Anna Kaloshina | Page 2

I am a returning Lexus customer and recently leased a 2026 Lexus NX 350h from Lexus of North Miami. Unfortunately, my experience has not been satisfactory. In March, I completed a credit application t 2026 Lexus NX 350h from Lexus of North Miami. Unfortunately, my experience has not been satisfactory. In March, I completed a credit application to secure agreed lease terms while the vehicle was in transit. When I came in to finalize the deal in April, the terms were changed, resulting in a higher cost than originally discussed. Additionally, I was told my license plate was inactive and had to purchase a new one for $175. After visiting the DMV, I confirmed the plate was actually active and transferable at the time, meaning this charge was unnecessary. I have attempted to contact the dealership to resolve these issues but have not received a response. I am posting this in hopes that management reviews this situation and reaches out to resolve it properly. More

by Marcello Verified Customer Verified Customer

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Very simple and fast process Diego the manager was great and like I told him, he is the reason why I ended up buying from Lexus. I was close to moving to another Make. Luke, Carlos and Finance Manager Ana and like I told him, he is the reason why I ended up buying from Lexus. I was close to moving to another Make. Luke, Carlos and Finance Manager Ana were amazing as well. Ana made the finance process simple and fast even though we took 2cars. Carlos and Luke help negotiate and make this simple! 👍 Appreciate all the help and pricing! 10/10 I will be back! More

by SACHAMILEO Verified Customer Verified Customer

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I have purchased a lot of cars and this experience was hands down the smoothest car‑buying experience I’ve ever had. The staff was incredible, but what really stood out was how effortless the whole proces hands down the smoothest car‑buying experience I’ve ever had. The staff was incredible, but what really stood out was how effortless the whole process was. No xx, no long hours at a dealership trying to buy a car, very straight to the point with no stress and an amazing deal. We completed everything digitally and by phone, and when we arrived we celebrated grabbed the keys and was on our way. Huge shoutout to Andrew Verneuil in sales for the effortless experience and Anna Kaloshina in Finance for working hard to get us good rates! Both very informative and transparent with everything. If you come to this dealership, ask for the both of them! More

by L V Verified Customer Verified Customer

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I had a great experience with this dealership and my Sales Rep. I highly recommend this dealership. Sales Rep. I highly recommend this dealership. More

by aldeandrea Verified Customer Verified Customer

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Frank was amazing and efficient! Ive been going to the lexus of north miami for years and have always been taken well care of! Thank you for everything! Ive been going to the lexus of north miami for years and have always been taken well care of! Thank you for everything! More

by mauiwaui18361 Verified Customer Verified Customer

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Konstantinos was truly amazing in helping us locate our dream car and with a reservation for our Lexus GX. He also helped us in the same week secure my husband’s dream car the Lexus IS. We are truly thankf dream car and with a reservation for our Lexus GX. He also helped us in the same week secure my husband’s dream car the Lexus IS. We are truly thankful for all of his help and support. He is very knowledgeable and walked us through every step of the way. If I could give him 10 stars I will. He has really changed our opinion of car shopping and made it a seamless process. He is very professional and catered to our every need with searching for two vehicles to fit our family’s needs. I can’t praise him enough. We will definitely be looking for him in the future for any sales assistance with our next vehicle. Thank you. I also want to mention, Anna and finance is truly an asset to your team. She assisted us throughout the process of financing both vehicles from start to finish. She is very knowledgeable and was always welcoming with questions providing answers to help us make informative decisions. Anna is truly amazing and should we purchase a car in the future I would definitely request her as our finance manager. She is the best! More

by KERRI Verified Customer Verified Customer

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From my very first interaction with Konstantinos, I could tell this was going to be a different kind of experience. He is incredibly kind, professional, and was genuinely patient with me throughout the entir tell this was going to be a different kind of experience. He is incredibly kind, professional, and was genuinely patient with me throughout the entire process and trust me, I probably gave him a run for his money. He handled everything with so much grace and consistency, and I appreciated that more than he probably realizes. What stood out the most was how smooth, comfortable, and pressure-free the entire process felt, which is rare when purchasing a vehicle. At no point did it feel like a typical sales experience - it felt sincere. When I arrived to pick up my car, everyone I encountered was warm and welcoming. I also want to give a special thank you to Anna in financing, who is wonderful as well. She made the paperwork process clear, easy, and stress-free, and was such a pleasure to work with. While a car may ultimately be a material thing, the way people treat you during a major purchase truly matters and this team exceeded my expectations in every way. This was honestly the best car-buying experience I’ve ever had. If you’re in the market for a vehicle, especially a Lexus, I highly recommend giving Lexus of North Miami a call and asking for Konstantinos. You’ll be in very good hands. Thank you again to Konstantinos and Anna for such a positive and memorable experience. I’m truly grateful. More

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Purchased a vehicle remotely. Easy to communicate with and prompt service. Knowledgeable and informative with the vehicle purchase process. Easy to communicate with and prompt service. Knowledgeable and informative with the vehicle purchase process. More

by YUUBIN14 Verified Customer Verified Customer

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Communication with sales person and financial team was superb. From the moment I paid the down payment to secure the Lexus that was coming directly from the factory overseas till it arrived at the dealers superb. From the moment I paid the down payment to secure the Lexus that was coming directly from the factory overseas till it arrived at the dealership, communication was key and Lexus of North Miami delivered beyond expectations. More

by dcordones74 Verified Customer Verified Customer

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I recently purchased a Lexus NX350 from Lexus of North Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sa Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sales representative assigned through the Costco program, demonstrated consistent communication, accuracy in inventory representation, and full adherence to the Costco pricing guidelines. The vehicle configuration discussed matched our expectations, and no additional fees were introduced beyond the disclosed program structure. Financing terms reviewed prior to our visit were aligned with the dealership’s published promotional rates. When the original unit we selected became unavailable shortly before our arrival, we were offered the same model in a higher trim level, with the identical interior and exterior color combination, at the previously agreed pricing. That adjustment reflected flexibility and customer-oriented decision-making. Ana in Finance conducted the documentation and product presentation process in a thorough and professional manner. Options were explained clearly, and our selections were respected without unnecessary pressure. Christian provided an insurance review across multiple carriers and offered objective comparisons, allowing us to make an informed decision. The end-to-end transaction lasted approximately four hours. All stages were handled appropriately; however, the finance phase represented the most time-intensive portion of the visit. Improving efficiency in that segment could further elevate an already strong customer experience. Overall, the team operated with transparency, structure, and respect for the buyer’s decisions. Based on this transaction, I would recommend this dealership to prospective Lexus customers, particularly those utilizing the Costco Auto Program. More

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