Andrew Verneuil | Page 2

Everything was explained and all questions were answered. Very happy to have chosen this dealership Very happy to have chosen this dealership More

by Karinafdez26 Verified Customer Verified Customer

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⭐ 1-Star Review – Lexus of North Miami I am writing this review to warn others—especially long-time Lexus customers—about the deceptive and disrespectful experience I had with Lexus of North Miami. this review to warn others—especially long-time Lexus customers—about the deceptive and disrespectful experience I had with Lexus of North Miami. I have been a loyal Lexus client for over 10 years, always leasing two vehicles at the same time—one for me and one for my wife. We currently lease two NX 250s, with over two years remaining on each lease. I have consistently worked with the same sales representative and have always conducted business in good faith. Two days ago, I was contacted by the dealership, not the other way around. I was told that the NX 250 was being discontinued, and that Lexus of North Miami wanted to replace both of my vehicles with brand-new NX 350s under the following terms: No money down Same or lower monthly payment Better fuel efficiency A “seamless” transition despite having two years left on my leases Based on these representations, the dealership scheduled two appointments for today. Today also happened to be my daughter’s end-of-year school recital. I rearranged my entire day, coordinated with my wife, and explicitly texted my long-time sales representative the night before explaining that I was sacrificing important family time and needed assurance that the dealership would honor what THEY offered. I was reassured. What followed was nothing short of a bait-and-switch. Once at the dealership, the “offer” suddenly became approximately $300 MORE per month per vehicle—despite earlier promises of equal or lower payments. This was then presented as if the dealership were doing me a favor. When I expressed my frustration and made it clear that I would walk out unless the original terms were honored, the salesperson performed the usual dealership “theater”—going back and forth to the manager—only to return with another empty, misleading proposal. At that point, it was clear: The initial call was misleading The appointments were scheduled under false pretenses My time, loyalty, and family commitments meant nothing I left the dealership exactly as I said I would—without a deal. If this is how Lexus of North Miami treats a 10+ year legacy client with two active leases, I can only imagine how new customers are treated. This experience has permanently damaged my trust in this dealership. They have not only lost two vehicles’ worth of future business, but also my family’s and friends’ referrals. When the time comes to return my current leases, I will be taking my business anywhere but here. Buyer beware. More

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Very honest very professional. Helped me get what I was looking for. I came in with a budget and I wanted to leave there with a car and he helped me do just that Helped me get what I was looking for. I came in with a budget and I wanted to leave there with a car and he helped me do just that More

by demelodining Verified Customer Verified Customer

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Friendly people,but there is a room for improvement if your goal is to achieve excellence. Angel the sales manager did an amazing job,understanding my financial needs. But the delivery process was poor your goal is to achieve excellence. Angel the sales manager did an amazing job,understanding my financial needs. But the delivery process was poor. More

by PJFELIZ62 Verified Customer Verified Customer

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Excessive wait time, incompetent staff who all had a "holier then thou" attitude and very poor customer service. I would rather be hung upside down, strung by my toes and have knives jabbed into my eyes "holier then thou" attitude and very poor customer service. I would rather be hung upside down, strung by my toes and have knives jabbed into my eyes than ever have to deal with this dealership again. More

by 33139VAS Verified Customer Verified Customer

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The dealership provided excellent service with polite staff who acknowledged my needs and assured everything was handled quickly and efficiently. staff who acknowledged my needs and assured everything was handled quickly and efficiently. More

by jhatche7 Verified Customer Verified Customer

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Very happy with Andrew. Helped me set up all of the electronics same with Danielle with all of the paper work she explained everything very nicely and was very god Helped me set up all of the electronics same with Danielle with all of the paper work she explained everything very nicely and was very god More

by igdds Verified Customer Verified Customer

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They came through with my deal as expected. Very professional, honest conversations and everyone involved was very informative and eager to help me get my car with the deal I was looking for, t Very professional, honest conversations and everyone involved was very informative and eager to help me get my car with the deal I was looking for, too! More

by cristina_abreu07 Verified Customer Verified Customer

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Took my 2023 Lexus RX 350 for a service at Lexus North Miami a few days ago, and left with a new lease plan for a 2025 model with the same spec. I found the sales representative, Andrew Verneuil's style v Miami a few days ago, and left with a new lease plan for a 2025 model with the same spec. I found the sales representative, Andrew Verneuil's style very good. He wasn't pushy and gave good advice for the new model. I then spoke to Abe Omer, the finance representative equally competent and helpful. More

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Amazing experience, I drove all the way from Port Saint Lucie and it was very worth it, I enjoyed all the staff and made the proceeds very easy Lucie and it was very worth it, I enjoyed all the staff and made the proceeds very easy More

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