Angel Cruz | Page 21

Efficient and empathetic from the greeting ( thank you Kali) to the completion (thank you Lee.) Everybody appeared to be working together to take care of the large lines of cars in a timely manner Kali) to the completion (thank you Lee.) Everybody appeared to be working together to take care of the large lines of cars in a timely manner More

by MIKEAND5 Verified Customer Verified Customer

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Excellent customer service. Jorge rom the tire dept. and Karina was very friendly, professional and excellent communication skills. Answered all my questions regarding the new tires I have purchased. Thank Karina was very friendly, professional and excellent communication skills. Answered all my questions regarding the new tires I have purchased. Thank you More

by TULIAH127 Verified Customer Verified Customer

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Was in service light cane on, left the car for a day half for service. Still had to return for lights. Was told I can do it myself, if I didn't want to come in or go on Utube. Said that's why I paid Toyota for service. Still had to return for lights. Was told I can do it myself, if I didn't want to come in or go on Utube. Said that's why I paid Toyota almost $800.00. I was appalled! If you look at my other feedback (5-6) emails, I have to return several time to have someone that know what they were doing to reset all maintenance lights. I have been a customer over over 35yrs and I can say the quality diminished. I don't like returning to the office for something I brought my car in for. Please talk to you techs, not to never suggest a customer to go on Utube or reset anything themselves. I will be communicating with Val Valadez, because he has been there for a long time and have service some of my other Toyota's in the early days. More

by BJGAINES4 Verified Customer Verified Customer

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Angel clearly explained all of my service options for the 60k mile service and surprised me with a loaner car while my car was being serviced. Very helpful! 60k mile service and surprised me with a loaner car while my car was being serviced. Very helpful! More

by PURPLEGIRL Verified Customer Verified Customer

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Service advisor very helpful after I left Maita. Got home found oil leaking under engine, phoned and came in and Angel Cruz went to the mat for me and got car looked at, Drain plug left loose, Fixed and I wa found oil leaking under engine, phoned and came in and Angel Cruz went to the mat for me and got car looked at, Drain plug left loose, Fixed and I was fine, let me rent a car and I came in the next day to pick up my 4Runner. I had spent 2 hours waiting for an oil change and lube in the morning. Did not want to wait in the afternoon. I feel much better knowing the personnel at Maita were quick to respond to my problem. I will return Thanks, Gilbert Colomy More

by GCOLOMY Verified Customer Verified Customer

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Rude and disrespectful customer service rep who gave me the wrong information and told me I didn’t need an oil change when my oil was black causing me to go elsewhere. My wait time for an inspection was a the wrong information and told me I didn’t need an oil change when my oil was black causing me to go elsewhere. My wait time for an inspection was an hour and a half and I had to ask for my car back worse service at Miata. Ever More

by ARLENEBAKER5 Verified Customer Verified Customer

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I was a waiter, Angel told me it would be 1 3/4 hours & was finished, checkout & left the dealership at noon. Was very happy about that. was finished, checkout & left the dealership at noon. Was very happy about that. More

by barkers00 Verified Customer Verified Customer

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After dropping my vehicle off around 8:30am, I was told it would be done by the end of the day around 5. I was called a little after 5pm to be told that it had not been serviced and it would be done the fo it would be done by the end of the day around 5. I was called a little after 5pm to be told that it had not been serviced and it would be done the following morning. It was pretty frustrating to not have my vehicle and childrens car seats for the entire day, evening and night. More

by SACIZKINGS Verified Customer Verified Customer

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I drive about 50 miles to take my Sienna to Maita - they are that good! This time it was worth noting that I authorized replacing the cabin and engine air filters if necessary. They came back and said it wa are that good! This time it was worth noting that I authorized replacing the cabin and engine air filters if necessary. They came back and said it wasn't necessary - how often does that ever happen. They are always upfront and honest and treat me with respect. More

by HMBAIRD06 Verified Customer Verified Customer

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It took 4 hours just for oil change of my car and no one updated me when my car was ready. The cost of service is increased irationally compared to the last time. updated me when my car was ready. The cost of service is increased irationally compared to the last time. More

by DRASIFNAZIR Verified Customer Verified Customer

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