AnnMarie Sedlack | Page 7

Hawk is always clean and the waiting area has a full station of snacks and beverages. station of snacks and beverages. More

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I refuse to disconnect a basic Unnecessary extra service that was an autolock by the computer service, They charged me $2500.00 Sorry to inspect A problem that I had already provided them the answer for! th that was an autolock by the computer service, They charged me $2500.00 Sorry to inspect A problem that I had already provided them the answer for! they tried to charge me over $2000.00 to fix something that was easily mechanically free to fix and I took my vehicle to another garage where it was fixed for free!!! I am both appalled how I was charged for an inspection service that I did not need that was pushed upon me and I had to go to another garage to fix the vehicle problem with the parking break which cost me zero dollars! Your dealership wants to charge me over $2000 to fix his problem and they refused to provide a simple mechanical solution for it, claiming they had no knowledge on how to mechanically fix my issue!!! More

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Ann Marie service was awesome! She helped me prioritize my jeep’s maintenance needs. I felt very comfortable and looking forward to working with her and her team in the near future She helped me prioritize my jeep’s maintenance needs. I felt very comfortable and looking forward to working with her and her team in the near future! Highly recommend. More

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I have been taking my Durango SRT to Hawk CDJR for roughly 3 years now. For the most part the service team has taken care of my Durango. In my most recent visit, I went in for 3 issues; a check engine roughly 3 years now. For the most part the service team has taken care of my Durango. In my most recent visit, I went in for 3 issues; a check engine light, a broke Evap line, and a vibration under heavy acceleration. The check engine light, and the Evap line when addressed, but the vibration was not addressed or mentioned. At some point, i have to go back to the dealership for a diagnostic on that. Its hard to be without a vehicle while it is in for service, so i consider this a miss when i have to make multiple visits for a unresolved issue. Lastly, the invoice i receive was a little move vague than i would like to see. To diagnos the my Evap leak, a smoke machine was needed. When the dust settled, the invoice was ~$1,500, but the invoice mentioned diagnos + Install for ~$1100 and parts was $100. I would like to have seen a more clearly itemized invoice: Smoke test Diag= X Install of evap line= X service hours = x cost Install of esim = X service hours = x cost My invoice was not itemized like this, which could lead to a misunderstanding of cost. As a customer who is spending their hard earn money, I would like to know how i am spending it with detail at the dealership. Don't get me wrong, i would like to keep as much of my money as possible, but i do understand that you have to pay to play when you own a SRT vehicle. BUT please break down the cost better for me. Overall, i recommend the service team here. I will be back to get an understanding of the last of my issues regarding the vibration under heavy acceleration. They techs will normally provide a video breakdown of the service need as well that is sent via text to the customer. More

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Fast service and good customer service. Knowledge of job on my vehicle was encouraging. Friendly environment. Knowledge of job on my vehicle was encouraging. Friendly environment. More

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It’s a great dealership, with even great customer service! It’s super amazing here. service! It’s super amazing here. More

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The service was quick and efficient. The work that was needed was done in a timely matter. The work that was needed was done in a timely matter. More

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Dealer is very professional and timely when ever I need my car to be Serviced my car to be Serviced More

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I Went in for an oil change, they got me right in without an appointment. an appointment. More

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Thank you service was excellent. Will see you soon. Thank you again. Laura and Kevin Will see you soon. Thank you again. Laura and Kevin More

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