Anita Pietrzak | Page 2

Great customer service Have moved from the Albany NY area to Maine. Saw a new light on the instrument panel - something like a key and the word "battery" flashing. Couldn't Have moved from the Albany NY area to Maine. Saw a new light on the instrument panel - something like a key and the word "battery" flashing. Couldn't figure out what it was. Called the dealership and spoke with Adam in Customer Service (the service section of the dealership). He walked me through how to change out the battery in my fob - a simple fix once he explained it to me. In the past Mike (in Sales) has also helped me over the phone - everything from how to remotely start my car to how the A/C works (little words that I can't read. I want a yellow light that comes on when A/C is on and goes off when the A/C is off. Who's the idiot engineer who designed this, anyway?) And Anita has helped me on many occasions. Kudos to all! Anyway, I'm living with it. Couldn't drive without the help of these great associates. Thanks Adam and Mike B. More

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Another Great Experience I am now onto Accord #2 from Mohawk and kept my business with them for a reason! Linda, Ashley, Anita, and Caleb were all fantastic to work with and w I am now onto Accord #2 from Mohawk and kept my business with them for a reason! Linda, Ashley, Anita, and Caleb were all fantastic to work with and will help you with any needs you may have. Thank you all again!! More

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We are satisfied. Since 2000, we've bought 6 Honda Accords new and 1 Honda Civic used (17,000 miles) from Mohawk Honda. The salesman, Mike Bennice, has been excellent, Since 2000, we've bought 6 Honda Accords new and 1 Honda Civic used (17,000 miles) from Mohawk Honda. The salesman, Mike Bennice, has been excellent, as has the service department, led by Lisa Valentino. Through the years, Anita Pietrzak -- first in service, later in parts -- and Patti Ferris, Gerry Rosenbarker and Noelle Viscariello from the body shop have been helpful, too. More

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Excellent sales service Mike Bennice continues to provide excellent sales service during my recent purchase of a 2016 Honda CRV-L. Mohawk Honda excellent overall services ca Mike Bennice continues to provide excellent sales service during my recent purchase of a 2016 Honda CRV-L. Mohawk Honda excellent overall services cannot be matched. More

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excellent service As a repeat customer they were able to fit me into a busy schedule (evenings/weekends) as I'd had an accident and needed a replacement vehicle quickil As a repeat customer they were able to fit me into a busy schedule (evenings/weekends) as I'd had an accident and needed a replacement vehicle quickily. Mike Bennice was my primary sales rep; he was very professional and knowledgeable. What he didn't know - he found the right person to answer my questions. More

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Professional integrity exceeded expectations at Mohwak Honda A few weeks ago, I came to Mohawk Honda with an issue dealing with a key that was stuck in my ignition. I tried every possible method for thirty minut A few weeks ago, I came to Mohawk Honda with an issue dealing with a key that was stuck in my ignition. I tried every possible method for thirty minutes to take the key out as, and I finally made the call to Mohawk Honda in Scotia, NY. They were closing in twenty minutes and said feel free to come in and we can try to help you out. Typically, when a business is approaching their closing time, they advise people to come back the next day. The stigma associated with car dealers is that they are always trying to make a sale, and every customer is a number, not the case here. This wasn’t the feeling I received when I arrived ten minutes before Mohawk closed and was approached by a very concerned employee that completely took over the issue and gave us information on how to deal with the issue at hand. This young lady introduced herself as Lindsey Haraden, with brilliant interpersonal communication skills. She was very warm and courteous and was willing to get in the drivers sear and try and take out the key stuck in my ignition. Although her original position was sales and leasing consultant, I sensed no reluctance from her even though her expertise wasn’t in parts or service. On her first try, she put the car in park and the key slid out of the ignition with no issue. She diagnosed the issue by stating we should get a factory key because the one I was using was a duplicate that was cut at Wal-Mart which may have been cut incorrectly and gave me so much trouble. I was concerned about the price of a factory key because I received a quote for over $150.00 over the phone, and she quickly said that doesn’t sound correct, it should be no more than $10.00. I was completely shocked because the general ideology of a business, especially a car dealership is to generate as much revenue as possible, and this very concerned associate completely calmed me down the news of the new price disparity. I mean I was happy to pay $10.00 after thinking it was actually over $100.00. Lindsey walked me in and took me to the parts department where me met another great associate by the name of Anita Pietrzak whose title was retail parts manager. She was equally brilliant in the exceptional customer service I received and even gave me greater news about the price of the key, which costs me $5.99 after taxes! I felt bad she had to stay after because the business was already supposed to be closed, but Anita kept insisting it wasn’t a problem and treated me as the number one priority. Along with making the factory key for the 2000 civic, Lindsey and Anita engaged in interesting conversation with me to make the visit there even more pleasant. In my time dealing with customer service and dealerships in general, this was the first time I ever felt such a warm welcome and expedited service. I highly recommend this dealership to anybody even considering leasing or buying a new or used car. Even if you have no intention of buying any products, just go in to their branch and get a chance to experience genuine quality customer service, which separates them from any competition because you can purchase a car anywhere, but to be treated with so much compassion and empathy no matter what financial or mechanical issue your having, the difference will proven and it shall prevail. These two associates were phenomenal and took initiative immediately upon my arrival, which clearly demonstrates dedication, support and teamwork. It was a spectacular interaction that I hope can be replicated with every visitor there. Along with staying after their work hours and taking time out of their busy schedule to accommodate a customer with a 15 year old Honda Civic (but was treated as if I had a 2016 civic), and giving me the most attention oriented customer service and the best price for a factory made key, these Mohawk Honda personnel should be the model for the blueprint of what customer service should be like for any car dealership. After going above and beyond their expected job duties, they informed me about the referring program. If I refer anybody I know to buy or purchase a vehicle from their dealership, I can make $100.00 for every reference! That made my trip even more exciting, because we all know somebody looking for a dependable, most fuel efficient vehicle with greater features like the new 2016 Honda Crosstour featuring Honda LaneWatch, which helps reduce your passenger-side blind spot and covers nearly four times more area than looking out the passenger-side mirror alone (EX-L and V-6 models) Every 2015 Honda sold in the U.S. comes equipped with a standard rearview camera. We should all be concerned because the overall approach is that Honda’s purpose in not only to make reliable vehicles, but to also reduce pedestrian injuries. The majority of the cars purchased in my family were either Honda Civics or Accords. Most recently, I had a 2005 Honda Civic LX which had over 328,xxx miles before I decided to sell it. Clearly for a vehicle to function you must maintain it properly with oil changes, and mechanical attention. It’s empirically proven that Honda’s outlast almost every other make and model on the market, so give yourself a break and check out Mohawk Honda in Scotia, New York. My hopes for you get a chance to experience Lindsey and Anita’s professional artistic integrity which is by far the most superior amenity which will potentially be accompanied by actual product of a Honda once you make the only commitment that makes sense for your future. Sincerely, Daniel More

