Anthony Proano | Page 11

I brought my truck in because my check engine light was indicating knock sensor failure. Micha quoted me $2,500 to replace it. I was extremely skeptical of this quote and checked online and saw estimates f indicating knock sensor failure. Micha quoted me $2,500 to replace it. I was extremely skeptical of this quote and checked online and saw estimates for this repair much less. I came and picked up the truck and expressed my concern to the service rep on duty. He seemed to detect that something might be wrong but, wanted to speak to Micha in the morning. He told that they would call me. No one called. I checked with another Ford dealer and was quoted $1,300 for the same repair! When I picked up the truck the check engine light was off and has not come back on making me skeptical that I even needed the repair. He also, included in the quote to replace my air filter and cabin filter for $150! The parts cost approximately $60 bucks and take 5 minutes to install total. I bought my truck from you guys and it only has 58k on it and the knock sensor is supposed to last the life of the vehicle. I am very disappointed with my service. More

by fosterfeldt Verified Customer Verified Customer

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As a brand new customer at Lake Ford, I was pleasantly impressed with all your employees and state of the art facility. I plan to return for future repairs to my 2011 Ford Escape. Thank you again for all impressed with all your employees and state of the art facility. I plan to return for future repairs to my 2011 Ford Escape. Thank you again for all your help. Jeff Holland. More

by 2011FordEscape Verified Customer Verified Customer

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