AnnMarie Sedlack | Page 8

I have been taking my Durango SRT to Hawk CDJR for roughly 3 years now. For the most part the service team has taken care of my Durango. In my most recent visit, I went in for 3 issues; a check engine roughly 3 years now. For the most part the service team has taken care of my Durango. In my most recent visit, I went in for 3 issues; a check engine light, a broke Evap line, and a vibration under heavy acceleration. The check engine light, and the Evap line when addressed, but the vibration was not addressed or mentioned. At some point, i have to go back to the dealership for a diagnostic on that. Its hard to be without a vehicle while it is in for service, so i consider this a miss when i have to make multiple visits for a unresolved issue. Lastly, the invoice i receive was a little move vague than i would like to see. To diagnos the my Evap leak, a smoke machine was needed. When the dust settled, the invoice was ~$1,500, but the invoice mentioned diagnos + Install for ~$1100 and parts was $100. I would like to have seen a more clearly itemized invoice: Smoke test Diag= X Install of evap line= X service hours = x cost Install of esim = X service hours = x cost My invoice was not itemized like this, which could lead to a misunderstanding of cost. As a customer who is spending their hard earn money, I would like to know how i am spending it with detail at the dealership. Don't get me wrong, i would like to keep as much of my money as possible, but i do understand that you have to pay to play when you own a SRT vehicle. BUT please break down the cost better for me. Overall, i recommend the service team here. I will be back to get an understanding of the last of my issues regarding the vibration under heavy acceleration. They techs will normally provide a video breakdown of the service need as well that is sent via text to the customer. More

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Fast service and good customer service. Knowledge of job on my vehicle was encouraging. Friendly environment. Knowledge of job on my vehicle was encouraging. Friendly environment. More

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It’s a great dealership, with even great customer service! It’s super amazing here. service! It’s super amazing here. More

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The service was quick and efficient. The work that was needed was done in a timely matter. The work that was needed was done in a timely matter. More

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Dealer is very professional and timely when ever I need my car to be Serviced my car to be Serviced More

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I Went in for an oil change, they got me right in without an appointment. an appointment. More

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Thank you service was excellent. Will see you soon. Thank you again. Laura and Kevin Will see you soon. Thank you again. Laura and Kevin More

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Anne Marie is very helpful and has gone above a beyond to help with our vehicles. help with our vehicles. More

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The Hawk Charysler dealer are good very nice to go to for the work on the work on More

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My vehicle was there for 16 days for replacement of a transfer case and switch. Dropped it off on 10/2 and expressed how i needed a loaner or rental and got nothing. Had to rent a vehicle myself whiich c transfer case and switch. Dropped it off on 10/2 and expressed how i needed a loaner or rental and got nothing. Had to rent a vehicle myself whiich came out to 600 dollars for 8 days. Because the warranty would not cover one til they confirmed what was wrong. Part was sent over by the warranty company on the 10th in which Hawk was not aware of until the 11th only because I called to let them know it was there. Got another rental with 5 days covered by warranty and still came out my pocket another 300 dollars because my vehicle was not ready until late on the 17th. Then had to pay 500 dollars for my balance on my vehicle. And when I expressed my concerns with the service manager at hawk he said he would get back with me and never did. Been dealing with Hawk for years, even with my other vehicle an I must say this was a horrible experience More

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