Anthony Parton | Page 22

Got the Runaround I have mixed feelings about Paramount Kia of Asheville. It all started when I applied for credit at the Kia website. They turned me down so imagine my I have mixed feelings about Paramount Kia of Asheville. It all started when I applied for credit at the Kia website. They turned me down so imagine my surprise when Paramount Kia called the next day. I was instructed to fill out another credit report at their website. I did just that and a few hours later I got a phone call from Anthony Parton. He said I had been preapproved by Kia Credit, and all I need to do was come in and talk to him. I made an appointment to see him the very same day. I took my father with me because he knows more about how to handle car dealers. As we set for an hour or so it became clear I was not going to qualify for a new car based on my low income. But Anthony reassured me I still could get a car financed for around $10,000 to $11,000. They had one in that price range I was interested it. It was a Toyota Yaris, but unfortunately it was located at their other location on Tunnel Rd. He said he could have it delivered the next day if I wanted to make an appointment. I told him I would have to think about it and would let him know. Several days later I made up my mind and decided to purchase the Yaris. I called Anthony and discussed about bringing it over to his location so I could test drive it. He said he would give me a call and let me know. After waiting several hours I gave up and decided to call him. When I spoke with him I was sad to learn the car had just been sold. I decided to ask him about another Toyota they had listed for sale. He told me it was out of my price range and I would need a cosigner. After getting off the phone with Anthony I called my father and asked if he would sign for me, and he reluctantly agreed. So I made another appointment with Anthony at 5pm that night. I test drove the car and loved it. I however failed to make sure everything was in good working order. When they said it was a Gold Star and went through a lengthy inspection I didn't think I had to. I was happy to have bought my Toyota Corolla that night. But Anthony had better news. He knew someone who 100% wanted to buy my 18 year old clunker. He said he would let me know the next day. Once again I made several phone calls to Anthony, and only got a runaround with him. If the person he knew changed her mind and didn't want to buy my old car I wondered why he just wouldn't tell me. Later that night I decided to save the pictures of my car that Paramount had on their website. I was sad to learn they had already been removed from their website, but oddly enough the Toyota Yaris that I was told had already been sold was still listed. It's been over a month now since I bought my Corolla and the Yaris is still listed on their website. Anthony once again lied to me. After all of this I thought that would be the last I would have to deal with Paramount Kia of Asheville. But three weeks after to my dismay I discovered a power door lock did not work. Yes it was foolish of me not to have checked during the test drive, but as I said earlier they did use words like Gold Star and the car had went through a lengthy inspection, so I thought the car was in good working order. So that very day I called Anthony and asked if Paramount Kia would fix it. It was late Saturday when I called so he instructed me to call back Monday morning so he could speak to his supervisor. I did just that and once again I got the runaround from Anthony so I called back and asked to speak to the manager. I spoke briefly with Tom Ellis and he said to bring my car in to be looked at, and he said he would get Anthony to call me. Anthony called me and we set up a time to bring my car in. They looked at my door lock and said I needed to take it to a Toyota dealership, and they would likely fix it for free because the warranty had only expired a few months earlier. I thought that sounded odd. I didn't know you could get your car serviced for free after the warranty expired. Thankfully the closest Toyota dealer was just a short distance away. After getting to the Toyota dealership I was instructed I would have to get the repair approved by Toyota, and was given a 1-800 number to call. So I called and asked if they would be so kind to fix it, and they gave me a flat out NO. So I drove back to Paramount Kia and spoke once again with Anthony. He seemed surprised Toyota wouldn't fix it, but there was no need to worry he knew a local mechanic that would fix it for me, and Paramount Kia would pay to have it fixed. Once again he said he would call me and let me know. And of course he never did. I had to call him and he told me he couldn't get in touch with the local mechanic he mentioned, but as soon as he did he would let me know. So I decided to call the mechanic and was surprised they answered on the second ring. I asked him if Paramount Kia had called them and he said no. Once again I had been given the runaround by Anthony. So I called and spoke to his manager Tom Ellis once again and asked why they couldn't get their service department to fix it. He said they could and once again instructed me to bring it in. The reason I have mixed feelings about Paramount Kia is the runaround and lies I was told. But they did fix my power door lock for free after a long hassle. All in all I recommend Paramount Kia of Asheville, but if you expect them to be out front and honest you might be disappointed. More

