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Andy Lok
Refer Me
17 Reviews
I have been in the auto sales industry since 1995, joining Mercedes-Benz in March of 2003. My Goal has always been to provide my clients with a great car buying experience. Representing the Mercedes-Benz brand to my clients has been very rewarding.
Read moreDealership Experience
21 yrs, 3 mos
Industry Experience
29 yrs, 5 mos
Cantonese17 Reviews
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17 Reviews of Andy Lok
August 05, 2019
It was a good experience with the salesman Mr. Andy Lok The day I went to finalize the deal at your dealership, everything was great, except your Cafe was closed for entire afternoon, 3:30 PM to 7:30 PM, it The day I went to finalize the deal at your dealership, everything was great, except your Cafe was closed for entire afternoon, 3:30 PM to 7:30 PM, it is something that for me is not acceptable as Mercedes-Benz Dealership, especially a new beautiful and grandiose built building. Other than that everything was great, salesman, finance department, and mechanic for installing the license plates. Thank you More
by Tiger1250
Other Employees Tagged: Michael from Finance Dept.
Helpful 
April 10, 2019
Happy customers again My wife and I wanted to change our 2018 GLC 350e hybrid plug-in, It was a lease from this dealer and we were worried that we might not be able to jus My wife and I wanted to change our 2018 GLC 350e hybrid plug-in, It was a lease from this dealer and we were worried that we might not be able to just trade it in for a larger SUV. We decided to get in-touch with William Ho. He always helped us out in the past with Andre V. - our former sales agent. Luckily, he remembered us even just from a phone call. He didn't waste out time. We went to the dealership and Andy Lok also assisted us, We fell in love with the GLE 550e 4matic hybrid plug-in. On our second visit with William Ho, we were able to bring home the GLE 550e 4matic hybrid plug-in. It made us happy customers again as we got a good deal and a larger SUV. We were already happy with the technology of the GLC hybrid plug-in, however, with the GLE 550e, we got a larger SUV and we liked the interior features it had and more... Andy Lok also took care of us when we test drove the SUV and tried to educate us more on the other features of the GLE 550e. Andy Tan from the Finance dept. also explained the lease documents very thoroughly. The whole process went on smoothly. We received excellent service from William Ho, Andy Lok, and Andy Tan. Indeed, a great and happy experience from Mercedes Benz of Arcadia. William Ho - you are the best! More
by Debduck838
Other Employees Tagged: William Ho , Andy Tan
October 02, 2018
Fantastic & Easy Strolling purchasing Experience!! The Sales Consultant / Andy Lok has been Great who knows exactly what kind of deal I've been looking for & the right package customized for me....No N The Sales Consultant / Andy Lok has been Great who knows exactly what kind of deal I've been looking for & the right package customized for me....No Need to say more, very pleasant experience!! More
by OYOUNG123
Other Employees Tagged: Andy Tan
July 08, 2018
Good service. Thx. Very helpful. Ophelia is very nice and professional. She keeps posting the Service updates to me timely. Andy is very knowledgeable. Thx to both for t Very helpful. Ophelia is very nice and professional. She keeps posting the Service updates to me timely. Andy is very knowledgeable. Thx to both for the professional service. More
by D4C300
Other Employees Tagged: Ophelia Wang-Le Blanc
October 01, 2017
Great dealer, goof price and service We leased a 2018 E300 from Rusnak last week and very pleased with our selection . This is our 2nd time to lease a Mercedes with Rusnak. We got a ve We leased a 2018 E300 from Rusnak last week and very pleased with our selection . This is our 2nd time to lease a Mercedes with Rusnak. We got a very good price and our sales person, Andy Lok, was very patient and very helpful. The finance person, Rebecca So, is the best. We Highly recommend Rusnak. In fact lots of our Friends get their Mercedes from them. More
by Frances
Other Employees Tagged: Rebecca So
May 16, 2016
Excellent service / experience from sales and finance Excellent service from sales Andy Lok and finance Rebecca So. Good experiences to purchase, I did not have to bargain and play games with sales man Excellent service from sales Andy Lok and finance Rebecca So. Good experiences to purchase, I did not have to bargain and play games with sales manager. More
by J L
Other Employees Tagged: Rebecca So
September 30, 2015
We had a very good experience with the dealer. We have used the service dept. before and we were satisfied. We just leased a new car with Rusnak and the experience was very positive. I definitel We have used the service dept. before and we were satisfied. We just leased a new car with Rusnak and the experience was very positive. I definitely will do business with them in the future. More
by Frances
Other Employees Tagged: Andy Tan
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