Aracelis Mendez
Aracelis Mendez at Lexus of Orange County

Aracelis Mendez | Page 12

Service Receptionist

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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165 Reviews
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165 Reviews

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165 Reviews of Aracelis Mendez

April 15, 2021

Dealership Rating
Employee Rating

Great people there, always very accommodating. Try to find the best deal for you they can possibly find. Never a bad word to say about this dealership! More

by bdracanelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Apr 15, 2021

Lexus of Orange County responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Orange County team. Drive safely, and we hope to see you back!

March 30, 2021

Dealership Rating
Employee Rating

Buying experience was excellent and service experiences have been very positive at each visit. Chris N. (service) is very helpful & makes you feel like a valued customer. More

by jcman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Mar 30, 2021

Lexus of Orange County responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Orange County, and we will certainly let Chris know that you appreciate the help. We look forward to your next visit!

March 19, 2021

Dealership Rating
Employee Rating

Service was great from the moment that I pulled into the service drive. Was greeted by the Porter with a friendly good morning. I dealt with Mike Zearfaus (he was wonderful, and pleasant). Repair was finish More

by 629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Stillman, Chris Nenning, Stephen Berkowitz , Michael Zearfaus

Mar 19, 2021

Lexus of Orange County responded

We are so grateful for your excellent feedback! Thank you for trusting Lexus of Orange County with your business. We wish you many safe and happy miles ahead!

March 06, 2021

Dealership Rating
Employee Rating

I had some undercarrage damage during the heavy snowfalls. I contacted Lexus dealership in Middletown, NY. I spoke to several Knowledgeble Service advisors on bringing my 2017 LS460 into the dealer More

by JAVELIN86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Mar 08, 2021

Lexus of Orange County responded

Jim, thank you for taking the time to leave us this review. We are so glad we were able to assist you during this difficult time and at least make meeting your automobile needs a little less stressful. We are grateful that we have you as a customer, and we will be sure to let Michael and our team know that you appreciate their help. We hope that you continue to stay healthy, and we hope that you continue to enjoy your Lexus LS 460!

February 25, 2021

Dealership Rating
Employee Rating

Chris, in service, is excellent! Disappointed that my car was not washed or gas tank was not filled as promised due to the extensive wait. More

by jarceri3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Feb 26, 2021

Lexus of Orange County responded

While I am glad to see that Chris was so helpful, I do apologize for your additional frustrations. We expect guests to be confident in our services and I will address these concerns with my team so we can work towards improving. Thank you, Jason Cohen - General Manager - (845) 589-5424

February 09, 2021

Dealership Rating
Employee Rating

The staff in the service center thus far has been impeccable. It is very nice to go into a business and the staff is so accommodating. More

by JUSTMARY1160
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Feb 09, 2021

Lexus of Orange County responded

We really appreciate the positive feedback! Thank you for your confidence in the service team here at Lexus of Orange County!

January 25, 2021

Dealership Rating
Employee Rating

I was pleased with the attentiveness of the Personnel and keeping me updated on the completion of my vehicle. I was also Please that I was informed about a recall on my vehicle and it was addressed during th More

by ANNAMAGDALENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Zearfaus

Jan 25, 2021

Lexus of Orange County responded

Anna - We are very glad to hear that you're satisfied with our service. Thank you for posting about your experience working with our Lexus of Orange County team! We truly appreciate your support.

January 15, 2021

Dealership Rating
Employee Rating

Great spot for service. Everyone is nice and accommodating to your needs. Mike is a great addition to the staff at Lexus. Nice clean, new facility More

by 629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Stillman, Chris Nenning , Michael Zearfaus

Jan 15, 2021

Lexus of Orange County responded

Thank you for the great feedback about our service and facilities! It's wonderful to hear that Mike and our team took excellent care of you. Enjoy your weekend! - Lexus of Orange County team

November 14, 2020

Dealership Rating
Employee Rating

Great team they help me with anything I need!! They answer all my question, go above and beyond! I couldn’t ask for a better car!! More

by RED.ANT88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 16, 2020

Lexus of Orange County responded

This feedback made our day and we appreciate you taking a moment to share. It was a pleasure to have your business at Lexus of Orange County and on behalf of all of us here, safe travels in your new vehicle!

November 07, 2020

Dealership Rating
Employee Rating

Lexus of Orange County provides professional and expert service. From the moment you arrive you are greeted by your service advisor in a friendly atmosphere. The work to be completed is explained and your More

by AC!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Nov 09, 2020

Lexus of Orange County responded

Thank you for the review! It is always a pleasure to service your vehicle here at Lexus of Orange County, and if you ever need anything else, don't hesitate to come back and see us again!

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