Anthony Jones | Page 2

Great communication There’s no lack of updates and explanations of what is being done to your car. The time estimate for work completion has always been correct. The wait There’s no lack of updates and explanations of what is being done to your car. The time estimate for work completion has always been correct. The waiting area is very nice. More

by DANSCHLATTERER67 Verified Customer Verified Customer

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Lack of customer service and follow-up I drove 4hrs from Alabama to purchase a Porsche Macan on 8/6/18 with a pre-approved amount from my bank. As a consumer, I did my part, but your sales I drove 4hrs from Alabama to purchase a Porsche Macan on 8/6/18 with a pre-approved amount from my bank. As a consumer, I did my part, but your sales and finance departments fell short. I presented the proper pre-approved paperwork and contact info, and signed all the necessary document to secure the purchase and for you all to receive the payment. My bank cleared the funds on 8/9/18, but after multiple follow-ups from me, I didn't get an answer from your sales and finance department until this week. I felt like your dealership customer service is lacking and verfiying the check clearance wasn't a priority. There were statements made to me such as "not sure about your type of pre-approval, do you want to finance with us" "we prefer a certified check" before I was allowed to test drive the Macan. Once it was reviewed by your finance rep, everything was in order from me and my bank. After I signed the documents and check, I was told "we will deposit check tonight"(8/6/18/) "we should hear something by Thursday or Friday". Once I left and verified the check clearance with my bank on 8/9/18 and shared info with sales and finance, I was told "we are waiting on your bank", 'we thought it was going to be a wire transfer". I got excuses instead of proactive action like checking verification and calling me back the same day with a response. I could have chosen anywhere to purchase my Macan but I came to your dealership hoping for a good experience and walking out with my new Macan. Instead, I was told "I'm doing you a favor." Actually, my purchase profits you all. On a positive note, your parts department assisted me in customizing my purchase. Anthony and John shared info and cost for mats with red stitching, customizing the wheel color and painting the calipers red. John went above and beyond in ordering mats and getting them the next day and sharing photos via email. He also sent me a detailed invoice on all the charges-labor and parts for wheels and calipers. Info allowed my to make an informed decision and go forward with customizing my Macan. I appreciate John's help. More

by bbrown Verified Customer Verified Customer

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best service fantastic service advisors check engine light came on and i headed to the dealer. a tech came out assessment was done and a date for drop off since it was a minor repair. very a check engine light came on and i headed to the dealer. a tech came out assessment was done and a date for drop off since it was a minor repair. very awesome dealer gave me a loaner in which i could still work out of and check engine light fixed within 24 hours! i give these guys more stars if i could. More

by timham007 Verified Customer Verified Customer

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Porsche Sport Exhaust I came in needing a new tire due to a nail. Issac in the service department and his team took such great care of me that I decided to come back to hav I came in needing a new tire due to a nail. Issac in the service department and his team took such great care of me that I decided to come back to have Porsche Sport Exhaust (PSE) installed. This install is expensive and complex but having built a trusting relationship I decided to take the plunge. Issac once again came through with flying colors helping to coordinate the install at a competitive price. I want to give Anthony Jones in parts a big thank you for helping to coordinate all the parts we needed for the install making the whole experience seamless. I know have the Porsche I always wanted with PSE and everything looks and works as if it was factory installed. Keep up the good work Porsche Perimeter. You can never go wrong with having great customer service. Will definitely buy the next one from these guys due to the service I received in the service department. More

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