Aracelis Mendez
Aracelis Mendez at Lexus of Orange County

Aracelis Mendez | Page 13

Service Receptionist

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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165 Reviews
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165 Reviews

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165 Reviews of Aracelis Mendez

November 05, 2020

Dealership Rating
Employee Rating

Very happy with Chris and service overall. Loaner car was readily available and acceptable. Recall was done and problem with water pump was identified and repaired. More

by JES831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Nov 05, 2020

Lexus of Orange County responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Chris here at Lexus of Orange County, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

October 22, 2020

Dealership Rating
Employee Rating

Service was excellent! Rich Mota and JohnRoscino in the Service was excellent! Rich Mota and John Roscino in the showroom were helpful, patient and very informative. No question that I will return for ser More

by DDAVIS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Roscino , Rich Mota

Oct 22, 2020

Lexus of Orange County responded

Thank you for taking the time to review us! It is great to hear that Rich and John earned your five-stars. We appreciate your business, and hope to work with you again at Lexus of Orange County!

October 19, 2020

Dealership Rating
Employee Rating

Rich did an excellent job. He kept me informed thru out replacement of airbag. Even though it was raining he incised on doing my complimentary car wash All of your staff could not have been nicer ! More

by DHARVEYYORKTOWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2020

Lexus of Orange County responded

This review made our day! It is wonderful to hear that Rich went above and beyond to make your service experience go smoothly. Safe travels, and we hope to work with you again at Lexus of Orange County!

September 23, 2020

Dealership Rating
Employee Rating

I would definitely recommend this dealer . I wasn’t pleased with the detail work done previously. Very costly to own a Lexus . Lexus IS thorough on safety More

by SHIRLEYGEFFRAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Sep 24, 2020

Lexus of Orange County responded

Shirley - we appreciate you taking the time to post a review. While it's upsetting to hear that your previous service visit wasn't up to our five-star standards, this feedback will help us improve moving forward. I'm happy to take your call if you would like to discuss anything further. Thank you for your business. Jason Cohen - General Manager - (845) 589-5424

August 24, 2020

Dealership Rating
Employee Rating

Service personnel was very prompt, courteous, informative, and timely. I really appreciate the overall service and will definitely utilize them from this point onward. Do prefer a better wash t More

by BROGERS628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Aug 24, 2020

Lexus of Orange County responded

Thank you for sharing so many compliments about our service team! We are grateful for your business as well as this feedback about your car wash. See you next time at Lexus of Orange County!

July 22, 2020

Dealership Rating
Employee Rating

The staff there was professional polite and welcoming. They offered other services that weren’t scheduled and I took advantage of that. Thanks Lexus of Middletown! More

by CHANTAYMIL
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Jul 22, 2020

Lexus of Orange County responded

Thank you for the review! We are grateful that we got the opportunity to work with you here at Lexus of Orange County, and we look forward to your next visit!

July 15, 2020

Dealership Rating
Employee Rating

I’m totally satisfied with the service I received from Lexus of Orange County. From the minute I get out of my SUV everyone greats me with a smile and warm welcome. More

by VERNON813
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Jul 17, 2020

Lexus of Orange County responded

Thank you for the positive feedback! We're happy our service department was able to make your experience so great. We hope to see you again in the future!

July 10, 2020

Dealership Rating
Employee Rating

Two recalls completed by service personnel. Positive experience except for a small adjustment needed which required a return visit. Handled immediately and well by Chris and Terrel. Many kudos More

by drenjanb
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning, Terrel Moore

Jul 13, 2020

Lexus of Orange County responded

Thank you for the great review! We're happy Chris and Terrel were able to assist you. We look forward to seeing you again in the future!

July 09, 2020

Dealership Rating

Efficient and courteous The dealership staff was attentive and polite. With the extra safety measures now in place, they kept any disruption to a minimum and were very profe More

by Dealer Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Jul 10, 2020

Lexus of Orange County responded

Thank you for the excellent feedback! We're happy to hear you had such a good experience with us!

July 02, 2020

Dealership Rating
Employee Rating

They were prompt and professional!I scheduled a service They were prompt and professional! I scheduled a service for my 2016 rx350 along with detailed work. My car was picked up and then ultimately dropped More

by Bob Jankowski
Recommend Dealer
Yes

Other Employees Tagged: Melissa Horan, Chris Nenning

Jul 06, 2020

Lexus of Orange County responded

Thank you for your kind words, Bob! We're happy our service team was able to provide you with exceptional service.

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