Aracelis Mendez
Aracelis Mendez at Lexus of Orange County

Aracelis Mendez | Page 4

Service Receptionist

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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165 Reviews
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165 Reviews

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165 Reviews of Aracelis Mendez

January 04, 2023

Dealership Rating
Employee Rating

Very accommodating explains the service procedures during the appointment time. The service advisor is very helpful in answering any questions I may have. More

by Lexus2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2023

Lexus of Orange County responded

Hello, we appreciate you taking the time to share your feedback about the experience you had recently. Come see us again in the future!

January 02, 2023

Dealership Rating
Employee Rating

Top notch service from the welcome/check-in to discussion of what needs to be done. Mike Zearfaus, the Service Rep, is always superb in presenting options without overselling. Easy to trust him. Prices are f More

by prof
Recommend Dealer
Yes

Other Employees Tagged: Michael Zearfaus, Service Rep

Jan 03, 2023

Lexus of Orange County responded

Hello, it's wonderful to see Mike provided you with top-notch service during your visit. Until next time, enjoy the road ahead!

December 02, 2022

Dealership Rating
Employee Rating

I purchased my car a year ago and realized I knew nothing of service department. More

by Kawjoyce11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 06, 2022

Lexus of Orange County responded

Hello, we appreciate you taking the time to share your feedback. Let us know if we can assist with anything in the future!

November 29, 2022

Dealership Rating
Employee Rating

Chris took me on time and got me out on time. It was all very well run and nice. More

by scottpatic
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Nov 29, 2022

Lexus of Orange County responded

Hi Scott, we're pleased to see our team worked quickly to get you back on the road. We'll see you next time!

November 23, 2022

Dealership Rating
Employee Rating

Always the best experience going to this dealership. Chris is the best and very knowledgeable! Highly recommend! More

by VENESSA.GASTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Nov 23, 2022

Lexus of Orange County responded

Hi Venessa! Thank you for taking the time not only to leave a review but also for shouting out Chris too! We are thrilled to see that he has provided such great customer service! Until next time, drive safe!

November 19, 2022

Dealership Rating
Employee Rating

The gentleman who put in my services was extremely nice, attentive and professional. The young lady who billed me out lacked good customer service and I don't believe she likes her job (not friendly at all) More

by Sbeerod@aol.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Stillman, Chris Nenning

Nov 23, 2022

Lexus of Orange County responded

Hello, thank you for sharing your feedback. It’s great to see you received nice, attentive and professional service from the gentleman you interacted with during your service. However, I regret to learn you didn’t have the same interaction while checking out and I apologize for this. I would appreciate the opportunity to address this with you and hope you will contact me at your soonest, thank you. Wayne Pfeiffer 845-450-7051 Service Manager

November 18, 2022

Dealership Rating
Employee Rating

Quick, professional, kind! What more can you ask for?! I look forward to my lexus services and the lounge! More

by RACHEL.MYUNG.KIM
Sales Price Transparency
Recommend Dealer
Yes
Nov 21, 2022

Lexus of Orange County responded

Hi Rachel, we appreciate your kind feedback about the quick, professional and kind service you received. See you next time!

November 16, 2022

Dealership Rating
Employee Rating

Got me right in, friendly customer service, everyone did what they said they would, no surprises. Tuff to find this type of service these days. I'm very happy and will continue to make this my dealer. More

by Jb52grip
Recommend Dealer
Yes
Nov 18, 2022

Lexus of Orange County responded

Hello, thank you for trusting us with your vehicle. We look forward to providing you with friendly customer service again in the future!

November 12, 2022

Dealership Rating
Employee Rating

Great dealership ! Excellent service and knowledgeable staff. I would recommend Lexis of Middletown to my friends and family. More

by Maryrice813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2022

Lexus of Orange County responded

Hi Mary, we're pleased to see you received excellent service from our knowledgeable team. We appreciate the recommendation and look forward to seeing you again!

November 11, 2022

Dealership Rating
Employee Rating

Excellent service and courteous staff. Easy to schedule a service appointment every time. No complaints ever. More

by Saluki1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

Nov 14, 2022

Lexus of Orange County responded

Hello, it's wonderful to see you received excellent service during your recent visit with our courteous team. Come see us again soon!

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