freshly washed, and I was ready to go. I hope that you know that Andy Stumm is a very efficient Service Manager. Everybody in the service department is friendly, looking out for the customer, and treats you like your family. Your Service at Lou Fusz Kia was definitely 5 stars! More

by FATHERJLEYKAM Verified Customer Verified Customer

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Great service and personnel interaction From the moment I got there, Zack was extremely nice and personable. He provides great customer service and if you could ....you should clone him!! From the moment I got there, Zack was extremely nice and personable. He provides great customer service and if you could ....you should clone him!! More

by harviken Verified Customer Verified Customer

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Oil change Every time i visit this service location it’s always fast, respectable service done right the first time! I love coming here and will always come bac Every time i visit this service location it’s always fast, respectable service done right the first time! I love coming here and will always come back. More

by livelovelish23 Verified Customer Verified Customer

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Great service department! Lou Fusz Kia Service Department is very thorough and fast with their repairs. They kept me informed the whole time and addressed my concerns. The wa Lou Fusz Kia Service Department is very thorough and fast with their repairs. They kept me informed the whole time and addressed my concerns. The waiting room was very comfortable and had amazing amenities. More

by ReneeE Verified Customer Verified Customer

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Great Service Department The service department gentlemen are always friendly and helpful. Very courteous, Their refreshment center offers coffee and soda, so if you have an The service department gentlemen are always friendly and helpful. Very courteous, Their refreshment center offers coffee and soda, so if you have an early morning appointment, you can enjoy a cup of coffee. More

by KATHIRE58 Verified Customer Verified Customer

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Late fall oil change My experience with at Kia was great awesome. The staff was nice and friendly. The service was quick and very much to the point. Nice My experience with at Kia was great awesome. The staff was nice and friendly. The service was quick and very much to the point. Nice More

by LIZMCFOWLAND Verified Customer Verified Customer

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