Anthony Capanelli | Page 4

My experience in purchasing a used pickup from Security Dodge was far better than the internet lead me to believe it would be and I am SO thankful I ignored the troll reviews. I'm going to write too much i Dodge was far better than the internet lead me to believe it would be and I am SO thankful I ignored the troll reviews. I'm going to write too much in this, so I'll leave the "Too long; didn't read" at the top. Tl;dr - Online reviews were very bad but I gave them a try anyway and I had a solid experience before, during, and after my purchase. I had a minor mechanical issue upon leaving the dealer and they fully stood by the repair in a completely different state. Couldn't be happier with my truck and I wouldn't hesitate to do business with them again. I recently decided to trade in my 2016 Ram 1500 for a newer model and searched extensively for the right truck. After a challenging process with various dealers, I found the truck I wanted at Security Dodge. Despite their poor reviews on Google and Yelp, something nudged me to give them a chance. In our initial conversation, we discussed my trade-in and the new truck, including potential trade-in value and purchase price. I emphasized that since I was driving four hours, I wanted to finalize as much as possible beforehand. They were accommodating, and we agreed on terms which they confirmed via email. Although I felt my trade was slightly undervalued, I acknowledged my perception might be biased. Will Morgan was my main contact, and he showed respect and professionalism throughout the process. He wasn't pushy and handled everything with integrity. Will was knowledgeable about the vehicle and got answers from others when needed. If you can work with a specific salesperson, I recommend Will. They even offered more for my trade-in than initially quoted, which was a pleasant surprise. Overall, my experience was very good, around 4.5 stars. However, I was surprised by the inappropriate language in the showroom, especially with children present. It wasn't rampant, but I heard staff use the F-word multiple times. Also, my son and I had a good laugh when a manager told a staff member they couldn't nap in a showroom car hahaha. The only other minor issue was the time it took to complete the sale. As an out-of-state buyer, there might have been additional steps, but we arrived at 10 am and didn't leave until around 6 pm due to a mechanical issue. Although not their fault, they tried to expedite the process which leads into the next reason I was so happy with them. While I was having my financing meeting (very easy and straight forward by the way), they were prepping the truck for my departure and discovered that the AC was not functioning properly. At this point, it was around 4pm on a Saturday so all the service folks left a while ago and options were limited. Will and Anthony Capanelli tried for a while to charge the AC lines and get me running, but around 6pm it was time to wrap it up. They generously offered to get me a hotel so they could fix it, but I had to decline and drive home. We agreed on a proposed solution to go to a local dealer and they would cover the repair. Fast forward two weeks and my truck is fully functional and cold again! During the whole process, Michelle Scalise stayed in contact with me via email and ensured I was fully taken care of until I told her the truck was fixed. If you're hesitating on purchasing a vehicle through Security Dodge, DON'T! They did everything I would hope a car dealer would do before, during, and after a sale. Thank you all for such a great experience! More

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I believe Alise has sold 4 Vehicles to my Family and each time she did a fantastic job. She was very helpful and very knowledgeable in this field. We will continue to recommend Alise and Security Dodge!! time she did a fantastic job. She was very helpful and very knowledgeable in this field. We will continue to recommend Alise and Security Dodge!! More

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Very cool very nice they are so nice people they take care Customer very friendly I am so excited wend I visit them I love them very much thank you for everything they do for me care Customer very friendly I am so excited wend I visit them I love them very much thank you for everything they do for me More

by LEYLA_77BATRES Verified Customer Verified Customer

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One of the fastest car buying experiences I have had to date! Definitely starting the search with them first next time! Chris date! Definitely starting the search with them first next time! Chris More

by CHRISBLMT Verified Customer Verified Customer

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Great experience with Security Dodge. Sales person Ray is top notch. He was excellent in communication and follow through. Combined with Ray was manager Anthony and his attention to de Sales person Ray is top notch. He was excellent in communication and follow through. Combined with Ray was manager Anthony and his attention to detail, I could not be happier. I feel I received a great deal, on a great Rubicon with the best service you could ask for. Raja made the paperwork a breeze and got me out in record time. Thanks for making this experience so easy and look forward to doing more business with you in the future. More