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Amazing Customer Service This is my second purchase from Mohawk Honda. Everyone is always extremely friendly, professional and helpful. Camren McKenna was fantastic and patie This is my second purchase from Mohawk Honda. Everyone is always extremely friendly, professional and helpful. Camren McKenna was fantastic and patient working with me. There was no pressure to buy what so ever. Once we decided on the model CRV, he went out of his way excellent at explaining everything I needed to know about my new vehicle before I left. He really took the time to make sure this was exactly what I was looking for in a new vehicle. Greg Johnson worked very hard at putting together the right deal that fit my budget and my needs. I have been to other dealerships where you are just a number or a statistic at the end of the month. At Mohawk Honda, they really do care about their customers. Anita Pietrzak over the years has always been extremely helpful with any questions I have had both when she was in Service and now in Parts. I can't say enough about Mohawk Honda. I love my new CRV and I am so glad purchased with Mohawk Honda. I trust them and wouldn't go anywhere else. More

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Service inquiries '09 Accord - Brakes Lisa Valentino was very patient with my continued inquiries on the brakes for my '09 accord. The brakes for that year accord are a mess. Not Lisa or Lisa Valentino was very patient with my continued inquiries on the brakes for my '09 accord. The brakes for that year accord are a mess. Not Lisa or the dealerships fault, but they have been patient and helpful with my attempts to fix the problem. Anita in parts is also a very helpful, her customer service is outstanding amongst a very talented staff. Mohawk Honda is head and shoulders above any other dealership in their category. Thanks More

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purchased a crv ex Tas did a great job especially being so new. He listened well, let me know my options, but didn't try to over sell. Made sure we were both page at all Tas did a great job especially being so new. He listened well, let me know my options, but didn't try to over sell. Made sure we were both page at all times. A gentleman. Lindsay did a good job. She did say one thing, "I can't believe you're not buying the 100,000/10 yr pkg." She may want to reword her advice. I felt a little belittled. I would have loved to have purchased the extra coverage, I'm sure it pays for itself but I don't have the upfront money. Anita is my go-to person. Knew her a long time in Service. She knows her stuff and always gives me good advice. Lisa is my second go-to person. She knows her stuff too. More

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Friendly and professional leasing experience Ashley Taber had been in touch regularly to ensure my continued satisfaction with my experience leasing a 2012 Civic from Mohawk Honda. Recently, with Ashley Taber had been in touch regularly to ensure my continued satisfaction with my experience leasing a 2012 Civic from Mohawk Honda. Recently, with 6 months to go on that lease she asked if I might be interested in turning over my lease now rather that wait. When I said I'd consider that, she went to wok and within hours informed me that she could give me a great deal on a 2015. I made an appointment to come into the dealership in a few days, during which she would do preliminary paperwork.. From the moment I walked in I was greeted by smiling people asking how they could help or just greeting me. I was introduced to John Potenza who explained the deal they could offer me and amazed my by making the process seem so easy. He accommodated my request to have the premium all-weather tires that I had purchased only 3 months before installed on my new Civic. In a few hours I had a new Civic, a quote for insurance that could save me money and a warm feeling for the people who had worked so well together to make it possible.I have counted on the service department expertise for 15 years, and look forward to continuing that relationship in the months to come. Witnessing the cooperation between people with many different area of expertise working together to make sure I was happy was a good experience. And I have a great car! More

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