Anthony Mingus

I bought my 2023 Hyundai Sante Fe in June of this year. Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, t Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, they let me borrow another car until it got it back. Within a week of having it back, I experienced the issue again and made an appointment to go with the technician on a drive to do it in front of them. Tim (the technician) was AMAZING!! He stayed with me for almost 30-40 minutes driving around to help recreate the issue. He reassured me that he believed me and was willing to keep going until it happened for us both. We finally went back to the dealership service and it happened right in front of their garage doors! He immediately got out his equipment and looked for the problem. Unfortunately nothing showed up on his iPad, but he was not undetermined! He saw the issue in front of him and soldiered on! His manager (Christian Diaz) and him put their heads together and found a software patch that went under the radar and tried that. Fortunately, it was the fix! My car has driven beautifully since then! The Hyundai Lithia team has been wonderful since I first purchased this car a month ago. The sales person, Owen Luke, didn't put any pressure on us and talked to me (and not my husband) because he knew I was the one who was getting this car. He made sure that when I came back with the issues that I would be taken care of and it would be fixed, no matter how long it took. The sales manager, Anthony Mingus, made sure when we were still trying to figure out what was wrong with the car that I had another car to drive for those two weeks. Finally, the service staff: Brandon Rose, Christian Diaz, and Tim (name not listed on their website, but the technician) were incredible. They listened, and although we were looking for a needle in a haystack, believed me throughout the whole process. I teach middle school students about business and customer service at a local school and these gentlemen showed what customer service should be about. They gave me the benefit of the doubt and they stuck with me until we were able to find the issue. Thank you Lithia Hyundai. You are truly my forever dealership! More

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We were greeted as we walked around the lot by Travis and he gave us time to consider our options without being pushy. Tony was able to match a price we found at a different dealer which made the buying proc he gave us time to consider our options without being pushy. Tony was able to match a price we found at a different dealer which made the buying process incredibly smooth. More

by CRYSTAL10H Verified Customer Verified Customer

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The best dealership very helpful and caring and understands needs will definitely be back thank you all for everything you guys did to help me get into this vehicle ! :) understands needs will definitely be back thank you all for everything you guys did to help me get into this vehicle ! :) More

by JNLS092302 Verified Customer Verified Customer

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I worked with Sean and he was fantastic! No pressure and answered all my questions. As someone working to rebuild their credit (it’s suuuuper low), I was nervous about applying for a new veh No pressure and answered all my questions. As someone working to rebuild their credit (it’s suuuuper low), I was nervous about applying for a new vehicle but he advised their in house servicing has been able to help people with all kinds of low credit. I was absolutely ecstatic to find out I was approved! It was also a very quick process. I went in around 7pm and was approved by 8/830pm! The finance guy (I’m so sorry I forgot his name) was also wonderful! Overall an amazing experience with y’all!!! More

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Everyone was very helpful. Ryan did a great job in getting me the best deal he could. I am thankful for my new car. Ryan did a great job in getting me the best deal he could. I am thankful for my new car. More

by T_PHELPS07 Verified Customer Verified Customer

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Your staff are so amazing, very helpful and accommodating, answered all my questions. Very knowledgeable about the units accommodating, answered all my questions. Very knowledgeable about the units More

by DENNISRN1990 Verified Customer Verified Customer

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All of the staff at Hyundai were friendly and helpful. I would buy from them again! I would buy from them again! More

by HEYCHEYO Verified Customer Verified Customer

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Working with Hyundai of Anchorage was easy, convenient, and a great experience! Thank you Hyundai! and a great experience! Thank you Hyundai! More

by ERINGRACE907 Verified Customer Verified Customer

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Took a bit longer than expected at the dealer but overall a good experience. Good people a good experience. Good people More

by BCASTLEB1 Verified Customer Verified Customer

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Good services, fast transaction and employee are helpful I'm very satisfied how they explain and policies and regulations about contract. I'm very satisfied how they explain and policies and regulations about contract. More

by DAN_ALMEROL Verified Customer Verified Customer

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