Andrew Trombley
Andrew Trombley at NYE Toyota

Andrew Trombley | Page 17

Service Advisor

NYE Toyota

1441 Genesee St.
Oneida, NY 13421

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4.8
178 Reviews
4.8

178 Reviews

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178 Reviews of Andrew Trombley

November 03, 2024

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Employee Rating

Good experience car taken immediately and done within an hour for land tire rotation. Andrew was very efficient More

by USAFGL
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Recommend Dealer
Yes

November 03, 2024

Dealership Rating
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Andrew reviewed all services and charges, along with the timeframe needed to complete both recalls in this visit. Great service and the text updates throughout are fantastic. More

by samarajason
Service Price Transparency
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Recommend Dealer
Yes

October 27, 2024

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Best experience in have had at a dealership. NYE Toyota knows how to treat their customers. Thank you More

by WICKEDCHIC74
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Recommend Dealer
Yes
Oct 30, 2024

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 26, 2024

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Employee Rating

My appointment was for8am. I dropped my car off the night before. At 10:30 I hadn't heard anything, so I called. It still wasn't in the shop yet. So, at 4:30 I still hadn't hea More

by Tulip5950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Oct 30, 2024

NYE Toyota responded

"Tulip5950" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 26, 2024

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Andrew was very kind and made sure everything was done right and kept me informed on to what was going on, I was very grateful for his support!! Thank you! More

by dmartin4
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Recommend Dealer
Yes
Oct 30, 2024

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2024

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I was kept informed during the process of analyzing the issue. The necessary part was ordered and was received in a timely manner. More

by PAULFITZPAT
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Recommend Dealer
Yes

October 23, 2024

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The attempt to replace parts that did not need to be replaced caused be to rethink where I will be taking my vehicles for repair in the future! Got the job done elsewhere for half the cost. SHAME ON More

by DJOHNSON62454
Service Price Transparency
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Recommend Dealer
No
Oct 23, 2024

NYE Toyota responded

I am sorry for any inconvenience and misunderstanding, unfortunately you did not give us a chance to help you with different options available to you before telling us you had an emergency and needed the vehicle back. We stopped everything and had your vehicle back to you very quickly. In regards to parts not being needed our technician brought you out to the vehicle and showed you what was needed and why. Your mechanic purchased the exact parts we suggested from our parts department. I have the parts invoice in front of me. I am sure your mechanic was having trouble diagnosing your concerns and I am happy we were able to help with that but to go on social media and state SHAME ON YOU! That just isn't right. Thank you.

October 21, 2024

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Grateful that they squeezed me into their schedule with little notice. Notifications were appreciated throughout the process Excellent More

by FRED.PARKER
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Recommend Dealer
Yes

October 19, 2024

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The work that was ordered was done correctly. The items on the dashboard were not addressed- there was one tire that was underinflated. The clock was not reset. It would have been nice if those 2 More

by Bonnie
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Recommend Dealer
Yes

October 15, 2024

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Employee Rating

Pleasant people, wait not too long, thank you! Also car drives great.. it was helpful when someone looked up what my warranty covers because I don't know lol More

by hassett.elizabeth
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Recommend Dealer
Yes
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