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Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes | Page 9

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
147 Reviews
4.6

147 Reviews

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147 Reviews of Antonio Holmes

August 01, 2025

Dealership Rating
Employee Rating

Antonio is an asset! He is personable, professional, and efficient! He communicates well and gets the job done in a timely manner. More

by Mary Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 31, 2025

Dealership Rating
Employee Rating

Great work, and very thankful for how I'm treated and respected great dealership and great people 👍 will always choose Norm Reeves dealership More

by Edwardrivers889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Harveen Toor , Justin Auchter, Carlos Lopez, Walter Parker

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Jul 31, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 31, 2025

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Employee Rating

They are very quick, very respectful, they do the job on time , and smiling all the time More

by latifabuzaid6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena

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Jul 31, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 27, 2025

Dealership Rating
Employee Rating

I had a scheduled appointment but I received an automated phone call to set up an appointment anyway. I receive too many unwanted communications from the dealership. More

by AN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Jul 28, 2025

Norm Reeves Toyota Dallas responded

I apologize for the inconvenience caused by the excessive communications. We strive to provide a seamless experience, and it seems we missed the mark here. Please feel free to reach out so we can adjust your communication preferences accordingly. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

July 25, 2025

Dealership Rating
Employee Rating

Everything I come to the dealership for maintenance or you look at new vehicles everything is always so kind, professional and honest More

by JASMINEMCINNIS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss, Shelly Jackowski, John Pena, Mimi Garcia , Andres Escobar, Carlos Lopez

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Jul 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 19, 2025

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Employee Rating

Shelly is amazing and attentive. I was in & out despite the fact that it was a busy day. More

by kdell24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jul 19, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2025

Dealership Rating
Employee Rating

Everything was great. Antonio was nice and knowledgeable as usual. See you all next time. More

by patbyrd6464
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Jul 17, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 15, 2025

Dealership Rating
Employee Rating

I really like coming to Norm Reeves! I always receive excellent service working with Antonio Holmes! I will be back to get more service at this location! More

by joyqaasim
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Jul 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 15, 2025

Dealership Rating
Employee Rating

Service department is great and honest … Sales group are the opposite. We had a very bad experience last year, with sales personnel and previous management, when we bought a car. They told us it has a main More

by emedsid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Pedro Cachay

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Jul 15, 2025

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 28, 2025

Norm Reeves Toyota Dallas responded

Good morning! I can assure you that is not at all my intention and it certainly was not my intention to overlook your message. I searched my email, and I do apologize. I do not see a direct email from you. The only thing I see is your response to my initial reply to your review here. I am looking into this matter and will follow up with you shortly. In the meantime, please feel free to email me directly again at latris.price@normreeves.com so I can assist you more efficiently. Thank you for your patience and understanding!

Aug 11, 2025

Norm Reeves Toyota Dallas responded

Thank you for your continued communication. I’d like to clarify a few important points regarding your recent inquiry. As previously mentioned, the dealership is now operating under both new management and new ownership. After a thorough review, we found no documentation or contractual agreement on file indicating a complimentary 30,000-mile service provided by the previous ownership or Norm Reeves Toyota Dallas. To support you moving forward, we offered a discounted maintenance package as a goodwill gesture. We understand there may have been some confusion, and we want to assure you that transparency is a core value of our business. We would never intentionally mislead our customers. Had there been any documentation supporting the complimentary service, we would have honored it without hesitation. Furthermore, the correspondence between you and the previous owners does not substantiate the claim. We appreciate your understanding and are here to assist with any further questions or concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 17, 2025

emedsid responded

We can start from honoring what Pedro told us when he sold me the RAV4 last year, i.e., next major schedule maintenance is covered. The issue has been documented and you can find it easily.

Jul 28, 2025

emedsid responded

Hi Latris - I emailed you on 7/20, as per your request, to discuss one-one but no response yet. Seems like your one-one request was just a diversion to close this review on this channel.

Aug 11, 2025

emedsid responded

Update- So the dealership rep on this chain took me to email “1:1” channel. First mentioned that there is a change in management, then mentioned there is no documentation and one top of that, instead of solving the issuing, tried to sell me a maintenance package. The folks who sold me the vehicle with an impression that it has 30k maintenance coverage are still working there. Be careful what they say.

Aug 11, 2025

emedsid responded

Update- So the dealership rep on this chain took me to email “1:1” channel. First mentioned that there is a change in management, then mentioned there is no documentation and one top of that, instead of solving the issuing, tried to sell me a maintenance package. The folks who sold me the vehicle with an impression that it has 30k maintenance coverage are still working there. Be careful what they say.

July 12, 2025

Dealership Rating
Employee Rating

The people that work here seem to care about making you no matter which department you are in that you have a good experience. More

by Kelleygirlplanet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

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Jul 12, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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