Angel Cruz | Page 14

Over the decades we have purchased vehicles from Maita and serviced our Toyota’s at the dealership. We have always had a satisfying experience which is why we keep coming back. Service staff are uniformly and serviced our Toyota’s at the dealership. We have always had a satisfying experience which is why we keep coming back. Service staff are uniformly helpful and informative. More

by NATHAN1953 Verified Customer Verified Customer

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In general I found the customer service to be very good. But upon arriving and then the first representative to help me was a bit to hurried and wasnt really listening to my questions and concerns about my But upon arriving and then the first representative to help me was a bit to hurried and wasnt really listening to my questions and concerns about my visit. This was my only problem. More

by LITHERLANDV Verified Customer Verified Customer

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Great service worth the wait which was about one and half hours. Good thing the waiting room is comfortable. hours. Good thing the waiting room is comfortable. More

by IBA49ER1 Verified Customer Verified Customer

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The undercarriage of my car has a panel that needs clips. I was told it would cost $500 to correct. I believe this is an intentionally design flaw that requires repair and should be paid for by Toyota. I pai I was told it would cost $500 to correct. I believe this is an intentionally design flaw that requires repair and should be paid for by Toyota. I paid a large fee to insure that the fundamentals of my car would be repaired as needed. Mayne I should request a refund of that large fee and go somewhere else for my repairs In the future. After my loyalty to your company this feels like a betrayal. Thank you. More

by P.CELESTIN Verified Customer Verified Customer

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I did not have any problem with the visit. The cost was little high compare to other dealerships. That is why 4 out 5 stars. The cost was little high compare to other dealerships. That is why 4 out 5 stars. More

by BLIM128 Verified Customer Verified Customer

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Always great customer service in the service center. Sad that they don’t do car washes anymore though Sad that they don’t do car washes anymore though More

by PRINCESA1990 Verified Customer Verified Customer

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Over 2 1/2 hours late when From the time promised. It was about a 4 1/2 hour appointment It was about a 4 1/2 hour appointment More

by EYLST Verified Customer Verified Customer

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The staff are all AWESOME. . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE . The scheduling works with you getting in and out in a timely manner. GREAT JOB MAITA SERVICE More

by NSGUAM Verified Customer Verified Customer

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I was promised that the minimal service for my Prius would take one to one and a half hours. I waited in the showroom. After two hours and fifteen minutes, when I still wasn't called, I went back to t would take one to one and a half hours. I waited in the showroom. After two hours and fifteen minutes, when I still wasn't called, I went back to the service advisor. He looked at his computer and said that the paperwork was almost ready. He walked down the aisle and picked up the paperwork. He then told me he had been at lunch. I had been watching him and had seen that he had gotten back from lunch about 15-20 minutes earlier. I think my paperwork was sitting there waiting for him all along. Another concern is that I'm told the hourly rate is now $175. I think that's outrageous. There are a lot of staff people mostly standing around for much of their shift. More

by FERRISP Verified Customer Verified Customer

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Customer service is not their priority. Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep Nobody there cares about customer service. I received a call to inform me that my car was ready for pick up. When I got there I inform one of the rep (Qerim Racaj) that I was there to pick up my car. He point me to go see the person who checked me in. I waited for over 15 min. while that team member chit-chat with his coworker (Dwayne Reyes), laughing and joking with each other (I was standing one desk over from them). I wasn't the only customer standing there waiting for help. I took their business cards because I wanted to call and speak with the Service Manager to file my complaint on poor customer service. When I got home, I looked at their cards and they both were "Assistant Service Manager." What a horrible representation for Maita Toyota. I called Maita Toyota and asked to speak with Norbert Santos, the "Service Drive Manager." Of course he was busy so I was told to leave a message and he will return my call. I left my name and phone number. This is day 3 and no return call. Worst customer service ever. Never going back there for servicing of my car. More

by TH0JTACO Verified Customer Verified Customer

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