Sierra Hendricks

All your emplyees were very professional. Sierra and Aranxi, sales agents and Christian & Jovenel, insurance agents. Sierra and Aranxi, sales agents and Christian & Jovenel, insurance agents. More

by evcsamba Verified Customer Verified Customer

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She was great, very calm, respectful and understanding. Ask for her when walking to the front desk. Ask for her when walking to the front desk. More

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Open late to accommodate clients who leave work after 5pm. Open Sundays and having a friendly staff is a plus. My sales Rep Sierra made the entire experience feel effortless. Rosaly and Anthony @ Finan 5pm. Open Sundays and having a friendly staff is a plus. My sales Rep Sierra made the entire experience feel effortless. Rosaly and Anthony @ Finance , were wonderful. Thank you. - More

by esantiago718 Verified Customer Verified Customer

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Sarah has been on top of things and has kept me updated for eight months with phone calls and visits. She is simply the best. for eight months with phone calls and visits. She is simply the best. More

by tobaccotom Verified Customer Verified Customer

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Sierra is amazing! ! Nicest person and the most professional. This is my second purchase with Sierra and everything was outstanding! Thanks Sierra!! ! Nicest person and the most professional. This is my second purchase with Sierra and everything was outstanding! Thanks Sierra!! More

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They always go the extra mile from service and sales as well as the management well as the management More

by KFOTIOU41 Verified Customer Verified Customer

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Sierra was professional, knowledgeable and very responsive to my needs. She was true to her words. responsive to my needs. She was true to her words. More

by RC Verified Customer Verified Customer

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Sierra was great and very attentive to me! She had me out of the dealership in an hour! The entire process over the phone was very easy and I couldn’t be happier! :) She had me out of the dealership in an hour! The entire process over the phone was very easy and I couldn’t be happier! :) More

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Shopping at your dealership is like going to an "Auto Extravaganza"... it is so well presented and everyone is so very helpful...... the building in important but your "People" make the whole experien Extravaganza"... it is so well presented and everyone is so very helpful...... the building in important but your "People" make the whole experience so very comfortable. More

by terrywbishop Verified Customer Verified Customer

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I'm excited to write this review, especially because of my experience with Sierra. In the dealership industry, Sierra is a one of a kind gem. Her intentions are genuine and she truly cares about people. my experience with Sierra. In the dealership industry, Sierra is a one of a kind gem. Her intentions are genuine and she truly cares about people. During my car shopping process, I had so many bad experiences with dealerships and their tricks and gimmicks, including one of your sister locations in Hollywood. There was one specific car I wanted and I knew it was the one for me. I called to confirm the vehicle was available since it was quite a distance away. I also discussed pricing and I made it very clear that I wasn't coming just to look at the car. I was coming prepared to buy it that same day. I had all my paperwork ready. Unfortunately, the Hollywood dealership told me the car was there when it actually wasn't. It was at Lexus of North Miami. They simply wanted to get me into their dealership so they could try to sell me something else. After driving all that way only to leave disappointed, I decided to call Lexus of North Miami for closure. I simply wanted to know whether the Hollywood dealership could have arranged to transfer the vehicle. At that point, I had no intention of driving all the way to North Miami only to experience more tricks and gimmicks. That's when Sierra answered the phone. My first impression was that she was incredibly friendly. However, after everything I'd been through, I was skeptical because the internet salespeople at the other dealership were also friendly before they misled me. I asked Sierra about the process of transferring a vehicle between dealerships, but I ended up telling her my entire experience with the Hollywood location. Instead of simply answering my question and moving on, Sierra did something I wasn't expecting. She didn't just sympathize with me. She genuinely empathized with my situation. She listened patiently while I vented and made me feel heard. It honestly felt like she was grieving the experience with me rather than trying to make another sale. After listening, she looked up the vehicle and confirmed it was indeed at Lexus of North Miami. She asked if I'd like to come see it. I explained that North Miami was too far for me to risk another disappointing experience. She immediately offered to Uber me to the dealership. I also told her I had a strict out the door budget. She said she would speak with her team and see what they could do. I told her if they could make it work, I was ready to buy the car immediately. Sierra kept every promise she made. In less than 24 hours, she arranged my ride, got my deal approved, and even sent me a video of the car after, had it washed so it would be ready when I arrived. I'll admit I was still nervous. I wondered if everyone else at Lexus of North Miami would be different from Sierra. I worried that once I sat down with the finance department, the proposal would suddenly change like it had at other dealerships. I couldn't have been more wrong. Working with Ramon Cabrera was just as great. He explained everything clearly and there were no tricks, gimmicks, or surprises. Everything was exactly as Sierra had promised. He was just as authentic as Sierra, and I truly appreciated that. It was also wonderful finally getting to meet Sierra in person after everything she had done for me. The cherry on top is that my new license plate says SIER10, so I'll never forget her. From the first phone call until I drove away in my new car, Sierra made the entire experience stress free. She restored my faith that there are still honest and caring people in the dealership industry. Thank you Sierra, Ramon, and everyone at Lexus of North Miami for making what started as a frustrating experience end with a dream come true. More

by ehsinat Verified Customer Verified Customer

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