Anthony Proano
Anthony Proano at Lake Ford

Anthony Proano | Page 11

Servcice Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.4
105 Reviews
4.4

105 Reviews

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105 Reviews of Anthony Proano

December 14, 2024

Dealership Rating
Employee Rating

Very convenient, Fast Service, Knows The Task At Hand, Top Notch Service &.Management , I highly recommend this location if you want your Ford worked on’ it’s worth the price More

by REALCHEFX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Hernandez, Thanks Guys

December 05, 2024

Dealership Rating
Employee Rating

I was told that the tire change would take 1 1/2 hours. It took 6 1/2 hours. Rediculous waste of time More

by revinkevin24x7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Bramel, Micah Edwards

Dec 19, 2024

Lake Ford responded

We sincerely apologize for the delay in servicing your vehicle. We understand how frustrating it can be to wait much longer than expected, and this is not the level of service we aim to provide. Sometimes unforeseen circumstances, such as unexpected complications or high service volume, can extend repair times, but we should have communicated better to keep you informed throughout the process. Thank you for bringing this to our attention, we are committed to improving.

November 22, 2024

Dealership Rating
Employee Rating

The service person was fine but the price for parts and extra add ons is way too high. The final payment was over $100 what the estimate was because of taxes and add-ons they they supposedly charge everyo More

by Dschweitzer1956
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 05, 2024

Lake Ford responded

Thank you for sharing your feedback with us. We’re glad to hear that you were satisfied with the service you received, but we sincerely apologize for any concerns regarding the pricing of parts and add-ons. We understand how unexpected charges can be frustrating, and we strive to provide transparent estimates upfront. The taxes and additional charges you mentioned are standard for all customers, but we regret if they were not clearly communicated during your initial estimate. We always aim to ensure that our pricing is fair and consistent. We value your business and hope to have the opportunity to better meet your expectations in the future.

November 21, 2024

Dealership Rating
Employee Rating

I brought my truck in because my check engine light was indicating knock sensor failure. Micha quoted me $2,500 to replace it. I was extremely skeptical of this quote and checked online and saw estimates f More

by fosterfeldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Micah Edwards

Dec 05, 2024

Lake Ford responded

Thank you for sharing your feedback. We sincerely apologize for the frustration and skepticism you felt during your recent visit. Your trust is extremely important to us, and we regret that we fell short of meeting your expectations. Regarding the repair quote, we aim to provide transparent pricing based on manufacturer-recommended procedures and parts. However, we understand your concerns and are glad you were able to compare quotes to make the best decision for your vehicle. As for the air filter and cabin filter replacement, we use genuine OEM parts and include labor in the pricing, but we acknowledge your feedback and will evaluate how we communicate these costs in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in the future.

November 16, 2024

Dealership Rating
Employee Rating

As a brand new customer at Lake Ford, I was pleasantly impressed with all your employees and state of the art facility. I plan to return for future repairs to my 2011 Ford Escape. Thank you again for all More

by 2011FordEscape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure if my mechanic’s Name however, he will need to be included on my survey with my overall satisfaction with such a seasoned and knowledgeable individual. Please let him know as I plan to request him to make further repairs on my 2011 Ford Escape. !

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