Anthony Ketchum | Page 2

Just purchased my third vehicle from Ford, this dealership truly stands above all others. the sales people were all so great, especially Jani & Jacob. They were personable, accurate, fair. Jacob wa dealership truly stands above all others. the sales people were all so great, especially Jani & Jacob. They were personable, accurate, fair. Jacob was special because he was so cute in his flowered shirt on Friday, he smelt good also. these guys deserve a big KUDOS for not only their good looks but also their personality, good vibes, great customer service. Because of Jani & Jacob I am a Ford customer forever. These guys are keepers!!!!!! More

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The dealership screwed up ordering the car, it should have had navigation, which I requested when I ordered it. Unfortunately I took the car, believing it had Navigation since it has the touch screen. No have had navigation, which I requested when I ordered it. Unfortunately I took the car, believing it had Navigation since it has the touch screen. Now I am told, I didn’t order the car that way, navigation is not available on my Explorer (even though Szott Ford has them on their lot) I have lost my trust with Szott after many years of being a Loyal Customer If you order a car from them check and double check the paperwork yourself and when it comes in verify that the car has what YOU ordered More

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I’ve been doing Business with Szott Ford since 2005 and they have always came through with a fair deal. Always looking to keep me happy during the new vehicle process. RJ Magiera and Anthony Ketchum believ they have always came through with a fair deal. Always looking to keep me happy during the new vehicle process. RJ Magiera and Anthony Ketchum believe in customer service. Don’t hesitate going to Szott Ford you’ll be glad you did. More

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My salesman Jacob and Anthony (He is the best finance guy in town). They both did a wonderful job for me! I can’t thank them enough. in town). They both did a wonderful job for me! I can’t thank them enough. More

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I'd like to thank Jacob Warner and his manager for helping me get an electric lumbar installed in the drivers seat and for finding me a spare tire. I'm disabled and in Mi. it's not uncommon for us to helping me get an electric lumbar installed in the drivers seat and for finding me a spare tire. I'm disabled and in Mi. it's not uncommon for us to get minus 15-20 below zero. Without a spare I'm basically stranded if I get a blowout or something was to cut my sidewall. I can't walk over 1/3 mile as I have spinal stenosis. These folks moved mountains to help me out and I can't thank them enough. For anyone reading this don't assume that if you purchase the same make and model from one year to the next that you'll get the same options, as Ford cut the s__t out of mine. Thank you Jacob. More

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My wife and I have leased and purchased many vehicles through this dealership. The sales staff are excellent! I highly recommend them! through this dealership. The sales staff are excellent! I highly recommend them! More

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The staff at Szotts Ford was amazing. They had me driving away in my new Bronco Sport in record time. Thank you so much! I love it away in my new Bronco Sport in record time. Thank you so much! I love it More

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My experience at this dealership is always amazing. Everyone is is so nice and helpful. They take good care of me. My favorite Ford dealership Everyone is is so nice and helpful. They take good care of me. My favorite Ford dealership More

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Called the dealer on Friday and put a vehicle on hold. Called on Saturday to work out the financing. Apparently their system was not updated. Asked to hold the car till the following Monday. Got email con Called on Saturday to work out the financing. Apparently their system was not updated. Asked to hold the car till the following Monday. Got email confirmation that they would hold the car through Monday. Took half day off from work. Had the kids miss school. Drove to the dealership (1 hour) on Monday. On reaching there we were told the car had already been sold earlier that day. No other car available in the color we wanted. Made it seem like it was our fault that we didn't take delivery on Saturday. It ruined our day. Had to drive back home, another hour, empty handed. A huge disappointment and worse ethics. More

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Unfortunately this review doesn't even deserve 1 star..... Probably -5 stars.... I am aware that Szott Ford is a business.... But let me first begin my HORRIBLE experience with them. I first went to star..... Probably -5 stars.... I am aware that Szott Ford is a business.... But let me first begin my HORRIBLE experience with them. I first went to look at a car on a Saturday... Delila was our sales person. The car I told her about wasn't on the lot and she told me it was probably across the street... I told her while she went to find that car I could test drive the same car in a different color, which I did. I liked it so much I was really excited about the one I had my eyes on... As she was still looking for the car she asked someone where it could be. At the point she told me it was used as a courtesy vehicle for the weekend but will have it back on Monday. Fast forward to Monday evening.. The story changed to the OWNERS WIFE has the car and they are out of town all week but it is safe in their garage at home.... Already at the dealership second time driving here..... A couple weeks go by... and here we are today... I am still interest in the car and reach back out for a BETTER EXPERIENCE...... SO I WAS THINKING.... Emailed Delila regarding the car and it was still available. She even had her Sales manager Anthony reach out to me. He was very understanding of what happened the first time around... Or so I thought.... Let him know I could put down a deposit and my fiancé would be calling back..... I called him an hour later letting him know he would be calling shortly leaving a voicemail.. At this point we both left voicemails with Anthony. Knowing how busy things can get we decided to head up to the dealership after I got off of work....About an hour drive for myself to Szott. We get to the dealership and again are greeted by Delila excited to finally SEEE and PURCHASE this car... We sit down at her desk and told her I would like to drive it first... She went to grab the keys and was gone a little while.. She then comes back to her desk with a comment.... Funny Story..... the couple behind you are actually purchasing the vehicle you want.... Not sure how this is a funny story Delila because again I have now drove out here 3 separate times AND WAS BUYING THE CAR.... Wasting my time..... I would not recommend this dealership to anyone.... They clearly don't care about the buyer...... And are only seeing dollar signs and sales... More

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