I went in to test drive a vehicle and also get a trade in value of my current vehicle . While I was doing the test drive they traded my car without my consent then have the nerve to tell me they can’t reverse it because it’s already process in the system . After hours of going back and forth I was forced to get into car which I leased . They went over the paperwork and contract and then behind my back the added a brunch of extra stuff Again that I didn’t not consent to to raise the payment value. When I went home and realized that this wasn’t the contract I signed I went back there the same day . The finance manager reviewed the contract with admitted that somebody on their end messed up , but even thought they admitted fault I was by Francisco Garay that I’m out of luck . They refused to correct the error that they did even though i returned a few hours after picking up vehicle . I am currently taking legal action . I would not recommend this dealership to my worst enemy .
"Outstanding selection and professional treatment."
From the moment I arrived I was greeted by Salesman Antonio Matos who help my buying decision with professional Salesmanship explaining in detail the options and huge selection available at Planet Honda. Kero Rofail also helped to make this purchase truly seamless and enjoyable.
I ref a friend and was told by the salesman that I was not qualified for the referral program shame on Eric I have been a customer since 1997 and this is the thanks I get not a good thing guess they don't need my business or family or friends
Antonio provided great service and was very friendly and considerate the entire time. He stayed true to his word and gave me a great deal on extra things I asked for on the used car I bought. I was comfortable around him and he made the car buying experience great for me. Would return and recommend.