Andrew Verneuil | Page 2

I had a great experience working with my car salesman while getting my new lease car. He was professional, knowledgeable, and made the whole process smooth and stress-free. He took the time to answer al while getting my new lease car. He was professional, knowledgeable, and made the whole process smooth and stress-free. He took the time to answer all my questions, listened to what I was looking for, and helped me find the perfect car without any pressure. His honesty and excellent customer service really stood out. I’m very happy with my new car and would highly recommend him to anyone looking for a great car-buying experience. More

by daymarar Verified Customer Verified Customer

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I have purchased a lot of cars and this experience was hands down the smoothest car‑buying experience I’ve ever had. The staff was incredible, but what really stood out was how effortless the whole proces hands down the smoothest car‑buying experience I’ve ever had. The staff was incredible, but what really stood out was how effortless the whole process was. No xx, no long hours at a dealership trying to buy a car, very straight to the point with no stress and an amazing deal. We completed everything digitally and by phone, and when we arrived we celebrated grabbed the keys and was on our way. Huge shoutout to Andrew Verneuil in sales for the effortless experience and Anna Kaloshina in Finance for working hard to get us good rates! Both very informative and transparent with everything. If you come to this dealership, ask for the both of them! More

by L V Verified Customer Verified Customer

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Andrew provided exceptional customer service. He went above and beyond. I would recommend anyone to go through Andrew when they are purchasing or leasing a vehicle. He went above and beyond. I would recommend anyone to go through Andrew when they are purchasing or leasing a vehicle. More

by Nico Suarez Verified Customer Verified Customer

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Andrew Verneuil from North Miami Lexus has been the best salesperson I’ve worked with. The team at the dealership has always provided great service. Andrew was very patient and truly took the time to help m salesperson I’ve worked with. The team at the dealership has always provided great service. Andrew was very patient and truly took the time to help me find the right car for me. I really appreciate the professionalism and the smooth experience throughout the process. Highly recommend! More

by Yamile Suarez Verified Customer Verified Customer

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They are straight to the point when dealing with you. Very fair and been a customer for over 10 years. Very fair and been a customer for over 10 years. More

by rrriera328 Verified Customer Verified Customer

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Everything was explained and all questions were answered. Very happy to have chosen this dealership Very happy to have chosen this dealership More

by Karinafdez26 Verified Customer Verified Customer

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⭐ 1-Star Review – Lexus of North Miami I am writing this review to warn others—especially long-time Lexus customers—about the deceptive and disrespectful experience I had with Lexus of North Miami. this review to warn others—especially long-time Lexus customers—about the deceptive and disrespectful experience I had with Lexus of North Miami. I have been a loyal Lexus client for over 10 years, always leasing two vehicles at the same time—one for me and one for my wife. We currently lease two NX 250s, with over two years remaining on each lease. I have consistently worked with the same sales representative and have always conducted business in good faith. Two days ago, I was contacted by the dealership, not the other way around. I was told that the NX 250 was being discontinued, and that Lexus of North Miami wanted to replace both of my vehicles with brand-new NX 350s under the following terms: No money down Same or lower monthly payment Better fuel efficiency A “seamless” transition despite having two years left on my leases Based on these representations, the dealership scheduled two appointments for today. Today also happened to be my daughter’s end-of-year school recital. I rearranged my entire day, coordinated with my wife, and explicitly texted my long-time sales representative the night before explaining that I was sacrificing important family time and needed assurance that the dealership would honor what THEY offered. I was reassured. What followed was nothing short of a bait-and-switch. Once at the dealership, the “offer” suddenly became approximately $300 MORE per month per vehicle—despite earlier promises of equal or lower payments. This was then presented as if the dealership were doing me a favor. When I expressed my frustration and made it clear that I would walk out unless the original terms were honored, the salesperson performed the usual dealership “theater”—going back and forth to the manager—only to return with another empty, misleading proposal. At that point, it was clear: The initial call was misleading The appointments were scheduled under false pretenses My time, loyalty, and family commitments meant nothing I left the dealership exactly as I said I would—without a deal. If this is how Lexus of North Miami treats a 10+ year legacy client with two active leases, I can only imagine how new customers are treated. This experience has permanently damaged my trust in this dealership. They have not only lost two vehicles’ worth of future business, but also my family’s and friends’ referrals. When the time comes to return my current leases, I will be taking my business anywhere but here. Buyer beware. More

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Very honest very professional. Helped me get what I was looking for. I came in with a budget and I wanted to leave there with a car and he helped me do just that Helped me get what I was looking for. I came in with a budget and I wanted to leave there with a car and he helped me do just that More

by demelodining Verified Customer Verified Customer

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Friendly people,but there is a room for improvement if your goal is to achieve excellence. Angel the sales manager did an amazing job,understanding my financial needs. But the delivery process was poor your goal is to achieve excellence. Angel the sales manager did an amazing job,understanding my financial needs. But the delivery process was poor. More

by PJFELIZ62 Verified Customer Verified Customer

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Excessive wait time, incompetent staff who all had a "holier then thou" attitude and very poor customer service. I would rather be hung upside down, strung by my toes and have knives jabbed into my eyes "holier then thou" attitude and very poor customer service. I would rather be hung upside down, strung by my toes and have knives jabbed into my eyes than ever have to deal with this dealership again. More

by 33139VAS Verified Customer Verified Customer

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