Andrew Trombley
Andrew Trombley at NYE Toyota

Andrew Trombley | Page 18

Service Advisor

NYE Toyota

1441 Genesee St.
Oneida, NY 13421

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4.8
184 Reviews
4.8

184 Reviews

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184 Reviews of Andrew Trombley

October 26, 2024

Dealership Rating
Employee Rating

Andrew was very kind and made sure everything was done right and kept me informed on to what was going on, I was very grateful for his support!! Thank you! More

by dmartin4
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2024

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2024

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Employee Rating

I was kept informed during the process of analyzing the issue. The necessary part was ordered and was received in a timely manner. More

by PAULFITZPAT
Service Price Transparency
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Recommend Dealer
Yes

October 23, 2024

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The attempt to replace parts that did not need to be replaced caused be to rethink where I will be taking my vehicles for repair in the future! Got the job done elsewhere for half the cost. SHAME ON More

by DJOHNSON62454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2024

NYE Toyota responded

I am sorry for any inconvenience and misunderstanding, unfortunately you did not give us a chance to help you with different options available to you before telling us you had an emergency and needed the vehicle back. We stopped everything and had your vehicle back to you very quickly. In regards to parts not being needed our technician brought you out to the vehicle and showed you what was needed and why. Your mechanic purchased the exact parts we suggested from our parts department. I have the parts invoice in front of me. I am sure your mechanic was having trouble diagnosing your concerns and I am happy we were able to help with that but to go on social media and state SHAME ON YOU! That just isn't right. Thank you.

October 21, 2024

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Grateful that they squeezed me into their schedule with little notice. Notifications were appreciated throughout the process Excellent More

by FRED.PARKER
Service Price Transparency
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Recommend Dealer
Yes

October 19, 2024

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The work that was ordered was done correctly. The items on the dashboard were not addressed- there was one tire that was underinflated. The clock was not reset. It would have been nice if those 2 More

by Bonnie
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Recommend Dealer
Yes

October 15, 2024

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Pleasant people, wait not too long, thank you! Also car drives great.. it was helpful when someone looked up what my warranty covers because I don't know lol More

by hassett.elizabeth
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Recommend Dealer
Yes

October 14, 2024

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I always go to NYE for my Tundra's service. It is the closest and I've always had good service More

by SRAYE4
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Recommend Dealer
Yes

October 13, 2024

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Employee Rating

Service department is Very nice to do business with. Andrew was great. He even made us fresh coffee. More

by jcorigliano5
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Recommend Dealer
Yes

October 12, 2024

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Employee Rating

Had to call several times to get an appointment. Left messages but no call back More

by DGEER0
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Recommend Dealer
Yes

October 12, 2024

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Employee Rating

He was very nice and explained everything everything was done at the time he said it was More

by CYNTHIA.KERR
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Recommend Dealer
Yes
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