"Happy experience "
My visit was so great. Anthony was my service rep. I gave him 3 things that needed to be done. He gave me the coupon price for the oil change and tire rotation. He escorted me to the waiting area, showed me where the restrooms were located, and bottled water. He came back to me with a few more things that needed to be done. I was surprised how fast the work was done. When my car was ready to go, he came back to me, showed me where my car was parked and escorted me to the payment desk. He even had my car washed! A very good experience.
"great customer service "
i always receive great service as well as customer service . they gave me a list of all the services that were needed and were very supportive about my plant to get the things done slowly every time i came i. for a oil change we worked in the list and what was the next most important thing and safety concern .
"Synthetic Oil Change"
Oil Changed while I munched on couple blueberry muffins and read the news in comfortable, warm and clean waiting lounge. It was so nice, if I had any money, I would have bought another card just for the service visits.
Great explanation of what items were check and completed. Also discussed a wheel alignment that I needed and a coupon to reduce costs. I agreed to the additional service. When completed, I was told about any future needs.
"Best experience yet"
- Len 77
This was my first trip to the service dept. with my new Toyota. Anthony was great answered all my questions and was very professional. Can't say enough about the staff. The facility is first class in all my years of driving I can say Schaumburg Toyota can't be beat.
"Always treated well"
One of the things I appreciate is that I never feel that I'm imposing on anyone in the Service Department, even when they are swamped. They always take the time to listen, and to explain what has to be done.
I wasn't feeling good when I brought my Rav4 in. Anthony along with my sale person Jerry took very good care of me. They made sure that I was receiving the correct maintenance and advised of future service. Although Anthony had mentioned cleaning the car, Jerry validated with me that this service had been offered. I felt better when I left.
Everything was great, fast and friendly people in service department, large waiting room, free bottle water and snacks were appreciated. Open late night is very helpful.
My experience with the staff when I bring my car in for maintenance is A1!!! Anthony is especially accommodating and always is very honest with what needs to be done with my car. He is a huge asset to your staffing.
"Excellent Customer Service!!"
Brought my Toyota Avalon in for routine maintenance and worked with your service advisor, Anthony Mejias. He was courteous, professional, and knowledgeable, and answered all my questions. I have been taking my car for service to this dealership for a long time and Anthony now is my go to guy. I was very pleased with the service and the fair pricing offered and took advantage of the various service specials. Thank you again for the excellent customer experience!!
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