Antonio Holmes | Page 13

Norm Reeves Toyota Dallas responded

We're pleased that your service visit for your Toyota with Antonio went so well, Nancy! Please feel free to request that our staff change the channel if you prefer other programming. They will be happy to accommodate you. Thank you!

Norm Reeves Toyota Dallas responded

We appreciate you bringing your concerns to our attention. While we're happy that Antonio could give you satisfying service, we will be addressing the delays you experienced for routine maintenance. If you would like to discuss this with our dealership, please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

Norm Reeves Toyota Dallas responded

We hope to welcome you back someday for Toyota service! We do appreciate your five-star review. Thanks so much, and remember that you can schedule an appointment online!

Norm Reeves Toyota Dallas responded

We appreciate you letting us know about your dissatisfaction with the prices of services for your Toyota. Remember, that you should always check out our service specials, which can put a dent in the costs of service. When our service technicians perform maintenance or repairs, we exclusively use Toyota parts for better performance and longevity. If you'd like to discuss this with our General Manager, Bryan Haarhues, reach out to him at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

Norm Reeves Toyota Dallas responded

We understand the frustration that your husband experienced waiting for his car that was ready, Ada. We will address these issues with our service team to ensure that you receive the proper communication next time. Thanks for your patience, and we hope to see you at a future appointment!

Norm Reeves Toyota Dallas responded

We understand how frustrating it must have been to not receive the updates you needed on your Toyota and not have your car to use. This is not the way we wish to operate so we will be addressing the delays and lack of communication. If you'd like to discuss this with a team member, please get in touch with Bryan Haarhues, our General Manager, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

Norm Reeves Toyota Dallas responded

We depend on customer feedback to make sure that our services are up to our high standards. It's disappointing to read that we missed the mark and a simple oil change took much longer than anticipated. Since we want to provide customers with five-star service experiences, we will address these issues and see where we can make improvements. If you change your mind and decide to return, we hope to provide you with the service that your Toyota deserves. Thank you.

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.