Anthony Proano | Page 10

Lake Ford responded

Thank you for sharing your feedback, and we’re sorry to hear about your frustration. We understand how disappointing it can be when pricing doesn’t align with expectations. We would like to clarify that the quoted price was for the battery replacement itself, but there may have been additional charges related to the service, such as labor or other factors, which we should have communicated more clearly to you. If you feel there was an error or overcharge, we definitely want to address and correct that for you. Did you have a chance to reach out to us directly to review the charges? We’d be happy to investigate the details and make sure everything was handled properly. Our goal is always to ensure our customers are satisfied, and we appreciate the opportunity to resolve any issues. We hope you’ll give us the chance to make things right. Thank you again for bringing this to our attention.

Lake Ford responded

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment you’ve felt. We take customer concerns seriously, and it's disheartening to hear that our behavior and the communication left you feeling disrespected. This is certainly not the level of professionalism we aim for, and we will be addressing your feedback with our team to ensure that future interactions are handled more effectively and with greater care. It’s clear you’ve been a loyal Ford customer for many years, and we deeply value that loyalty. We hope we can turn your experience around and restore your confidence in both our dealership and the Ford brand. Thank you again for bringing this to our attention, and please don’t hesitate to reach out if you’d like to discuss this further.

Lake Ford responded

Thank you for your feedback, and we truly apologize for any frustration you've experienced. We want to clarify that the fee you were charged is applied by our credit card processor, not by us directly. However, there is no fee applied when using a payment method other than a credit card. As for the delay in getting your car repaired, we understand how inconvenient that can be. Occasionally, we are at the mercy of parts being back-ordered or in-transit, and this can sometimes extend the timeline for completion. We are reviewing our processes to minimize such delays and provide a faster turnaround in the future. We appreciate your understanding and will continue to improve to serve you better.

Lake Ford responded

We sincerely apologize for the delay in servicing your vehicle. We understand how frustrating it can be to wait much longer than expected, and this is not the level of service we aim to provide. Sometimes unforeseen circumstances, such as unexpected complications or high service volume, can extend repair times, but we should have communicated better to keep you informed throughout the process. Thank you for bringing this to our attention, we are committed to improving.

Lake Ford responded

Thank you for sharing your feedback with us. We’re glad to hear that you were satisfied with the service you received, but we sincerely apologize for any concerns regarding the pricing of parts and add-ons. We understand how unexpected charges can be frustrating, and we strive to provide transparent estimates upfront. The taxes and additional charges you mentioned are standard for all customers, but we regret if they were not clearly communicated during your initial estimate. We always aim to ensure that our pricing is fair and consistent. We value your business and hope to have the opportunity to better meet your expectations in the future.