Anna Kaloshina | Page 2

From my very first interaction with Konstantinos, I could tell this was going to be a different kind of experience. He is incredibly kind, professional, and was genuinely patient with me throughout the entir tell this was going to be a different kind of experience. He is incredibly kind, professional, and was genuinely patient with me throughout the entire process and trust me, I probably gave him a run for his money. He handled everything with so much grace and consistency, and I appreciated that more than he probably realizes. What stood out the most was how smooth, comfortable, and pressure-free the entire process felt, which is rare when purchasing a vehicle. At no point did it feel like a typical sales experience - it felt sincere. When I arrived to pick up my car, everyone I encountered was warm and welcoming. I also want to give a special thank you to Anna in financing, who is wonderful as well. She made the paperwork process clear, easy, and stress-free, and was such a pleasure to work with. While a car may ultimately be a material thing, the way people treat you during a major purchase truly matters and this team exceeded my expectations in every way. This was honestly the best car-buying experience I’ve ever had. If you’re in the market for a vehicle, especially a Lexus, I highly recommend giving Lexus of North Miami a call and asking for Konstantinos. You’ll be in very good hands. Thank you again to Konstantinos and Anna for such a positive and memorable experience. I’m truly grateful. More

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Purchased a vehicle remotely. Easy to communicate with and prompt service. Knowledgeable and informative with the vehicle purchase process. Easy to communicate with and prompt service. Knowledgeable and informative with the vehicle purchase process. More

by YUUBIN14 Verified Customer Verified Customer

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Communication with sales person and financial team was superb. From the moment I paid the down payment to secure the Lexus that was coming directly from the factory overseas till it arrived at the dealers superb. From the moment I paid the down payment to secure the Lexus that was coming directly from the factory overseas till it arrived at the dealership, communication was key and Lexus of North Miami delivered beyond expectations. More

by dcordones74 Verified Customer Verified Customer

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I recently purchased a Lexus NX350 from Lexus of North Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sa Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sales representative assigned through the Costco program, demonstrated consistent communication, accuracy in inventory representation, and full adherence to the Costco pricing guidelines. The vehicle configuration discussed matched our expectations, and no additional fees were introduced beyond the disclosed program structure. Financing terms reviewed prior to our visit were aligned with the dealership’s published promotional rates. When the original unit we selected became unavailable shortly before our arrival, we were offered the same model in a higher trim level, with the identical interior and exterior color combination, at the previously agreed pricing. That adjustment reflected flexibility and customer-oriented decision-making. Ana in Finance conducted the documentation and product presentation process in a thorough and professional manner. Options were explained clearly, and our selections were respected without unnecessary pressure. Christian provided an insurance review across multiple carriers and offered objective comparisons, allowing us to make an informed decision. The end-to-end transaction lasted approximately four hours. All stages were handled appropriately; however, the finance phase represented the most time-intensive portion of the visit. Improving efficiency in that segment could further elevate an already strong customer experience. Overall, the team operated with transparency, structure, and respect for the buyer’s decisions. Based on this transaction, I would recommend this dealership to prospective Lexus customers, particularly those utilizing the Costco Auto Program. More

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Dealer is not customer centric. Not an inviting atmosphere. Too much focus on bottom line Not an inviting atmosphere. Too much focus on bottom line More

by ALEX.M.MORALES Verified Customer Verified Customer

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Everything was explained and all questions were answered. Very happy to have chosen this dealership Very happy to have chosen this dealership More

by Karinafdez26 Verified Customer Verified Customer

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Amazing dealership and service lounge. The Germans need to take note. Great selection, easy buying process. Fair pricing. Staff is enjoyable to work with. Frank V. Sales Rep. Knows the ve The Germans need to take note. Great selection, easy buying process. Fair pricing. Staff is enjoyable to work with. Frank V. Sales Rep. Knows the vehicles well and provided Superb service. I am very happy with reception, processing, stock, purchasing, and ownership. More

by elisevenllc Verified Customer Verified Customer

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I received excellent service. The salesperson, Kristine, was very friendly and knowledgeable about the SUV I leased The salesperson, Kristine, was very friendly and knowledgeable about the SUV I leased More

by MARIABARTLE2009 Verified Customer Verified Customer

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Although I live in Broward County, Lexus of North Miami has been my preferred dealer. has been my preferred dealer. More

by npharris4528 Verified Customer Verified Customer

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Amazing experience! Anna helped us a lot. Thank you for everything. We will come back defineately Anna helped us a lot. Thank you for everything. We will come back defineately More

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