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Antonio Holmes
Antonio Holmes | Page 10
Service Advisor
Norm Reeves Toyota Dallas
9525 E R L Thornton Fwy
Dallas, TX 75228
147 Reviews
147 Reviews
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147 Reviews of Antonio Holmes
July 11, 2025
This was the worst service experience I have had in over 20 years. The service agent insisted on us doing over $1000 of unneeded work at check in and only dropped the items when we said we would be going so 20 years. The service agent insisted on us doing over $1000 of unneeded work at check in and only dropped the items when we said we would be going somewhere else. The marked the car as being picked up at the end of the day even though we said we were waiting so it took over 3 hours for what we were told would be 1.5 hours. Service advisor was not courteous at anytime of the visit. We will not be returning to this dealership for any future service appointments or car purchases. More
by Josh
Verified Customer
June 29, 2025
I was at the dealer for 5 hours for a routine 50k maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of m maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of me, and was told of the recommended actions at 12pm, I declined the battery replacement via the text and verbally instructed Connor and was told he would be pull my car around shortly. TWO more hours passed before I had to go and enquire about the status of my vehicle. Connor was nowhere to be found so I had to ask ANOTHER agent to assist me. If it weren't for Antonio who stepped in to help, who knows, I might still be at the dealership. I will never come back due to the terrible service. Definitely would not recommend coming here. Cowboy Toyota's service was much better and it's sad to see how it's changed. More
by Disappointed customer
Other Employees Tagged: Carlos Lopez, Conner McMahan, Don't know his name but short guy who greeted me upon arrival was very polite, communicated instructions and was super helpful!
June 21, 2025
Unsatisfactory service. Had an oil change appointment at 12:pm. Was there at exactly 12. Was told by the advisor that it will take 1:30-2 hrs and he wrote 1:30 on the form. Had an oil change appointment at 12:pm. Was there at exactly 12. Was told by the advisor that it will take 1:30-2 hrs and he wrote 1:30 on the form. Patiently waited at the lounge. Around 2 pm, went to see the advisor for any update. Was told that it will take more minutes. Had to wait for additional 1 hr until the car was ready. Service took more than 3 hrs for a simple oil change and tire rotation. Got no updates from the advisor for the 3-hr period. Never experienced with any dealership waiting 3 hrs for oil change. Left the dealership starving, disappointed. Wasted so much time and ruined my schedule that day. More
by bing b
June 21, 2025
Dealership is very welcoming and helpful. I life how I was helped out efficiently and getting updated information. I life how I was helped out efficiently and getting updated information. More
by Dulce Camarillo
Other Employees Tagged: Alex Marin, Sergio Leyva
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