Anthony Tooson | Page 28

Myself and my family have bought approximately 10 new or used vehicles from your dealership. We always felt that the service department was one of the strong suits of Dickson city Hyundai. Unfortunately rec used vehicles from your dealership. We always felt that the service department was one of the strong suits of Dickson city Hyundai. Unfortunately recently the service department has taken a severe downward trend. The wait times to get a service appointment are completely unmanageable and ridiculous. On my last visit I did not get a copy of my multi point inspection report so that I could verify everything was done and actually see the condition of my brakes and tires I had to call back to get that report texted to me. I want to complement launie for getting it to me! More

by KEVINPITTACKSR Verified Customer Verified Customer

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Jordan was a great salesman as soon as I saw the Tuscon i knew that was the car for me. Had a good night making a deal! knew that was the car for me. Had a good night making a deal! More

by Chief3301 Verified Customer Verified Customer

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I am a returning customer and have always had top rate service! Brandt was very professional and was able to get me the SUV that I was looking for service! Brandt was very professional and was able to get me the SUV that I was looking for More

by Jenn Verified Customer Verified Customer

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From Brant in sales to Anthony in finance, I can't say enough good things about my experience. Love my new ride as well!!!!!! I will send everyone I know there! enough good things about my experience. Love my new ride as well!!!!!! I will send everyone I know there! More

by fanilow Verified Customer Verified Customer

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Very friendly, and have the patience to help and understand all of your wants and needs! Jon, the sales manager and Anthony all were so great to deal with! understand all of your wants and needs! Jon, the sales manager and Anthony all were so great to deal with! More

by AHull139 Verified Customer Verified Customer

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Service department yes as for sales I bought my last car from there I have never been treated so poorly in my life offered me 4000 less then what I was offered at other dealer advertise 4000 over book price from there I have never been treated so poorly in my life offered me 4000 less then what I was offered at other dealer advertise 4000 over book price got offered 4000 less More

by Travis Verified Customer Verified Customer

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Mike in sales is an awesome guy.he went over and beyond to get me the car I always wanted. I will definitely go back to him if I need another car.thank you Mike. to get me the car I always wanted. I will definitely go back to him if I need another car.thank you Mike. More

by Anng02795 Verified Customer Verified Customer

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The salesman Jordan was very helpful and did all that he could to get me in the Kona I wanted. 👍🏻 This is the second vehicle I’ve purchased from here and I WILL return. could to get me in the Kona I wanted. 👍🏻 This is the second vehicle I’ve purchased from here and I WILL return. More

by Lycan919 Verified Customer Verified Customer

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I thought you guys were great. My car is fantastic and everyone loves it. It not only runs great but the screen and everything in it is amazing everyone loves it. It not only runs great but the screen and everything in it is amazing More

by alishagriffin559 Verified Customer Verified Customer

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Such a poor experience! Salesmen were hard to get in touch with, unresponsive, unprofessional - specifically Brant but also the entire dealership as a whole. I wanted to buy out my lease versus get pric touch with, unresponsive, unprofessional - specifically Brant but also the entire dealership as a whole. I wanted to buy out my lease versus get pricing on a new vehicle and no one would give me any quotes for weeks. I finally got told they would not offer the lease term I wanted at all (after previously being told they would accommodate it) and got an estimate of what my monthly payment would be to buy out my lease THREE DAYS after my lease matured. Ended up needing to drive 2 hours to the dealership to force them to give me solid numbers in person and had to work with a different sales associate than Brant who quoted me at an extra $150 per month than what Brant had told me over the phone and said he had no idea why Brant would have lied and gave me a fake price but the numbers would never have been as low as I was informed by Brant. The new sales associate added on an extra $1k in down payment charge that I was never told about, and also refused to give me an itemized list of what the residual cost I owed to buy out my vehicle was with breakdown of what was residual value, taxes, fees. Made my boyfriend and I sit for 45 minutes waiting for “papers to be printed” after we had already reached a deal. At this point I was so frustrated and exhausted by the whole experience I just wanted to pay the money and leave. Ended up getting home and finding my initial lease contract and found out they charged me about $2500 OVER what the residual value of the car is (which is why they would not provide an itemized list). Overall, terrible customer service. Go here if you would like to be frustrated, drug along, lied to, and overcharged. I am a physician, so I know I cannot hold a used car salesman to the level of professionalism that I adhere to - but this place was a joke. Do better. More

by scb Verified Customer Verified Customer

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