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Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes | Page 14

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
150 Reviews
4.6

150 Reviews

Write a Review

150 Reviews of Antonio Holmes

February 28, 2025

Dealership Rating
Employee Rating

Antonio is always great and goes above and beyond to take care of me and my mom More

by briarts07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena

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Feb 28, 2025

Norm Reeves Toyota Dallas responded

We appreciate you and your mom bringing your Lexus into our service center! Antonio will be happy with your loyalty, and we hope you stick with us for many years to come. Thanks so much, and we're happy to serve you any time!

February 25, 2025

Dealership Rating
Employee Rating

The service was great, Antonio was great. Please be respectful of your customers and don’t have Fox News on your TV. Please instead put on baking shows, sports events or ANYTHING that is no More

by NANCYB3KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 25, 2025

Norm Reeves Toyota Dallas responded

We're pleased that your service visit for your Toyota with Antonio went so well, Nancy! Please feel free to request that our staff change the channel if you prefer other programming. They will be happy to accommodate you. Thank you!

February 24, 2025

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Employee Rating

My Advisor Antonio was great. Not sure about mechanics in the back. Almost 4 hour wait for a scheduled appt oil change & tire rotation. Tires were not rotated, air was not added More

by titeciacaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 24, 2025

Norm Reeves Toyota Dallas responded

We appreciate you bringing your concerns to our attention. While we're happy that Antonio could give you satisfying service, we will be addressing the delays you experienced for routine maintenance. If you would like to discuss this with our dealership, please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 23, 2025

Dealership Rating
Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

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Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 19, 2025

Dealership Rating
Employee Rating

I did not bring my Toyota, but I have always used Toyota Service. Service Center has always been great. Thanks Toyota. More

by dmackey_ardyss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Print
Feb 20, 2025

Norm Reeves Toyota Dallas responded

We hope to welcome you back someday for Toyota service! We do appreciate your five-star review. Thanks so much, and remember that you can schedule an appointment online!

February 14, 2025

Dealership Rating
Employee Rating

Prices have increased and not enough discounts provided to the customers have decreased and limited. More

by temecia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena , Justin Auchter

Print
Feb 17, 2025

Norm Reeves Toyota Dallas responded

We appreciate you letting us know about your dissatisfaction with the prices of services for your Toyota. Remember, that you should always check out our service specials, which can put a dent in the costs of service. When our service technicians perform maintenance or repairs, we exclusively use Toyota parts for better performance and longevity. If you'd like to discuss this with our General Manager, Bryan Haarhues, reach out to him at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 14, 2025

Dealership Rating
Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Print
Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 13, 2025

Dealership Rating
Employee Rating

My husband was there for a very long time. Our vehicle was ready but our associate was busy talking for a good while before someone told him my husband was waiting for him to pay. It never tak More

by ada.castillo1
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 13, 2025

Norm Reeves Toyota Dallas responded

We understand the frustration that your husband experienced waiting for his car that was ready, Ada. We will address these issues with our service team to ensure that you receive the proper communication next time. Thanks for your patience, and we hope to see you at a future appointment!

February 11, 2025

Dealership Rating
Employee Rating

One star because of lack of communication. I had to call multiple times to find out when car was diagnosed even when work was completed . Lack of updates on my vehicle, went three weeks with More

by gonzalezv14229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Feb 12, 2025

Norm Reeves Toyota Dallas responded

We understand how frustrating it must have been to not receive the updates you needed on your Toyota and not have your car to use. This is not the way we wish to operate so we will be addressing the delays and lack of communication. If you'd like to discuss this with a team member, please get in touch with Bryan Haarhues, our General Manager, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 11, 2025

Dealership Rating
Employee Rating

I won’t be back. Oil change took entirely too long. Ever since this place turned into Norm Reeves all of the staff has suddenly become incompetent. I got my car back More

by regineshastephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski , Justin Auchter

Print
Feb 12, 2025

Norm Reeves Toyota Dallas responded

We depend on customer feedback to make sure that our services are up to our high standards. It's disappointing to read that we missed the mark and a simple oil change took much longer than anticipated. Since we want to provide customers with five-star service experiences, we will address these issues and see where we can make improvements. If you change your mind and decide to return, we hope to provide you with the service that your Toyota deserves. Thank you.

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