Angela Hoover | Page 7

Excellent service, attention to detail, kept me informed vis text and video and personal attention. vis text and video and personal attention. More

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The overall service level has improved greatly since Priority took over the dealership. I hope they continue to focus on the overall customer experience! Priority took over the dealership. I hope they continue to focus on the overall customer experience! More

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This dealership is one of the best. Tge staff and manager are superb. This is my sixth purchase of a Lexus vehicle. and every one has been excellent. are superb. This is my sixth purchase of a Lexus vehicle. and every one has been excellent. More

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Tire issue on 2019 ES350. I have had 3 sets of tires on a brand new 2019 ES350. The first set was replaced within 200 miles of purchase. The second set was recently replaced wi I have had 3 sets of tires on a brand new 2019 ES350. The first set was replaced within 200 miles of purchase. The second set was recently replaced with less than 20,000 miles on the car. Originally I was told I had to go to a Bridgestone dealer to get this resolved but after speaking to my salesman (Mohamad Mayassi) & the service manager (Angela Hoover); I was told I could get a new set of tires at 1/2 price. I asked the General sales manager (Thomas Cahoon) if they would sell me tires at cost & discount the labor & he agreed immediately. Charles Barker took a very dissatisfied customer & did the necessary things to make me a lifetime customer. Thanks to all who were involved! More

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What an amazing experience, they made buying my Lexus so easy ... Salesman Matt Perez was so experienced and helpful ... great customer service. I love my Lexus easy ... Salesman Matt Perez was so experienced and helpful ... great customer service. I love my Lexus More

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Not complying with virus safety When picking up my car from service yesterday the service person was not wearing gloves or face mask. When asked where his face mask was he got very When picking up my car from service yesterday the service person was not wearing gloves or face mask. When asked where his face mask was he got very huffy and stated that was his choice not to wear one. Neither was he wearing gloves. The Service Manager came out of her office without face mask and gloves and stated it was none of my business. I was wearing both and find it inconvenient but necessary to protect both my self and others. If they cannot comply with these simple measures they should stay home and shut down the service. More

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I been dealing with this dealership since 2001. The salesman are always on point and ready to assist you. I just purchase my 4th lexus from them. salesman are always on point and ready to assist you. I just purchase my 4th lexus from them. More

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Outstanding Customer Service My wife and I have purchased several automobiles from this dealership. Outstanding sales and service. I purchased a new RX 350 from Mr. Matt Perez Ja My wife and I have purchased several automobiles from this dealership. Outstanding sales and service. I purchased a new RX 350 from Mr. Matt Perez January 2019. Mr. Perez goes out of his way to satisfy his customers. Mr. Perez is a very humble individual. A very professional Salesman that takes good care of his customers. Yes, Management makes the final decision but Mr. Perez will stand with you if you are serious and upfront with your transportation needs. More

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Returning Client, Mohamad Mayassi and his team at Charles Barker NN have consistently provided outstanding automotive consulting and sales support to me and my family. Mohamad Mayassi and his team at Charles Barker NN have consistently provided outstanding automotive consulting and sales support to me and my family. Mo is knowledgeable of the Lexus products, attuned to the needs of his customers and goes the extra mile to ensure their happiness at the end of the deal and for years to come. More

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"Dealership you can always count on for Stellar service" We just purchased a 2018 Lexus RX 350 at the Newport News dealership. Mohamad Mayassi handled our stress free sale. Mohamad took excellent care of us. We just purchased a 2018 Lexus RX 350 at the Newport News dealership. Mohamad Mayassi handled our stress free sale. Mohamad took excellent care of us. We have been a customer of the Newport News dealership for years. The outstanding service we receive from the Service department keeps us committed to the dealership. More

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