Angel Alvarez | Page 16

I bought my car here, I have always serviced my car with them, and for the most part I'm happy with the work they do. But the last time I serviced my car there they replaced all 4 new tires, I paid over $20 them, and for the most part I'm happy with the work they do. But the last time I serviced my car there they replaced all 4 new tires, I paid over $2000 for it. After the service I check out and paid and everything was fine I took the car, it's my fault for not checking before leaving the facility but I was busy, I trusted them because I've never really had an issue. Left and went home I did what I had to do and when I finally got done I decided to check the tires. To my surprise all 4 rims where scratched with the nail that removes and helps to put the tires. I went to the dealership right away and explained what happened, I only had one flat tire in the last 3 years and I bought the replacement tire from them and besides that no one ever had touched the car because I only serviced my car with them. And every rim on my car is $2000 each. I was respectful, I stayed calm even though I was really mad. Well, they told me that their nail doesn't do that but since I was a customer they will take care of me (Repair the rims). I felt so happy, in my mind I was saying this guys are so great, everything nothing but compliments. The advisor told me to go on Wednesday at 11am because that day he was there and he will assist me with everything to get the repair done. To make it short my job is flexible so I had no problem leaving work and I didn't care because I thought they were really were fixing my rims. I got there on Wednesday and the advisor wasn't in, they took the car I live close by so I ordered an Uber went home waiting for them to call me to pick up the car. When they finally called me I got an Uber back to the dealership, went inside and they handed me the paperwork and gave the car all they did was to paint the the scratches, you can still see the damage on the rims, it's just painted over now. So I'm disappointed because I always serviced my car there, in the last 2 services there I paid over $4000 in recommended services and stuff, brought the car with the rims in perfect condition and that was their solution to a damaged they did. So I ended up losing, I lost half day of work, the Ubers and the time, the inconvenience of having to go back for something I paid them to do, that they are supposed to be the experts and they couldn't because they damaged my rims and all they did to fix it was to apply paint over. Currently looking to switch dealership to keep servicing my car. More

by oacs25 Verified Customer Verified Customer

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Keep up the good work. Good service, let’s have some choices at the snack bar. Good service, let’s have some choices at the snack bar. More

by alecmendoza Verified Customer Verified Customer

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Angel is very professional and courteous always helpful when I bring my truck in for service great Dealer when I bring my truck in for service great Dealer More

by FRITZARBOR14 Verified Customer Verified Customer

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The service people at BC always take care of the problem, whatever it may be. They work to offer the best value for the service provided. whatever it may be. They work to offer the best value for the service provided. More

by tmosieriv Verified Customer Verified Customer

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Angel Alvarez chevy dealer lucky to have him always on top well knowledge been going there for years top well knowledge been going there for years More

by michal.sivulka30 Verified Customer Verified Customer

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I call because my engine light was on , and when I was on my way there when off I explained to angel the service advisor, even with no engine light he decided to check, didn’t fine anything, told me if light my way there when off I explained to angel the service advisor, even with no engine light he decided to check, didn’t fine anything, told me if light come back go back or call him every one in there is always great More

by fabian0253 Verified Customer Verified Customer

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Everyone is very friendly. My service took a very long time. I wish that you were given a time frame. My service took a very long time. I wish that you were given a time frame. More

by bordybunch Verified Customer Verified Customer

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Angel was not friendly at all . He was rather rude and I almost turned around and left the dealership and was going to go elsewhere. I decided to give him a chance. Your service He was rather rude and I almost turned around and left the dealership and was going to go elsewhere. I decided to give him a chance. Your service staff is most always much nicer and helpful . Angel was arguemental was I asked questions about my service. He diffently needs people training!!!!! More

by pkemp6952 Verified Customer Verified Customer

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I made an appointment for lof tire rotation and wiper blades(my first appointment for my NEW truck. Oil change was done. Tires and wipers wet not. My wife was told they were not needed. Maybe the tires blades(my first appointment for my NEW truck. Oil change was done. Tires and wipers wet not. My wife was told they were not needed. Maybe the tires didn’t need to be rotated but the wipers???? How do they know how they wipe the windshield in the rain. It was a dry day. He was kind of short with my wife almost like he was doing us a favor by working on our truck. More

by petranx Verified Customer Verified Customer

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Scott was very nice, explained everything clearly and was very helpful. Great person, thanks for all your help, Blessings very helpful. Great person, thanks for all your help, Blessings More

by LuzArroyo Verified Customer Verified Customer

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