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upgraded to a new car I took my 2014 Kia Optima in for a regular oil change and while waiting I visited with Anthony Parton whom I have known and purchased several vehicles I took my 2014 Kia Optima in for a regular oil change and while waiting I visited with Anthony Parton whom I have known and purchased several vehicles from over the past 15+ years. Anthony had a prior commitment so I was introduced to John Miller, a certified consultant. I was treated with respect and kindness by a perfect gentleman. I had all my questions answered completely. John knew I was concerned as to what the bottom line was going to be on a new car purchase so he advised me very well, When I was turned over to Jordan Ogle to discuss more about the financial side of it, he too was kind, patient, respectful and very helpful. I left Paramount Kia very pleased with my new car purchase. The best part was having my former car payment increased by only $80 more per month...I am now driving a NEW 2017 Kia Optima!!! Wow !! I highly recommend Paramount Kia in Asheville when looking to purchase a new car!! Everyone there is fantastic. More

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Very good service Anthony was phenomenal!! He worked hard to get me in the car I wanted for the payments that met my budget. I will for sure be back to see him when I n Anthony was phenomenal!! He worked hard to get me in the car I wanted for the payments that met my budget. I will for sure be back to see him when I need my next car. More

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Extensive car knowledge I visited the dealership on several occasions, and each time Anthony recalled our previous conversations, which was personal and efficient. He was ve I visited the dealership on several occasions, and each time Anthony recalled our previous conversations, which was personal and efficient. He was very helpful in comparing and contrasting the features of many different vehicles. This resulted in my getting the vehicle that suited my needs best. Easy, comfortable, friendly, alert, present, knowledgeable. Thank you, Anthony. More

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no help. help My first trip to the dealer was a flop. Andrew provided fairly good customer service, but the wait took WAY too long and we left without a lease payme My first trip to the dealer was a flop. Andrew provided fairly good customer service, but the wait took WAY too long and we left without a lease payment that I could agree to. 3 weeks later Anthony Parton contacted me via email and we made great headway. He was able to get a deal that I could afford and worked nonstop to communicate with me about my needs and the business office with what would be affordable for them as well. Jody kindly greeted us when Anthony was busy and treated us warmly. More

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great service this was my first new vehicle and the best customer service! everyone was very nice and made sure to help me get the car that I wanted and at the righ this was my first new vehicle and the best customer service! everyone was very nice and made sure to help me get the car that I wanted and at the right budget I would recommend this dealership to everyone. More

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Great Experience I bought a new KIA Soul at Paramount Kia of Asheville on Saturday, 10/29/2016. Tammy Jones and Anthony Parton were the sales people that helped me. Th I bought a new KIA Soul at Paramount Kia of Asheville on Saturday, 10/29/2016. Tammy Jones and Anthony Parton were the sales people that helped me. They were great - friendly, helpful, but not pushy, nor did they pressure me any. This was the best experience I have ever had at a car dealership. The finance guy , Jordon Ogle was also kind and helpful and explained things well. I would definitely recommend these sales people and this dealership. I love my new KIA soul!!! Pam More

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Amazing service I have been a kia owner since 2012! I traded in my 2012 Kia Forte in for a 2016 Kia Soul and love it! The sales staff is wonderful and Craig helped me I have been a kia owner since 2012! I traded in my 2012 Kia Forte in for a 2016 Kia Soul and love it! The sales staff is wonderful and Craig helped me find the best fit for me and deal!!! Highly recommend them!!! More

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Great Experience!! Anthony was great! He showed great understanding for our 1000's of questions and made the process easy. Doesn't matter who you are, or where you come Anthony was great! He showed great understanding for our 1000's of questions and made the process easy. Doesn't matter who you are, or where you come from his welcoming spirit makes you feel as if you are at home. Thanks for the best experience! More

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Pleasant experience! I love my new Kia Forte and want to thank Anthony Parton my salesperson, Tony Alfano – finance, Josh and Paramount KIA of Asheville for the best car I love my new Kia Forte and want to thank Anthony Parton my salesperson, Tony Alfano – finance, Josh and Paramount KIA of Asheville for the best car purchase experience. Anthony was direct, respectful and down to earth. If you are looking for great customer service and a pleasant buying experience then I recommend KIA of Asheville. More

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