Anthony Addy

Friendly! Made everything go great! Let me know how everything was going every step of the way! Made everything go great! Let me know how everything was going every step of the way! More

by jewoosean Verified Customer Verified Customer

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I brought my Jeep Renegade in for a factory recall repair of the belt buckle sensor. Anthony told me that it needed a part that they had to order but couldn't give me a date the part would get in. I tried to of the belt buckle sensor. Anthony told me that it needed a part that they had to order but couldn't give me a date the part would get in. I tried to stay in touch with him but he never returned my calls or my emails for 2 months. I finally had reach out to his boss and threaten reporting the dealership for billing for a repair they never completed. All of a sudden he called me back and the part had been delivered a while back. He did apologize and offered another free oil change (my 4th offered) and begged me not to write a bad review but I found this customer service so disrespectful I thought I'd let you know that I'll be using the Plano dealership from now on. More

by jeremeychase Verified Customer Verified Customer

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Easy to communicate, respectful, quick service Superior service, made the process very easy to navigate service, made the process very easy to navigate More

by JULIEALEXANDER721 Verified Customer Verified Customer

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Good experience had a appointment for a rear seat latch and a frontend noise Addy was very helpful and patience with me and a frontend noise Addy was very helpful and patience with me More

by mvpllc256 Verified Customer Verified Customer

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The service department needs better oversight. I meant to rate it a 3. My service advisor was friendly but there seems to be no alignment between the advisors and the mechanics/service bays and th I meant to rate it a 3. My service advisor was friendly but there seems to be no alignment between the advisors and the mechanics/service bays and they have no idea how long an oil change takes. He told me sometimes it takes 4 hrs if there are a lot of cars. Last year I came here for an oil change and was there for 2.5 hrs. This time it was an hr because I kept following up. When checking out the advisor had to correct the bill because I said it wasn't what he quoted. I had a check engine light pop on before I got to the dealership so they couldn't do the state inspection and couldn't tell me how long it would be to diagnose the vehicle and the couldn't give me a ride since I live by Little Elm and it was over 15 miles. I ended up getting an oil change and Anthony did make sure my car was washed which I appreciated but had to drive my car to Denton Dodge Jeep to get the diagnostic test done for the check engine light. While paying out I witnessed another customer ask the status of her vehicle and come to find out her vehicle never went the back and she had been there a couple of hours. They need a manager overseeing what is going on, no organization or processes at all. Not much improvement since last year... More

by ok986 Verified Customer Verified Customer

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Great Service, polite representative The rep help as much as he could. We discussed the issue, found a resolution, got the vehicle fixed. Great work in efficient timing as he could. We discussed the issue, found a resolution, got the vehicle fixed. Great work in efficient timing More

by flbroadway Verified Customer Verified Customer

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Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time. Dave does a great job getting you in and out quickly with work being done right the first time. More

by rhcandler Verified Customer Verified Customer

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They fit me in quickly, advised against work that they easily could have sold me on, and got me fixed up quickly. easily could have sold me on, and got me fixed up quickly. More

by David Vespucci Verified Customer Verified Customer

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Had an excellent experience yesterday! Andy was amazing. I brought both of our vehicles in for service because the first one was done so fast, so we left the other one when we picked up th Andy was amazing. I brought both of our vehicles in for service because the first one was done so fast, so we left the other one when we picked up the first one. More

by kla114 Verified Customer Verified Customer

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Prompt and professional- sets proper expectations on timing and offers exceptional hospitality while you wait. timing and offers exceptional hospitality while you wait. More

by Crater, Jake J. Verified Customer Verified Customer

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