Andy Miller | Page 52

Dean Team Rules of Engagement This visit has not been any different than any other of my last 3.from the time I got there I was greated with a smile ,introduction,and a handshake.t This visit has not been any different than any other of my last 3.from the time I got there I was greated with a smile ,introduction,and a handshake.they quickly found my salesman.everyone really cares about each person that walks into the dealership.Andy was outstanding (again)he worked very hard on a price we could live with,showed us options and listened to our needs.management was great as was the finance manager you can see other customers and hear conversations within the dealership and I never heard anything negative.Thankyou Dean Team....TEAM More

by COWRIDER09 Verified Customer Verified Customer

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Great experience My experience was great besides the initial greeting. When I entered the parking lot for my appointment an employee (I do not know his name) greeted m My experience was great besides the initial greeting. When I entered the parking lot for my appointment an employee (I do not know his name) greeted me but was aggressive in asking why I was at the dealership and I did not feel I could leisurely exit my car and make my way in. I was rushed to get inside. However, once I met with Andy everything went smoothly from there. I loved the service I received and he was great in knowing exactly what I wanted. I love my new car and would highly recommend Andy to friends. More

by MELBOBAN Verified Customer Verified Customer

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A Great Experience! Most people dread buying a new car - this was a great experience! Andy Miller is informative, helpful and gets you in the car you want. His sales ma Most people dread buying a new car - this was a great experience! Andy Miller is informative, helpful and gets you in the car you want. His sales manager, Tom, is the perfect compliment to Andy to get the sale done. Richard is a great finance person who completes the sales team I worked with. Very happy with the whole experience. More

by Chris in Chesterfield Verified Customer Verified Customer

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Excellent buying experience Great sales person ,helpful explaining car features. Best car buying Experience.I had many color choose and models to look at but,I chose the Santa F Great sales person ,helpful explaining car features. Best car buying Experience.I had many color choose and models to look at but,I chose the Santa Fe Limited because of the style, features and it had seven seats. More

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Buying a new car would never buy any where else! I have bought 5 cars and they are great! Tom Fascetti was absolutely great and a real pleasure to work with in buyin would never buy any where else! I have bought 5 cars and they are great! Tom Fascetti was absolutely great and a real pleasure to work with in buying the cars. Great dealership all around! very friendly and professional! More

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Most excellent experience ever I've had 6 Hyundai's and it's because of the sales team led by Tom Fascetti. Service has been excellent as well. Dealer team is very responsive to our I've had 6 Hyundai's and it's because of the sales team led by Tom Fascetti. Service has been excellent as well. Dealer team is very responsive to our needs. Great job by everyone! More

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Excellent buying experience The Dealership and my sales person, Andy Miller, were both outstanding. In finance Scott Varnum was great and had me out in no time. Just a really goo The Dealership and my sales person, Andy Miller, were both outstanding. In finance Scott Varnum was great and had me out in no time. Just a really good experience overall! More

by ROBERMARK1 Verified Customer Verified Customer

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Patient and helpful.. We were referred to Andy by a friend. We started the purchase conversation then had an unexpected death in the family. Andy was kind and patient as We were referred to Andy by a friend. We started the purchase conversation then had an unexpected death in the family. Andy was kind and patient as we had to table our discussions for a week or so and regroup on our finances in lieu of the loss and transfer of financial responsibilities. We didn't feel pressured or pushed to buy or make a decision by him or the Dean Team staff. That said, we did get customer satisfaction calls during our week to regroup which I believe were out of the Dealership's control. The phone survey was asking questions about our our decision not to buy, etc. We had to explain on a couple of occasions that it wasn't that we were not interested, nor anything the dealership had done; we simply needed time to manage personal matters like funeral arrangements, etc. We further explained their survey calls were an intrusion in that personal time we needed. They stopped calling and we eventually regrouped with Andy to finish our purchase. Would be nice, however, if there is a better way to communicate "death in family" to your follow-up process. We cancelled one appointment and the calls began. In normal situations for buying a car, I can respect timing is important; but in this case - a death in the family - a little more time and consideration should be considered. In that case, it was truly the courtesy Andy and the dealership extended that brought me back to them. It also showed an obvious disconnect in the ability of the dealership to communicate our situation to the automated process Hyundai has in place to collect data. While I realize feedback is important - that's why we're sharing - but realize, sometimes the push for information can be intrusive and shouldn't reflect badly on the sales person or dealership doing their part to build a personal connection. Maybe you should consider that a push for surveys and follow-up data for every move a customer makes could be intrusive and a reason why you might not get a future sale. More

by JULIE0 Verified Customer Verified Customer

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Great Price Did a great job getting us in the car we wanted for the price we needed. Only complaint was I asked for a spare tire kit to be included in the purchas Did a great job getting us in the car we wanted for the price we needed. Only complaint was I asked for a spare tire kit to be included in the purchase and it was not. Now I have to go purchase a kit from a closer dealership that I asked for in the first place. More

by DARRELJACKSON73 Verified Customer Verified Customer

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MY HYUNDAIS My first HYUNDAI was a 2001 ELANTRA and we now have a 2013 VELOSTER and our new 2015 SONATA. Love them both. Hope to buy more if I live long enough. My first HYUNDAI was a 2001 ELANTRA and we now have a 2013 VELOSTER and our new 2015 SONATA. Love them both. Hope to buy more if I live long enough. More

by Wayne A. Loos Verified Customer Verified Customer

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