Angel Ferrell | Page 3

Steve Gregory and the sales team are the best! Simply as easy as it gets to do the car thing. All staff work their hardest to make things exceptional and the experience was - sales A+++, finance A+ Simply as easy as it gets to do the car thing. All staff work their hardest to make things exceptional and the experience was - sales A+++, finance A+++, this is my second lease with ToNC and I can say the service department rocks too with another A+++ and I am looking forward to my continued relationship with Toyota of North Charlotte, which I have really never had to say about another dealership. This is my sixth or eighth car buying experience in my day and it really stands out as among the best. More

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Purchased used Yaris I went for Camry but it was sold still I got call its fine and I can buy vehicle. I still (dont no why) purchased used Yaris but it had scratches whi I went for Camry but it was sold still I got call its fine and I can buy vehicle. I still (dont no why) purchased used Yaris but it had scratches which I couldnt notice but before taking it out of dealership I noticed those and talked to Finance team at time of handing check and he said it should be fine and can be taken care of and my sales person would give me call for sure but never got call and had to call few times to get touch. Once car is out of dealership he started with bla bla grand I cant give you new car. Really??? after question of scratches fix which will increase over time, would not recommend for used cars More

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Terry Brown Darrel Nwabit and Jerry Blevins are both personable and professional in their sales approach. They did everything necessary to get me into just the r Darrel Nwabit and Jerry Blevins are both personable and professional in their sales approach. They did everything necessary to get me into just the right Tacoma. Jackie the sales manager was also very helpful after the fact in getting.a hard to find bed cover accessory. Good experience. More

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2015 Toyota 4Runner My day started off with taking off of work to go to an appointment at Town and Country Toyota, where I had a scheduled test drive in car that was (sup My day started off with taking off of work to go to an appointment at Town and Country Toyota, where I had a scheduled test drive in car that was (supposedly) on their lot. I was in the market to buy, to make a deal, and my test drive was confirmed by Town & Country through a number of communications. The disappointment of not being greeted respectfully, the unawareness of my appointment, AND the car that I was promised to be shown not being anywhere in sight was pretty jarring. As I went to approach a young manager by the name of Patrick Priester, who at the moment seemed more interested is looking at what appeared to be non-work related photos on one of his sales guys IPad, I was apologized to and told that another sales guy would look to see if he could find the car. I think we have it, no, wait yes, no...yes...a car appeared, it wasn't it, but it was something that was WAY out of what I had asked to see...not even close. It became comical to me to think that these so called sales people were to busy trying to cover their butts rather than just turning to me and admitting to a mistake, then asking me what I WOULD like to see, and showing it to me. Sales 101, simple. I lost my patience, and couldn't believe that my time was wasted like it was. From there I headed off to a 5pm appointment at Toyota of North Charlotte. I was 15 minutes early. No big deal, I figured I'd wait it out once I got there....nope. Agnel Ohoa was quick to greet me at the front as my name was highlighted on their appointment board. She politely explained the process and the people I would be working with, and promptly turned me over to Mark (sorry forgot your last name) who took me straight out to the car I reserved for a test drive. Mark was from Charlotte (First Ward), a young buck, but the perfect passenger for a test drive. He told me what I needed to know, and allowed me to enjoy/inspect/THINK throughout the entire test drive. From there I was handed over to Chris Wickson (sales). I jokingly told Chris to get ready to throw punches. Truth be known, I'm not an easy person to deal with during to car buy process. We did the whole, your trade is worth this, and these are the deals...and sure, it went back and forth a few times. Overall, this Chris guy was nice, fun, easy to talk to, and we didn't throw any punches. In fact I think the buying experience was a little longer just because we would deviate to tell a personal story, and I am sure at times that I was eating out of his hand. Nonetheless, we reached terms that I felt pretty good about. Lets face it, buying a car can be a bit overwhelming, and no matter what, you almost always walk away wondering if you could have got a 'better deal'...could I have, probably, but I honestly am good with what I bought given the service I received, which represented the service I will continue to receive while I own this car. There are a lot of things money can buy, but it can't buy time, or make up for frustrating moments in life. I am not rich by any means, but I work hard to earn what I do, and am willing to pay for things that add value to my life. This car represents that, sure its a car, but it will be what I drive with my family for at least the next several years, and I believe that Toyota of North Charlotte will ensure that this car remains in my family, trouble free because that's what they represent. I will say hats off to Chris Wickson and Chris Supple for working with me, and to Toyota for hiring Chris Wickson, super nice guy. Again, car buying can drain the soul, but surprisingly at the end of my experience at Toyota of North Charlotte, I not only have my soul in tact, but a nice, new, 2015 4Runner, which is far nicer than any car I anticipated on driving away with that day. Thanks for the good experience, service, and I hope that we can keep this trend going while I'm in for service. Cheers. More

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Thanks My first car buying experience and it was wonderful! Great people excellent customer service and very knowledgable sales associates and finance team! My first car buying experience and it was wonderful! Great people excellent customer service and very knowledgable sales associates and finance team! Over all a very pleasant experience! Michael brown and Gary Orvis were very helpful and I will continue to shop here for my future buys! Thank you all so much More

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Satisfied customer! I am very pleased with the Toyota of North Charlotte team. John Ricardo and Nicholett, along with the other members, were awesome! I am now the proud I am very pleased with the Toyota of North Charlotte team. John Ricardo and Nicholett, along with the other members, were awesome! I am now the proud owner of a CAMRY 2015. I have never received excellent customer service at a dealership until now. I am a recent graduate, currently pursuing a nursing degree, and a Mom, so I am always on the move. It's a big relief and a breath of fresh air to have a reliable car for my child and myself. Very happy to be a part of team Toyota! Thank you all for your patience, commitment and friendliness. More

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Great Team Second purchase from this dealership I had a great team-they all worked together to make sure that I got the exact vehicle that I wanted & were very courteous and PATIENT (Magic Mike real I had a great team-they all worked together to make sure that I got the exact vehicle that I wanted & were very courteous and PATIENT (Magic Mike really worked hard-got me a great deal! :) And Mrs Cathey Fraley was soo helpful even with the Insurance:) 5 Star service!!! Thanks Sherri 2015 Camry XSE More

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Best Dealer In the Carolinas This is my 10th car from Toyota Of North Charlotte. Great people to work with and Toyota's last for ever. Would recommend them for your next buy or tr This is my 10th car from Toyota Of North Charlotte. Great people to work with and Toyota's last for ever. Would recommend them for your next buy or trade in. Thanks TONC More

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Russell Hoyle-New Car Buying Experience! This was my first experience in buying a new car in about 16 years and it turned out to be a pleasant experience. From the time we arrived till the t This was my first experience in buying a new car in about 16 years and it turned out to be a pleasant experience. From the time we arrived till the time we drove off the lot with our new Tacoma everyone was very pleasant and helpful. Ophagoe and Victoria were very helpful in answering all my questions and getting me the best price. David Watts was very patience and informative in explaining the finance part, he helped to make it a little easier to deal with. Thank you Toyota of North Charlotte More

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