Dana Clendenen

I made an appt for service on my 2008 Hyundai Tuscon, oil change, tire change, drivers window motor replacement, and rear wiper motor change. I called ahead to make sure they had the parts to do this and I change, tire change, drivers window motor replacement, and rear wiper motor change. I called ahead to make sure they had the parts to do this and I wouldn't have to come back later. They assured me that they did. I dropped the car off for service at 7 in the morning and they called an uber for me to go to work. I never heard back about the repair and started calling to see if it was done at 1:30pm. I called and could only get the phone calling center, no one in service was answering nor responding to messages. After an hour and a half of waiting I tried again, couldn't get anyone. I called the parts guy, got him, and begged him to take a message over. I kept calling and the call center people sent three escalations. I tried messaging on the website. When it was time for me to leave work I couldn't get a hold of anyone to get them to send an uber to bring me back. So, I got my own uber. I learned they had written my phone number down wrong and so I never got a call or any messages. They did the oil change but couldn't do the tires because they were too worn. They couldn't do the window or the wiper because the parts were discontinued and they did not have them. I tried to call the Manager Brent to tell him about my experience but as of so far, he does not return phone calls. This happened 4/24/26 and it is now 4/29/26. This would all have been great to know when I first made the appointment or when I called to see if the parts were there. The email they had for me was correct, I wish they had tried to contact me in any way or that they had returned my calls or answered the phone. Very unsatisfying experience. More

by YOHANNAH Verified Customer Verified Customer

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Brandon and Christian is one of the best ,friendly,Compassionate, Kind , very Respectful customer service representatives in Hundai lithia Anchorage, they contributed a very Inspiring atmosp ,friendly,Compassionate, Kind , very Respectful customer service representatives in Hundai lithia Anchorage, they contributed a very Inspiring atmosphere and customer wants to come back with Amazing experienced!! Thank you and more power to all of you in Hundai lithia of Anchorage Alaska. More

by devillenaferdie Verified Customer Verified Customer

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Hello Christian Diaz, Thank you to God for his blessings upon us every day of our lives. I will start of apologizing to you and your associates for causing any problems about my oil change. I will say th upon us every day of our lives. I will start of apologizing to you and your associates for causing any problems about my oil change. I will say this thank you again for an awesome work you and your associates has done for me. I appreciate and thank you very much. More

by robertallenc24 Verified Customer Verified Customer

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I was very pleased with service, fast and thorough and great customer service. Pleasantly surprised how warranty work was approved quickly and hassle free. great customer service. Pleasantly surprised how warranty work was approved quickly and hassle free. More

by gmcint Verified Customer Verified Customer

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It was very nice courtesy people working there made me feel good about a car feel good about a car More

by CM12271962 Verified Customer Verified Customer

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Customer service in service center is fabulous. Greatly appreciate the text updates. Sales service has a great as well. Greatly appreciate the text updates. Sales service has a great as well. More

by SNOWBOUNDSKIER Verified Customer Verified Customer

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Appointments are available when you need it. They finished my car within a day. Thank you They finished my car within a day. Thank you More

by hailey Verified Customer Verified Customer

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Great customer service! Really appreciate the hard work and dedication to servicing my pickup truck! Really appreciate the hard work and dedication to servicing my pickup truck! More

by Huds80 Verified Customer Verified Customer

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Purchased snow tires and a block heater for my 2025 Tucson. The service team is always very pleasant and helpful Tucson. The service team is always very pleasant and helpful More

by BARRIELYNN Verified Customer Verified Customer

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Better than prior experiences - Dana was a big help but phone system is still awful. phone system is still awful. More

by PETRA.ILLIG Verified Customer Verified Customer

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