Andy Miller | Page 53

Patient and helpful.. We were referred to Andy by a friend. We started the purchase conversation then had an unexpected death in the family. Andy was kind and patient as We were referred to Andy by a friend. We started the purchase conversation then had an unexpected death in the family. Andy was kind and patient as we had to table our discussions for a week or so and regroup on our finances in lieu of the loss and transfer of financial responsibilities. We didn't feel pressured or pushed to buy or make a decision by him or the Dean Team staff. That said, we did get customer satisfaction calls during our week to regroup which I believe were out of the Dealership's control. The phone survey was asking questions about our our decision not to buy, etc. We had to explain on a couple of occasions that it wasn't that we were not interested, nor anything the dealership had done; we simply needed time to manage personal matters like funeral arrangements, etc. We further explained their survey calls were an intrusion in that personal time we needed. They stopped calling and we eventually regrouped with Andy to finish our purchase. Would be nice, however, if there is a better way to communicate "death in family" to your follow-up process. We cancelled one appointment and the calls began. In normal situations for buying a car, I can respect timing is important; but in this case - a death in the family - a little more time and consideration should be considered. In that case, it was truly the courtesy Andy and the dealership extended that brought me back to them. It also showed an obvious disconnect in the ability of the dealership to communicate our situation to the automated process Hyundai has in place to collect data. While I realize feedback is important - that's why we're sharing - but realize, sometimes the push for information can be intrusive and shouldn't reflect badly on the sales person or dealership doing their part to build a personal connection. Maybe you should consider that a push for surveys and follow-up data for every move a customer makes could be intrusive and a reason why you might not get a future sale. More

by JULIE0 Verified Customer Verified Customer

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Great Price Did a great job getting us in the car we wanted for the price we needed. Only complaint was I asked for a spare tire kit to be included in the purchas Did a great job getting us in the car we wanted for the price we needed. Only complaint was I asked for a spare tire kit to be included in the purchase and it was not. Now I have to go purchase a kit from a closer dealership that I asked for in the first place. More

by DARRELJACKSON73 Verified Customer Verified Customer

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MY HYUNDAIS My first HYUNDAI was a 2001 ELANTRA and we now have a 2013 VELOSTER and our new 2015 SONATA. Love them both. Hope to buy more if I live long enough. My first HYUNDAI was a 2001 ELANTRA and we now have a 2013 VELOSTER and our new 2015 SONATA. Love them both. Hope to buy more if I live long enough. More

by Wayne A. Loos Verified Customer Verified Customer

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Who rates a new car buying experience Excellent? I do - no normal buying pressure; only factual answers. No up-selling; Andy, the sales person who assisted me, focused on what I wanted and getting t I do - no normal buying pressure; only factual answers. No up-selling; Andy, the sales person who assisted me, focused on what I wanted and getting the exact car with exact details I requested. I also enjoyed working with Andy's boss, Tom, who adds so positively to The Dean Team experience. The only negative of the whole experience was that I traded in my 2004 (yes, 2004) Hyundai XG350 which I loved and also purchased from The Dean Team. What led me to purchase another Hyundai through Dean Team was Michelle in Service. Before The Dean Team, I never used the dealer for any service. Michelle makes any normal service or scheduled maintenance a positive experience so I was confident purchasing another Hyundai from The Dean Team would be a total package of non-hassle experiences as in the past. If you need financing, ask for Rich - another professional who is knowledgeable, personable, polite and once again, represents the total Dean Team buying experience positively. And finally, back to Andy, his job, as he sees it, does not end with the sale - he really is there for you after the sale to answer more questions, ensure you are pleased with your purchase. What a Team to work with - I highly recommend. More

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Leasing a new vehicle Dean Team exceeded all my expectations yet again! This was my third car from them and each time the service gets better! Can't thank them enough! Dean Team exceeded all my expectations yet again! This was my third car from them and each time the service gets better! Can't thank them enough! More

by Eye 1 Verified Customer Verified Customer

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Perfect buying experience. I have owned several Hyundai Tucsons and each one was bought and serviced at The Dean Team Hyundai dealership. All personnel and especially Tom Fasce I have owned several Hyundai Tucsons and each one was bought and serviced at The Dean Team Hyundai dealership. All personnel and especially Tom Fascetti and Andy Miller have been exceptionally professional and helpful to me each time I purchase a new vehicle. The Service Department is first class; on time appointments and excellent service. The Dean Team is not the closest Hyundai dealership to my residence, but it is the ONLY dealership for me. I recommend Hyundai vehicles and The Dean Team dealership to all my friends and family. More

by RFUHRMANN Verified Customer Verified Customer

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Great Dean Teamwork!! Fabulous service! Very satisfied customer! Now if I could just get a dinner! Lol! I was there for about 4 hours, but everyone was great! This is my s Fabulous service! Very satisfied customer! Now if I could just get a dinner! Lol! I was there for about 4 hours, but everyone was great! This is my second Hyundai and I don't see not doing a third in the future. More

by SHERYLSILVERBERG Verified Customer Verified Customer

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Sales person and finance manager Great experience! Took way too long from deal to final paperwork. Negotiation was the easiest car I have ever purchased or leased. And they had the Great experience! Took way too long from deal to final paperwork. Negotiation was the easiest car I have ever purchased or leased. And they had the Cardinals on TV. More

by MARKGREEN73 Verified Customer Verified Customer

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Easy, Friendly Easy, friendly. Nice people. Clean space, clean cars. Polite and professional. very willing to look high and low for the right car match up. Delightfu Easy, friendly. Nice people. Clean space, clean cars. Polite and professional. very willing to look high and low for the right car match up. Delightful experience. More

by MPUD Verified Customer Verified Customer

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Great Experience At Dean Team Hyundai We had a great experience buying our 2015 Hyundai Sonata Hybrid from the Dean Team. Our salesperson Andy was extremely thorough, and was easy to work We had a great experience buying our 2015 Hyundai Sonata Hybrid from the Dean Team. Our salesperson Andy was extremely thorough, and was easy to work with. I never felt that we were being ripped off during the process, and it honestly was the easiest car buying experience. The GM Tom Fascetti visited with us, and really made us feel like a valued customer. I highly recommend them to anyone looking for a new or used vehicle. More

by FHIPPO Verified Customer Verified Customer

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