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This is the best dealership on Long Island hands down A+. Professional, helpful and they keep their word. I highly recommend anyone looking for a used or new car to head over to Security Dodge you will be ha Professional, helpful and they keep their word. I highly recommend anyone looking for a used or new car to head over to Security Dodge you will be happy you did. Both Chris and Michelle were fantastic during the whole buying process. Thank you More

by DEEJUEL Verified Customer Verified Customer

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Excellent customer service. Friendly and go out of there way to please and answer any questions with no pressure. Friendly and go out of there way to please and answer any questions with no pressure. More

by runtylga Verified Customer Verified Customer

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I purchased a car from this dealership end of March 2023. It should be noted that between the car purchased & my writing of this review, the car while in my possession, has gained less than 5k miles; so it's It should be noted that between the car purchased & my writing of this review, the car while in my possession, has gained less than 5k miles; so it's been less than 1 full year & a very minimal amount of driving. In addition, I originate in Westchester so several dealerships to choose from between here & there, yet I chose one, a 3+ hr train ride from my house. December of 2023 my Certified PreOwned vehicle went into the shop to fix the fuel pump & rear differental. I contacted the selling dealership, & the gentlemen that I spoke with informed me that they couldn't assist me but I should contact Customer Service to request a goodwill credit, as the fuel pump wasn't covered under my CPO Warranty. That fix took roughly 3 weeks & cost a little over $2400. I received the car back at the end of December, still sensing that something was off by the way it started, but was assured it was 'normal' by the dealership. By the 2nd week of January, the car needed to go into the shop again because it would not start. I took it back to the dealership I got it fixed, thinking the issues were connected to what they just fixed, but as it turns out, the starter went bad. So the updated fixture was a starter replacement & 2 batteries, totaling $2500. It being January of 2024, the car has already entered the shop for 3 major issues (4 if you include that fact that both batteries needed to be replaced as well). Of course I, again, contact the dealership I purchased the car from to speak to someone about this, which included my sales person Catherine Mercado. She tells me what I already know, which is that the fixture is not covered under my CPO and that IF I were anyone were to help me at the dealership, it would be Anthony Capanelli (I should note that she claimed to not know his last name but his name and photo are posted on the website & he is the Manager of used car sales, which she said is the title of the person I would be looking to speak with). Since January 16th, I have called 9 times, I've been transferred to everyone except a used car manager. I've left several voice messages and at a point was told that I would get a call back from Micheal, a different manager. To date, I have not received not a call back from either of the people I was told would call me back. I even spoke to Paul, a manager in a different department, on two separate occasions; one in which he confirmed Anthony Capanelli would be the person to speak to and other asking him to ask Anthony to call me back. I've even sent Catherine Mercado a text message asking her to ask Anthony, again, to call me back, which received no reply. Oddly enough, when I purchased the car, they were having a promo that reduced the purchasing price for 'loyalty customers' (i.e, if you've purchased from them before) and this seems to be the service they would like people to be loyal to. To have to call on a consistent basis and not even recieve the courtesy of a call back is frustrating. This dealership does not stand behind the products that they sell at all. Even the service department sucks. You make an appointment for an oil change, arrive at your appointment time & you still wait for no less than 3 hours and there is no one to even offer a 'sorry for the wait'. I get that my current car situation is atypical but with the length of time, the miles driven, and the presented issues, I would've thought someone would've had decency to be courteous. All in all, I will 1000% never be back to this dealership and will advise all that I know to steer clear. More

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Security Dodge by far is top notch exemplifying great customer service across the board from service to sales and the parts department. I’ve purchased all 3 of my vehicles there since 2017 . Alise is the customer service across the board from service to sales and the parts department. I’ve purchased all 3 of my vehicles there since 2017 . Alise is the best and goes above and beyond to get you into the vehicle you desire makes you feel like family she is the best and stays with you throughout the whole process of whether your purchasing or leasing a vehicle I highly recommend Security Dodge and Alise for sales you won’t be disappointed 5 stars… More

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Every one was courteous and helpful. Greeted with smiles all around. Every one was really nice! Greeted with smiles all around. Every one was really nice! More

by mikepayawal Verified Customer Verified Customer

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