Anthony Persaud | Page 24

I went to Freeport bmw for wheel alignment , ,they tried 3 times but car was still dragging to the left they didn’t understand why so they re calibrated steering but no difference rallye corrected it first 3 times but car was still dragging to the left they didn’t understand why so they re calibrated steering but no difference rallye corrected it first time no problem in I was in and out ,thanks!!!!! More

by JOHNCHRISTO18 Verified Customer Verified Customer

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Excellent service from start to finish. Loaner car was great. Good communication and the repair was handled in a timely manner. I would recommend them. great. Good communication and the repair was handled in a timely manner. I would recommend them. More

by RVOLPE Verified Customer Verified Customer

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Anthony in service was amazing. The car needed to be at the store for longer than expected and he kept me in the loop the entire time, even took care of getting me into a rental vehicle. Now my car is run the store for longer than expected and he kept me in the loop the entire time, even took care of getting me into a rental vehicle. Now my car is running great! More

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Someone close to our family recommended this dealer. We were excited because it was our first time there, our expectations were high and of course, we trusted our friends. I went there around 10:40 am and were excited because it was our first time there, our expectations were high and of course, we trusted our friends. I went there around 10:40 am and while my Service appointment was for 11 am I thought it’ll be nice to show up 10-15mim earlier. Honestly the red carpet, the Reps with those fancy suits lined up greeting and cheering, I felt like Brad Pitt for a moment. I told them that the vehicle needs its first maintenance, got the loaner and left. They said it’ll take few hours because they were very busy servicing others. Around 6:20 pm I got a text saying that the car is ready. I was at work and told them I’ll pick up the car the next day in the morning. I went their picked up the vehicle and went home. The moment I took the car I saw a message "oil" and "coolant" service required. I thought it must be some kind of error. On top of that I shared with one of their Reps, Anthony, that upon (hot/cold) start the vehicle makes a pop up sound coming out from front and rear, and that strange engine noise, but it looks like they ignored that too. I went to the local mechanic, opened the hood and the guy told me the oil was never replaced, same thing for the coolant. I got upset because the vehicle was serviced for more than 6hrs and in the end still nothing was done. After a short conversation with my guy, I realized that Rallye simply tricked me. I promised myself never again with those sharks. Such a waste of time and nerves. Those people don’t care much about Customer Satisfaction scores, quality of service and brand loyalty, but simply rob their own customers. Total sham. Be alerted and skip this dishonest place. More

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Great communication and service by the service manager, easy drop off and pickup of car as well as the loaner. I was impressed by the Covid safe environment too. Thanks easy drop off and pickup of car as well as the loaner. I was impressed by the Covid safe environment too. Thanks More

by Rodrick16 Verified Customer Verified Customer

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The service experience was smooth and easy. I was given loaner and my tire was replaced in a few hours time. Everyone involved was polite and efficient . loaner and my tire was replaced in a few hours time. Everyone involved was polite and efficient . More

by SSHABER3 Verified Customer Verified Customer

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Fast turn around for a small issue I had with my car. People were able to get me a loaner car even when I thought I would not need one. People were able to get me a loaner car even when I thought I would not need one. More

by bill5010 Verified Customer Verified Customer

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The service department is operated professionally and efficiently. The advisors are courteous, knowledgeable and attentive. It was a pleasure to work with Anthony, who was especially accommodating of m efficiently. The advisors are courteous, knowledgeable and attentive. It was a pleasure to work with Anthony, who was especially accommodating of my scheduling needs. More

by lenkapsalis Verified Customer Verified Customer

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Good take care of clients and after service was great ! Specially salesman Robert chae he was so detailed and so kind works hard ~ recommend to family members definitely Specially salesman Robert chae he was so detailed and so kind works hard ~ recommend to family members definitely More

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