Angel Cruz | Page 14

The staff are all AWESOME. . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE More

by NSGUAM Verified Customer Verified Customer

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I was promised that the minimal service for my Prius would take one to one and a half hours. I waited in the showroom. After two hours and fifteen minutes, when I still wasn't called, I went back to t would take one to one and a half hours. I waited in the showroom. After two hours and fifteen minutes, when I still wasn't called, I went back to the service advisor. He looked at his computer and said that the paperwork was almost ready. He walked down the aisle and picked up the paperwork. He then told me he had been at lunch. I had been watching him and had seen that he had gotten back from lunch about 15-20 minutes earlier. I think my paperwork was sitting there waiting for him all along. Another concern is that I'm told the hourly rate is now $175. I think that's outrageous. There are a lot of staff people mostly standing around for much of their shift. More

by FERRISP Verified Customer Verified Customer

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Customer service is not their priority. Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep (Qerim Racaj) that I was there to pick up my car. He point me to go see the person who checked me in. I waited for over 15 min. while that team member chit-chat with his coworker (Dwayne Reyes), laughing and joking with each other (I was standing one desk over from them). I wasn't the only customer standing there waiting for help. I took their business cards because I wanted to call and speak with the Service Manager to file my complaint on poor customer service. When I got home, I looked at their cards and they both were "Assistant Service Manager." What a horrible representation for Maita Toyota. I called Maita Toyota and asked to speak with Norbert Santos, the "Service Drive Manager." Of course he was busy so I was told to leave a message and he will return my call. I left my name and phone number. This is day 3 and no return call. Worst customer service ever. Never going back there for servicing of my car. More

by TH0JTACO Verified Customer Verified Customer

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Great customer service, kind employees who really care about what they do. I will always take my vehicle there. about what they do. I will always take my vehicle there. More

by ZBONNEY9 Verified Customer Verified Customer

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My appointment was at 10:00 am for an oil change and tire rotation. At noon they said they hadn't even started. They then said that they were three hours behind. Why didn't they warn me so I could have went rotation. At noon they said they hadn't even started. They then said that they were three hours behind. Why didn't they warn me so I could have went home to wait. They finally finished at 1:00. Not happy. More

by Mccarthy,diane1073 Verified Customer Verified Customer

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It has great service working very good fast very good good customer service has Wonderful Experience I always take my car Toyota in Sacramento. good customer service has Wonderful Experience I always take my car Toyota in Sacramento. More

by EESA UNASI Verified Customer Verified Customer

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The technicians were very professional and confident, and service personnel were very polite. Everything was done on time service personnel were very polite. Everything was done on time More

by VADIMVOVNENKO Verified Customer Verified Customer

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Service advisor Angel was very helpful. Work completed as promised. The service area is clean and comfortable. I would suggest providing snacks as provided at Maita Subaru. promised. The service area is clean and comfortable. I would suggest providing snacks as provided at Maita Subaru. More

by psychMD Verified Customer Verified Customer

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I really appreciate the service department they provided the services in very good way. I didn't wait long. the services in very good way. I didn't wait long. More

by Z.RAFIQ Verified Customer Verified Customer

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Service was expert, but the wait was much longer than they estimated and that pretty much axed my plans for the day. they estimated and that pretty much axed my plans for the day. More

by MCFARBE Verified Customer Verified Customer

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