Annie Granchelli | Page 69

Annie is a family friend;she and Omar worked diligently to secure approval and did whatever it took to get me into my Chrysler 200. I had an appointment for a complimentary oil change for my new Chrysler to secure approval and did whatever it took to get me into my Chrysler 200. I had an appointment for a complimentary oil change for my new Chrysler 200 which was set up with a receptionist. I verified that the service was complimentary. Upon arriving before noon (scheduled time) I was told there would be at least a 2 hour wait. This wasn't a problem as most dealership service departments are very busy. I secured a ride and gave Ramon my contact info to contact me when it was complete. I also indicated that there were a couple of things that needed attention...heated seats didnt work; I was unaware how the fog lights worked and needed help setting up my bluetooth. When I left prior to the work being done I called back to again verify that the service was complimentary and was assured that it was. A few hours later Ramon called to say the work was complete and that I could pick up my vehicle. He informed me that fuses were missing for the seats which were installed and the fog lights were fine. He also said someone would help me with the bluetooth when I arrived. He then said that he was unaware of the complimentary oil change but would honor my request. Upon arrival my car was indeed ready for pick-up and Ramon was very gracious. I went back to the front end and spoke to my salesperson Annie briefly and then met a young man named Nick who helped activate my bluetooth service. He was extremely helpful and also very gracious and professional. Thank you Georgetown Chrysler...great job. More

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I came to this dealership because I had dealt with them before and they were always responsive, fair, and performed good service. This time I came looking for another car, and Annie Granchelli greeted me before and they were always responsive, fair, and performed good service. This time I came looking for another car, and Annie Granchelli greeted me with a big smile and immediately made me feel like a person, not a sales prospect. She took the time to listen carefully to my needs, diminished my anxiety, and then not only took me on a test drive, but actually took me to another dealership to inspect their offerings. She pointed out things that I would not have noticed, addressed my concerns, and helped me objectively evaluate my purchase. I never felt pressured or condescended to. Milton speedily secured me a good finance rate, and with Omar's financial acumen and warmth, I happily drove away that same afternoon in my Certified Pre-Owned 2011 Dodge Journey. The whole experience was surprisingly fun, and I would highly recommend this dealer, especially to any woman purchasing a vehicle. More

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I went to Mrs Granchelli because she look very friendly i felt very comfotable asking any question, she was ready to answer any question i have i left the dealer place with my new car very happy i'm sure i w felt very comfotable asking any question, she was ready to answer any question i have i left the dealer place with my new car very happy i'm sure i will go back if a have need a new car or anything also because i know there is Mrs Granchelli with a lot customer service skill it's very hard to find a good person who make you feel welcome and she did. PS.thank you Annie for stay late for me i really appreaciate you time and effort you are a very good sale person good luck:) More

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Its difficult to express my exspereance in short term. Its difficult to express my exspereance in short term. I over my sixty five years of buying and selling cars,boats,homes, and businesses have Never Its difficult to express my exspereance in short term. I over my sixty five years of buying and selling cars,boats,homes, and businesses have Never had such friendly respectful and most all caring service in my life. Everone from start to finance,delivery was enjoyable, courteous and I would say fun ! The staff are the best, no matter who or what we had to do in the process was pure pleasure ! I actually made friends and was provided with some great suggestion for the future. Will be back next week to have a few options installed in my wonderful new Jeep. Enclosing, If your looking for a new or used vehicle this is the place to do business. Thank you for providing me an opportunity to express my experience as I truly understand how difficult it can be to stay at a consistence and courteous manner throughout the day.. I will always have my vehicle Service with GEORGETOWN JEEP.. Allan W. Gackstetter :-) More

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